Who honestly enjoys going to the bank?? Most of time you end up standing in a long queue under…read moreflorescent lightening just in order for someone to tell you that, indeed, you're pretty darn broke. Commonwealth has not provided me with the best experience in general, but the staff at the Glebe branch is the single redeeming factor in my overall banking experience. The information desk became my best friend early on when I was urgently trying to figure out how to wire money between my Bank of America account and Commonwealth account. Seemingly one's own money should be accessible where ever he or she happens to be in the world, right? But because these sorts of things are never as easy as they should be, I stuffed up and ended up costing myself nearly two hundred dollars in processing fees. NOT IDEAL. The staff there at the Glebe branch helped me every step of the way thereafter, and though there was nothing they could do about my previous loss (occurred on the American end), they advised me of the best options moving forward. After the third time I went in, the manager knew my name and was always more than happy to answer all my questions. I was even permitted to come behind the counter in order to use their computer for online banking instead of having to pay the processing fees associated if the teller were to help. Here's to the customer service aficionados who work hard to smooth out the Commonwealth bumps. Keep treading water, guys... maybe at some point it will pay off!

I often wonder why people complain about big banks when there are options like Qantas Staff Credit…read moreUnion. Perhaps the name puts people off as you would think that you need to be a staff member of Qantas, but the reality is that they have a pretty liberal policy of who can join including if you know someone who has an account there ;-) , or work in Aviation, Hospitality, or Government.... The big advantage of this credit union is that they charge very low fees, give great interest rates, and have great service. What more could you ask for.....well perhaps the other thing is they don't have many branches, there are ones at most of the large airports, but to be honest I have never found this to be a problem as the ATM card is accepted at Westpac/St George ATM with no fees, and you can make cash/cheque deposits at Westpac branches too. I used to bank with a large bank, and they charged $5 a month fee, I changed to QSCU and there are no monthly fees, and i get a transaction allowance. Hopefully this doesnt sound like an ad, but I love this organisation, especially as an alternative to the big banks with their fees.

Located on Hampden Rd, the main strip in Artarmon across from the railway station…read more Staff are very friendly and happy to assist in anyway they can. Most of the times i visit there is hardly any lines! Bonus! So if you need to bank or chat to a real person, why not stop by this branch to get your problems/ issues sorted out.

Aneta was like a dog with a bone.. never…read morestopped fighting for us.. she made a statement and she followed through .. simply can't ask any more than that..

Aneta was fantastic in helping me secure my first home loan when my husband and I purchased our…read moreapartment in 2016. So when we were ready to upgrade to our family home, we immediately went back to see Aneta at Astute Mortgages. Aneta is extremely knowledgeable, easy to talk to, realistic, and efficient. We felt supported through the whole process including identifying our loan capacity, preparing our paperwork, and securing a loan that met our needs at a good rate in a highly competitive market. I cannot recommend Aneta highly enough. We will definitely be going back to see her when it is time to refinance!

I headed in to my nearest branch up near Hurstville with my younger sister who had some problems…read morewith her account. We were running late and actually walked through the doors about ten minutes before closing time. Hoping that the branch wouldn't close early on us, we quickly walked in to be greeted by a smiling Jason. He and his manager were at their desks, obviously ready to go home for the day, but still offered to help us out - without questioning what we needed or how long it would take. Their attention to my younger sister was really good; they were patient and Jason was easy going and joking around with her which made her feel really comfortable. They solved her banking problem smoothly with a few changing of passwords, issuing of documents and we were through the automatic doors before the branch was officially closed.

Excellent service! Thanks to McCarthy Group I now am well on the way to financial independence and…read morelong term financial security. I can't recommend McCarthy highly enough. If you are looking to unlock the power of property investment to transform your wealth these are the people to show you how. Amazing tools, in depth knowledge and they share it all with you. Brilliant.

Great prices health insurer for individuals coming in on the 457 visa or other working visas. Their…read morestaff are friendly and they have good product range (especially at the budget end).

I'm really happy with Nab with me fee free account. The internet banking is easy to use as is the…read moremobile app. Not like some other banks which are annoying with codes and dongles. Branches are nice and well laid out. Lack of specialized bankers though you have to call the center.

Not the most competent staff are located on this branch. Went in and asked two staff for something…read more The first staff insisted the bank needed to charge me a fee to obtain the service, although I have obtained this service free of charge several times from the branches in the city. Then I approached another staff, but this one was worse, spoke bad English, and confirmed there was no such service. Headache! How is the training conducted?? Worse of all, they can't even be bothered to ask their seniors. I think this branch is overstaffed. When I first went in, two staff just pretended to be busy ignoring me, later I saw another staff coming chatting with one of them, while I was still waiting to be served. There doesn't seem to be anyone supervising the staff.