do not go here ever!!!! this business took advantage of me! charged me $3,000 for a coolant leak!…read morewhen i complained, he admitted he changed parts that weren't broken! total crook!

Easy to work with, quality operation, great for drop in inspections. Always courteousread more

My husband was involved in an accident at the gas station. He scraped the entire back side of our…read morepassenger van. Most of the stations in our area closed down due to the rising costs to get parts. We took our van to West Fitchburg Auto Body in Fitchburg MA. They kept our van for about 4 weeks, due to parts they had to order. But when we picked it up, the repair came out beautiful. The van looked practically new and it's a 2015. The inside was cleaned so nice and smelled so clean. It looked like it was just detailed. Great autobody shop. We weren't charged a cent more than the insurance paid.

Excellent service. Great prices. They really go above and beyond for their customers. I have been…read morehere twice now, and wouldn't think of going anywhere else !!!!

Great people, easy to work with, flawless results. Got onto an accident I was able to get back on…read morethe road in 4 days.

This hopefully isn't premature, but I've now brought my third car there and should get it back…read moresoon. And this time when my insurance was trying to get me to go to their preferred network partner I told them I wanted to go to CJ's because of my great experiences i've had with them, I got a pause, and then, yes their part of our network. All my interactions with them have been positive, as well as the results. They must be doing a great job balancing the value insurance companies are looking for and maintaining quality.

my chevy has been there several times with multiple problems that have been fixed. The staff is…read morepolite and keeps me informed as to what the problem is before going ahead ..am glad i found such professionalism in my area

I was told I needed new brakes & rotors & when someone worked on them there was still 80% left of…read morebrakes. They also told me about a major repair & when I got a 2nd opinion, they said that the major repair was not needed. The people were very nice people, but I would never recommend them.

Aldrich Auto Body and Repair shop has fixed my car twice after being hit. They are excellent…read morecommunicators. They text the date of when the car will be ready and each time have finished on the date they specified. They are very helpful when picking up and dropping off a rental car. The rental car is dropped off at Aldrich when you are done with it and when your vehicle is dropped off for repair a van from the rental agency takes you over to the rental shop to pick up the rental vehicle. Super convenient. They send out timely messages on the status of the car as they are working on it. When you are initially getting an estimate they take a look, assess the damage and then return the car and give you a date to bring it in while they order the parts. That way the car is back with you until they get parts and then you bring it in. If you find anything that might seem n0ot quite right they take you right in and fix it immediately (the same day). The women at the front desk are extremely helpful and the person who takes a look at your car is great (Jamie). I highly recommend this business for autobody work. My car looks great!

Fitchburg police ordered the tow to this specific location. Vehicle has been there for a day and a…read morehalf and the invoice is already at $509.00. The charges on the invoice are ridiculous, unnecessary and were not authorized by me. When I asked about these fees, one of the owners had the audacity to lie about the location of my vehicle at the time of the tow and lie about the weather conditions- to give reason for the winching and the wrapping of windows- which were never an issue as it was not raining and they had the key and could have rolled up the windows themselves. In addition, they threw in some stupid yard fee, an administrative fee, and a service time fee. But they gave me a break on a gate fee of $100.00. And their idea of helping me with the bill was asking me if I wanted to give them the title to my vehicle and pay the $200.00 This place is a f**kin' joke. They may get my money for now, but I'm sure to get it back in the very near future. They aren't taking my car either. Funny how Fitchburg Police use a "Auto Body & Repair" shop and how many people lose their cars because they can't pay the bull$hit fees these vampires charge to release a vehicle.

Friendly,honest and great communication. Don't give your money to big dealers, support small…read moregarages like this in your community. Bob went above and beyond to not only repair but explain. Can't say enough good things about these guys!

I want to give a huge shout-out to Bob at Shirley Garage for the work he did on my pickup truck. He…read moredid a fantastic job with the autobody repairs--the truck looks great again and the quality of the work is top-tier. What really impressed me was his reliability; he had the truck ready exactly when he said he would, which is rare in this business. If you're looking for a skilled guy who does solid work and actually sticks to a schedule, Bob is your man!

Great customer service and great service I the towing is reasonable. I'll return friendly and…read moreknowledgeable I think the go above and beyond expectations

Family always used to bring our vehicles there until staff was rude to us on two occasions…read more Excellent mechanics are hard to find, so maybe they get to choose their clients. Unrelated to the aforementioned... when we were leaving the shop, some guy that I assume lives across the street from the shop went on a roid rage literally tried to run my family and I off the road in his blue pickup while flipping us birds.

Went there to get a sticker. Was talked into a rejection sticker because my plates were fading…read more Should not have done it. I was told I wouldn't have to pay a second time. Took about 12 weeks to get them back. Go back to A&P for my sticker and they put the sticker on and tell me I have to pay again because I didn't bring them a paper I was never told about. Never told about ! Not to be trusted. Never go back.

We take are cars there for everything! Love the customer service never had a problem with them…read more if your car needs anything else, they will contact you i took my two cars for *check engine *catalytic * oil change and more