I have been coming here for over a decade, excellent service and staff is very helpful and fast !…read more Highly recommend

Dealing with Erica and Dan was totally unsuccessful,. they overcharged me for a dealer sale…read moretransaction and now im stuck waiting upwards of 6 months to get my refund, 3 phone calls went unanswered, and then in my conversation with the Manager he blamed me for not knowing how to do the transaction, it isn't my responsibility to do their job. Passing the buck seems to be the answer and in the end he hung up on me

Just hoped in for a quick adjustment. Susan helped me and even got me some money back informing me…read moreof a mistake made by a different insurance company. I highly recommend her. Super fast. Informative. Efficient. All around great experience.

Well this was shocking. Yesterday I gave 1 star to the location across the street for the manager…read morenot appropriately assisting and dealing with me. Today I got 5 star service with them doing EXACTLY what I had suggested. Long story short. Yesterday I went to the other location but all the systems were down because of the Rogers issues. They sent me away being quite rude in the process, not offering any alternative options to renew my car insurance that expired the next day. Today I went to the other location across the street and dealt with Kristen and once again the systems were down, this time to do with ICBC. She dealt with it like a pro, took my contact info and called me once I could come back in to pickup my decals and papers. So simple, but what a difference customer service makes.

0 stars if I could…read more These people don't want to help you navigate the arcane world of getting your vehicle insured. They want to catch you in a gotcha moment and send you back because the pen ink you used wasn't blue or black enough. Terrible...just terrible customer service Do yourself a favor and avoid this business at all costs.

It is clear that this is a workplace that values its employees, and the employees pass that on to…read morethe customer. I felt genuinely cared for and connected well with Maria Posehn when I renewed my car insurance. She was a great sense of humour, helpful and clear explaining how business insurance works and calculating the difference for my employer for reimbursement. Thanks, Maria, in the Tsawwassen Shoppers branch!

The lady who helped me with my ICBC insurance was super helpful. She explained the policy very…read morethoroughly and she mentioned to me all the discounts that are available. Definitely 5 stars service here. They are much more helpful than some of the previous place that I bought my insurance from. I am coming here next year again. I highly recommend The Co-Operators for excellent service.

Linda has some brilliant Insurance plans and ideas that you would never know about without having a…read moreone-on-one with her so she gets to know you, your family dynamics, lifestyle, goals and dreams. She's a 5 star person in her services and her personality! She has a lot of empathy and understanding for people and the hurt and pain we can go through if we aren't prepared for a potential bad turn of events. She puts you at ease and secures your future and removes the fear. Thank you Linda!

Outstanding service I would never do my insurance anywhere else! Told me exactly what I needed and…read moredelivered it to me.

I use them for auto/ICBC insurance and auto ownership transfers. They seem efficient.read more

I am dealing with this agency from last 6 years. the staff is professional and always deliver the…read morebest services possible. Highly recommend to take all your insurance business..

Waste of time, asked yesterday about transferring ownership of a vehicle and canceling insurance…read more Insurance agent said all I needed to do was get my wife to sign the papers, they didn't need to see her DL. Came in today and they let me transfer ownership of the car, but can't cancel my plates. Now paying for insurance on a car I dont own. Do not go here! Update: The guy who told me he didn't need to see my wife's licence calls me 10 min after I left, claims he never said what he did infront of my wife and my friend... Skeezy place, can't even apologize for their mistake. Blame the customer, will not bring them my business ever again.

Wong's Insurance has been my "Go-to" Insurance, be it Auto or Home, staffs here are all very…read moreknowledgeable and friendly, they also are very proactive in providing you with up to date new rules and regulations from ICBC. Both Sally & Kenny are highly professional & makes the process easy and fast!

Have been going to Wong's Insurance for over 25 years. I wouldn't go anywhere else. They are always…read morehelpful and thourough.

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!