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    Westies Shoe Outlet

    4.0 (1 review)
    Closed 9:30 am - 5:30 pm

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    10 years ago

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    Marathon Sports

    Marathon Sports

    4.1
    (16 reviews)
    4.3 mi
    $$

    I have been going to this chain store for years. Even though it's a franchise the employees don't…read morehave any knowledge of running shoes for a pro runner. Trying to push insoles which the very same brand was priced half the price as this place. What a shame that pushing those instead of doing the proper training for this type of store. Beware every single thing is higher priced than anywhere else.

    Bizarre experience today…read more Issue is with Marathon Sports policy, not so much the employees. Although really, if you're a runner working in a running store, you should be questioning questionable policies. Been running 45 years, mainly marathon distances. Been a Marathon Sports customer since 2001. I rarely visit this Yarmouth store because I'm not down the Cape all the time. Asked to try on a pair of shoes. Was given a pair of store socks to try them on with. I said I had on my own pair of socks. Store: Our policy is that customers must wear our socks - not your own -- to try on shoes. Me: Why. Store: hygiene. Some customers have pets and the fur from the socks gets inside the shoes and they're hard to clean. It's policy in all Marathon Sports stores. I didn't say this but remembered later: This is not true. In fact, at this store around January or February I tried on shoes and also tried on several pairs of orthotics. Not once was I asked to switch out my socks for the store's. Not once in my quarter of a century of doing business with Marathons Sports have I ever been made aware of such a policy. In fact, I was always told that wearing the socks I normally use for running is absolutely necessary for a good fit. Back to today. So I put the store socks over my own to try on the shoes. BTW they were bulky and not socks that I normally wear when running. The employee said I didn't have to keep on my own socks. Me: "But you don't trust me so why should I trust you?" I wasn't being snarky. I don't know where these socks have been or what they've been washed in. I NEVER wear socks that belong to other people. And when I buy socks I wash them before I wear them. Here are real stories about how your policy affects/ will affect me. 1. I have allergies. Like I said. I don't know where your socks have been or what they were washed in. I could truly have had an allergic reaction-- broken out in hives. I will not use any socks but my own when trying on running shoes. I run too far and too often to feel comfortable doing otherwise. 2. I have a family member with foot fungus. There's no way she'd take off her socks in public. So she's someone who can't shop in your store now. Last year I bought her two pairs of shoes at another Marathon Sports branch. It was a $200 spur of the moment purchase. 3. My dad, also once a client of Marathon Sports, had cardiac failure-related gangrene on his right foot. It was actually painful for him to take off and put on socks. And you wouldn't want to see his feet. With the help of staff at another branch, he got fitted for great shoes though. If he were alive today and still walking, I would not be able to take him to your store anymore. Have you considered how this policy will affect those with issues like my dad? 4. Like many runners, I wear orthotics. Luckily, the shoes I bought are shoes I already have, so I didn't need to insert my orthotics. But I would have needed to do that if I was buying a different or updated shoe. Obviously, using my own orthotics to try on your shoes would violate your hygiene policy. So how do I go from here? I can't try on your shoes! Marathon Sports is not consistent with its own "hygiene" policies. You allow people to try on bras, shirts, shorts for example, on skin that maybe hasn't been washed recently. Then you put those unsold items back on the floor. You use the same measuring tape for every client. I know this because I got measured for calf sleeves -- tape against my bare skin -- while I was there. The employee didn't clean the tape before using it or after using it. A little unhygienic perhaps? And also. As far as running socks go, those are some of the most personal and most important items we runners need to wear in order to make sure our shoes fit correctly. Requiring me to try on shoes while wearing strange socks I don't normally run in could absolutely affect the fit of my shoes. I estimate that since my first Boston Marathon in 2001, I've bought at least 80 pairs of running shoes from Marathon Sports, probably closer to 120 pairs if you count the shoes I've bought for family. There were plenty of times when I could have gone elsewhere and paid less. But I felt a loyalty to the store because with the help of Marathon Sports and all the shoes you've fitted me in, I've finished nearly 100 marathons. BTW, I chose to shop at your store today even though I have a $60 credit with Road Runner Sports and could have easily shopped there instead. I wanted to support your store. I'm pretty sure that your manager came out and stood at the desk while I shopped, keeping an eye on me because I complained about the policy and said I didn't trust the store re: using their socks to try on shoes. Today left a very bad taste in my mouth. I'm thinking maybe my business doesn't matter to you. But certainly your policies matter to me.

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    Marathon Sports
    Marathon Sports
    Marathon Sports

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    Cape Cod Mall

    Cape Cod Mall

    3.1
    (43 reviews)
    0.8 mi
    $$

    It's a nice mall. I like it and if you are on vacation in the area and it is rainy out this is an…read moreexcellent option The look of the mall is nice and modern and there are plenty of stores to shop at as well as refreshment options. There are alot of retail stores some of which include Macy's, Sears, Best Buy and Barnes and Nobles. In terms of food..many a chain restaurant! For example you have Chick-fil-a, Chipotle, Five Guys and Duncan Donuts to name a few. There are also a yogurt store, a sandwich shop and probably more places I'm forgetting. And There are also plenty of entertainment options including a movie theater, a game shop, and a carousel. All in all it's a nice place to spend some time while on the Cape.

    Cape Cod Mall needs to stop leasing to some of these predatory speciality retailers that pray on…read moreolder women. There are many complaints filed with the state Attorney Generals office, BBB and social media about these retailers. These are generally seasonal retailers that lease during Xmas. They sell way overpriced skincare and other beauty products. The products are worthless but their super pushy, scam artist sales people target older women, often charging women well over $6000 for products that are no better than a $10 bottle of skin lotion at CVS. These salespeople push samples into the hands of people walking by and try to persuade them to come in the store. Some of the names of these retailers in the past were Vine Vera and Truffiorre ( 2 different skin products own by Mazal Group). The most recent store I saw in the mall that is either owned by the same company or an affiliate is a place called the Sea Spa. They also have pushy sales reps hanging outside the store waiting to pounce on vulnerable women. They take advantage of people. The mall knows what these businesses are all about but doesn't seem to care. If they cared, they wouldn't keep leasing to them and allowing their sales people to roam outside the store, physically approaching innocent people passing by. Does this mall even have a manager? It's disgusting.

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    Cape Cod Mall
    Cape Cod Mall

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    Westies Shoe Outlet - shoes - Updated July 2026

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