If you are here than it just mean it has been a rough day for you! So came here to pick up a…read morecheque. This is not the first time I am here. First time was total lost on a car and second time its property damage. At least both cases got resolved. The staff there are very friendly and helpful. Its never crazy busy. Parking can be hard to find. We stopped at a temporary loading zone. If you are going to take long then I suggest parking elsewhere and that means you will need to walk.

It's pretty hard to write about a claims centre, but I am going to give it a shot. Practically in…read morethe heart of the city, located near the Cambie Street bridge, this one is located right at VPD headquarters, if you know where it is. As mentioned, looking for this place, as per the entrance can be a trick, as it is a one way street your rolling down. Cop car here, cop car there, cop car everywhere, then you see the big drive in that says 'Claims'. As like every ICBC place, you roll your car up, the window opens, they open the gates and tell you which stall to roll your ride up to. I am an insurance guy, so coming into an insurance claims centre, talking insurance lingo is normal speech. I have never had a problem with the adjusters working here, actually all of them have been really pleasant to deal with. I came in here, as with the snow, someone 'kissed' my bumper, and I did not know if there was any damage. The people here are very thorough in going through things, even if it looks like nothing. The level of care and showing me every little thing that was not part of the intial claim was nice to know. Even though it took some of my day, as in time, and I would rather not come, cause if you do, obviously it's related to your car, this is the claims centre that I would come to. The people make you understand the damage that has happened, and they have a nice big waiting area with enough water, coffee, and newspapers to pass the time.

This is the first Autoplan broker that I've dealt with in BC, and I have absolutely no complaints…read more Ray and the other guy that was working were both very helpful answering all of my questions as a new resident and helped me get my vehicle registration and insurance set up quickly. It was a very step-by-step process, explaining all of my coverage and payment options. The location is convenient for anyone living in the West End and includes two hours of free underground parking, which is great if you're registering your vehicle since the broker needs to see your vehicle in person. I will definitely be back when I do my renewal in a few months.

please dont go here for your insurance needs!!!! terrible service. agents don't have good customer…read moreservice. if the make mastake the don't want sandby it. you have agrument with them.the ruin my day especially the carol she shouldn't be insurance agent selling insurance. she has no customer skills also she called the police me after it wasn't my mistake total wrong place to do business. finally she gave our money back.after dealing with icbc.please dont go here go another place to buy your insurance total bullshit service .made me fill like i was in the wrong

This place was terrible. I work late and walked four blocks. They claimed to be open till eight…read moreo'clock. I walked at 7:30 and the woman claimed they were closed even though the door was open and she was sitting at her desk. She also lied to me and claimed they were not open till eight which the website clearly states. Rude and very unhelpfu. Definitely not recommended.

We were surprised to see a one star review about Yaletown Insurance Services as we have been…read morecustomers of theirs for 15 years. We have been satisfied with their service each and every year. For example, today with the help of Fred and Rick, we put our car in storage as we are travelling for two months, got the recommended storage plan, and got the required air care. Rick realized that we would need air care due to the age of our car and thus saved us the frustration of several steps on our arrival home: getting a temporary permit, rushing off to get the car air-cared, and then going to the office again to renew for a year. We were very happy with the patience and explanation that Fred gave so we could make an informed decision and also, the teamwork displayed when we returned and Rick completed the transaction was very efficient. Thank you Fred and Rick. You will continue to receive our business.

Mohammad was extremely helpful! Very, very knowledgeable, very courteous. Superb customer service!…read moreTruly an asset to the London Drugs Insurance department.

I went to LD Kerrisdale to renew my car insurance. I was served by a pleasant, competent young…read more man, Flaubert N. He tipped me to take a picture of my mileage to see if I was entitled to a discount - and I was. I was also getting new licence plates. He lent me tools to take my old plates off. When I had difficulties, due to striped old screws holding the plates, he cheerfully came out, got the old plates off and the put the new ones on. Exceptional service! And so pleasant in this day where 'No service' is the norm .

They are very helpful and will take the time to sit down and explain your options in plain English.read more

I have been coming here for over a decade, excellent service and staff is very helpful and fast !…read more Highly recommend

I switched to Square One about 5 years ago because they offered rates much lower than my previous…read morehome insurance provider. When it came time to renew this fall, I was looking at a big premium increase due to a rash of bike thefts across the country. The agent at Square One that helped me (Jasmine Lahaise) was really understanding, and she made the problem TOTALLY disappear. It's not often that I receive service this good at an insurance company! Michael Black

If I could rate this lower than 1 star, I would. Horrible experience dealing with this…read moreorganization. My father passed away earlier in September, and I've provided the death certificate to this company. They refuse to cancel his car insurance policy and are demanding additional documentation we don't have. I've called and emailed multiple times and still haven't been able to get this resolved. It's ridiculous that they continue charging insurance premiums for a policyholder who has passed away. Simply an unethical business.