This place has left me just short of a heart attack on more than one occasion because they just do not communicate with clients well. I don't know what to say and don't have much more to say about them, frankly. I should've learned my lesson and not have attempted to use them after the first few mess-ups. read more

Dependable group They are always punctual and friendly. You can always schedule before hand.

If I could give it a minus I would. Called the day before and scheduled a 6 am for airport. Never showed. No answer. Mailbox full. No response to text. This is not the first time. Shame on me for giving a second chance. Took number out of contacts. read more

Do not use this company. Were supposed to pick up me and my wife for an early morning flight. I booked with them but they never showed up. I tried calling and calling but no answer. We had to drive ourselves and park at the airport. Almost missed the flight. I finally got a hold of them and an absolutely rude woman answered with a 'ho-hum' attitude and said the driver slept in. This is a company who doesn't care about the customer. You've been warned. Don't be a sucker. Pick someone else. read more

How far downhill they have traveled! Growing up, we always used Westlake Cabs. Once upon a time, a very reputable and reliable company. Now they are rude and unable to provide the very thing you are looking for: transporation. About 10 months ago, called them for a ride to the airport, but because the driver needed to come during rush hour, they didn't want to take the call. We ended up leaving the car at the lot at the airport instead. Most Recent Example: Called them at 3:00pm on a weekday and asked for a 4:15pm pickup from a medical facility on Lorain Road. They stated that they couldn't come that quickly. (1 hour and 15 minutes) Then they wanted a call back number, and I said, I will be in my doctor's office for an appointment and I won't be able to take any calls." The dispatcher then stated they couldn't do the call. I told him he didn't deserve my business, and called an Uber, got a quick pick up and pleasant service. Why are you still in business? What do you have to offer if you can't provide courteous and prompt transportation? read more

Quick Trip is by far the best cab service I've used. They're prompt and professional and the drivers are awesome!

I have been using service for 30 years and NEVER had a problem. Very courteous drivers,clean cabs and always on time. Best cab company in cleveland. read more

Extremely pleasant, right on time, clean, professional. Far more than I was expecting, have not needed a cab for years. Very impressed.

if i was able to i would give this company 0 stars. we scheduled a pick up for 5:30 this morning we waited and waited then got notification at 5:15 that they canceled and will not be picking us up. we had to rush and get everything into the car to get to the airport. we almost missed our flight. DO NOT book this company unless you have the money to reschedule and change your flight because they will not pick you up. read more

Stay away from westlake cab. i had trouble with my uber app so i called them for a ride from lakewood to westlake and whe i got to the destination i was floored to find out he wanted $70 for the ride. i looked it up and the same ride from uber would have been $28. Pure robbery! read more

No show for our 410 am pick up to airport called day before to schedule called this morning no one picked up phone said to text and i did no response. Will not use read more

I will give them 0 but there is not that option. I used them for about 10 years. I think their name was Westlake taxi. I don't know what happened with them but what they did is very bad business. i called them 1 day early to schedule pick up from my home in Rocky River to airport and they never showed up I called them 5-6 times they didn't answer I will never use them again. read more

They don't answer phones period even when needed in EMERGENCY SITUATIONS

I work at a doctors office. This company brought a patient in with bed bugs and then they denied to pick him up. THEY ABANONED A BLIND PATIENT AT AN OFFICE WHO HAD NO OTHER TRANSPORT. Think about that before you choose this company read more

If you are out by Lakewood and need a ride, Westlake Cab is the only option. It would be way cheaper than dealing with Yellow or Americab. I know they don't hire the dispatcher for excellent customer service or anything, but the dispatcher here was such a pain in the ass that I boycotted this place for the longest time. I rather take the goddamn 55 (Clifton bus route) or the 26 (Detroit bus route) back down to Cleveland. They need to hire Pinky, the dispatcher from Yellow! Even still, a great bet to call if you are drunk and either going from point A in Lakewood to point B in Lakewood or simply if Lakewood is your starting point. read more

Westlake cab was late picking up my elderly friend. I called Westlake Cab Service several times and no one answers the phone! I finally got through to hear they are running an hour late! Seriously! Do you really think people have an hour to sit and wait?! read more

third time that West Lake cab took my reservation the evening before and then NEVER showed up! Tried to call, to find out if they were coming, they would not answer their phone. NEVER again. How can you run a business like this. Do they have any idea the problems they cause when you miss your flight because if their BAD service?? read more

I called (440) 331-5000 a day in advance for a ride from my Westlake home to the airport, for a 5:45a.m. pickup The taxi pulled into our driveway exactly at 5:45. The van was clean and nice, and the driver was friendly, polite, and most professional. He suggested that if we needed a ride back from the airport, to call that same number as above, when we're at the departing airport, let them know an approximate time of arrival, and a pickup can be arranged. And so it was! Again, we were picked up, on time, from Cleveland Hopkins and returned to our home, in a clean and nice van. Outstanding service! Have been using Westlake Cab for years to get to the airport, and will continue to do so. Only now, I will always call in advance for a return pickup, too. Thank you for the excellent service! read more

0 stars. I called for a pick up. I asked if they could give me a rough estimate for time of arrival, not an extact quote. They told me, "We are not allowed to provide you any type of time." I called over half an hour later to cancel my initial pick up call and had a very shocking greeting from Westlake cab receptionist, "What time was your reservation so I can go ahead and cancel it." Funny, since they "can't give me a time" but clearly they can if that's the response I get back. No wonder they are being beat from their more effecient, organized, and obviously better businesses of Uber and Lift competitors. read more

I read several reviews about various cab companies in Westlake area & was nervous about making it to the airport on time. So I took a chance & tried this cab company. To start, the female dispatcher was friendly & courteous. The driver, Sam, called me & told me that he was 2mins away. I appreciated the advance call. As soon as I left the apartment, the cab arrived. The driver, Sam, was very friendly & polite. He took shortcuts which got me to the airport quickly. I was very happy with the service & plan to use them again! read more

This review is for the new Westlake express, under new ownership, and management. It's like the old Westlake cab, before Yellow cab bought it, and drove the business into the ground. They have many drivers, and have been quick the recent times I have used them, like the Westlake cab of old. They are located on the west side again, on Brookpark rd, and actually have west side drivers, unlike their time under Yellow cab, when calls were commonly sent to east side drivers, who don't know the area well, and sometimes showed up in a yellow cab, late of course. And of course I'm not charged Surge-Pricing, like Uber. Or denied service if the fare is not good enough for the drivers available. As if a bag of candy, and a cheap half broken Chinese tablet is supposed to make up for the Uber up charge... read more

Booked/scheduled a ride in advance (day before) to the airport for 5am. No one ever showed up, No answer either when calling multiple times for status, and no return text when using the SMS option for response. Unreliable and unprofessional. read more

Drivers are usually on time, but cars tend to be the worse for wear and not always clean. My car today was terrible -- smelled like an ashtray. Had to open the window all the way to the airport. This despite the fact that there was an enormous no smoking sign on the dash. Guess that doesn't apply to the driver. read more

Terrible service. I ordered a cab in the morning for an afternoon cardiac appointment. Never showed. When the dispatcher finally answered the phone after a half hour of ringing. She claimed the driver had been in the parking lot waiting, though i can see the parking lot & there was no cab. She wouldn't admit that the driver had the wrong address. She also started yelling at me that I ought to answer my phone(!!!), even when i told her I was hearing impaired & couldn't hear the phone. There was no message from anyone at the company on my answering machine, either. She didn't apologize or anything, just kept yelling that if I would've answered the phone, this all wouldn't have happened. Had to cancel the medical appointment because of their incompetence. Based on this experience, Westlake Cab is lousy at dealing with the public. read more

Called the night before to arrange a pick up for a 4:00 a.m. to the airport but they never showed up.

Is this place open not in rocky River that's for sure. Found out where they are located in brook park Ohio called for a cab. Driver was friendly and polite arrived in no time she was very professional with her job I will request this person for a ride again her name is amber as far as the cab goes it could use some work read more

The absolute worst cab company in town! Always having to wait an insane amount of time to get picked up. The drivers are creepy and the cabs are always disgusting filthy inside. I rather take the RTA or walk, then call for a cab from Westlake Cab Co. They wonder why Uber is so popular. read more

I would like to share a very concerning story about this company. Today my parents (who are older) were going to the airport and scheduled a 12:30 PM pick up. They were called at 4:30 in the morning stating that the cab was there to pick them up. They told them that they were not scheduled until 12:30. Whomever they talked to was very rude to them but apparently the cab left. They called later in the day to confirm and talked to another rude woman (they did not have the name) who confirmed cab was coming at 12:30. At the appointed time an unmarked van did come to the home and said they were there to take them to the airport. They loaded the van up which my mother states was in disrepair. She became suspicious and then as they were starting to pull out the Westlake cab showed up. She requested to get out of the cab and the man said that it wasn't a big deal and they would take them to the airport and initially refused. Then the men (there were two) offered to get out and talk to the other cab. She said no and the other cab stopped as well. My father went out to talk to them and the official cab said that those were the wrong people and they were able to transport them correctly. My mother called Westlake cab and found out from someone named Denise that someone named AMBER gave my parents information to someone else. She has reportedly been fired. THIS IS FRIGHTENING. We don't know who those people were or where they may have taken my parents or what they may have done. This is absolutely unacceptable and there should be better care taken with whom they hire. I would recommend not going with this company and if you do - PLEASE be careful and check for identification. If someone named AMBER is your dispatcher - do not accept this and request someone else (or really just go to another company). read more

Westlake Cab Service is reliable, prompt and very reasonably priced. They are way cheaper for rides home from Cleveland Airport than the cabs that are queued at the airport. I'm talking 50% or more in savings. All you need to do is call them when you've got your luggage & wait 15 minutes, or less, on the lower level, currently outside exit 5, and a friendly driver will appear and get you home quickly and in my case, at half the price of an Airport queued cab. read more

My driver was early, had a 4:45am call time and he arrived with a phone call at about 4:30am. My driver was also polite and got us to the airport quickly. I have no complaints...even the lady taking my reservation the evening before was friendly and polite. A cab to John Hopkins International from Bay Village cost me $24, I'm happy with that. read more

If I could have put -'s I would have. I just stood outside on a record breaking cold day, at 4:00 p.m. It is 8 degrees, feels like -7 degrees. I called a cab an hour early for a Dr. Appt. They told me 15-20 min. wait. After an hour, when my appt. got canceled, I cancelled the cab. I called Westlake 2X and they kept assuring me that they would get me to my appt. LIARS!!!!! I could have called another cab! I've used Westlake for years butI NEVER will call them again. read more

I live close to the airport and understand the driver isn't making a huge fare but seriously not to show up and for the dispatch to not even call to let me know that they didn't have anyone "pick up the fare"...unfortunate... read more

Worse taxi company in the city. I missed my flight today waiting on a cab. After 20 minutes of waiting I called to see where the cab was. Whoever answered the phone said that he would call dispatch to see how long it would be for the cab. Who was he if not dispatch answering the phone? He never called back so I drove myself to the airport and just missed my flight. Of course the driver calls 45 minuets later to inform me that he is outside. I tell him that service is horrible and unacceptable to wait 45 minutes for a cab and that I left and I hang up on him. Never again will I use this horrific company. read more

Driver interrupted me 3 minutes into my ride to the airport and demanded I pay immediately. Stated that I "don't have to tip...but he needs to have me pay now"... read more

Terrible cab company. Gentleman on the phone said "15-20 minutes, tops." I call back 40 minutes later and am informed that they are "still looking for a driver." Uh, call back and tell me that, then! Terrible service all around. read more

My driver arrived 10 minutes early and called when he did. He was very polite and got me to the airport in plenty of time to go through security and get to my gate. I highly recommend them. read more

Took me to the airport. Driver arrived 15 mins early and was polite. Helped me with all my bags as well. Overall really good experience. Was able to pay with Apple Pay as well which is nice. read more

Been using them for a couple months now and never had too much of a problem. I usually call 1-2 hours before I need them. Today I called three hours before and they are late. I called to check when they would arrive and all the operator said was " we are still trying to find you a cab, we are behind". So when I asked "you're three hours behind??" He just says, "that's all I can tell you". When I asked for a manager he said there wasn't one of duty and I could have their voice mail. I will never use this service again, terrible customer service! I hope they aren't wondering why UBER is taking over... read more

The dispatchers at Westlake Cab are the meanest, rude individuals I have ever encountered. I've called this company several times, I don't understand the hiring procedures this company. They must put ads out for anyone that hates life and lacks any sort of people skills. It's a real shame since most of the cab drivers are great people. It's a shame that the dispatchers have to drag the business through the mud. If you ever find that you're in too good a mood and need to fix that, give Westlake Cab a call read more

Our cab driver arrived promptly at 4am as requested and was courteous. No issues at all.