WESTERN UNION
What was intended to be a good review for Western Union has changed to review advising customer to seek other venues for sending money. I was going to list the eight phone numbers provided by Google and the internet and the locations setup to take requests to send money but it's an exercise in futility trying to reach customer service. The President, Chief Executive Officer and Director Mr. David McGranahan should be aware of the impossibility of reaching customer service on any of the eight numbers listed and Western Union seems to have joined the ranks of other companies with no regard for customer service.
His cost saving measure to replace individuals or a call center with AI, is driving customers to other resources. He must have trained AI to disregard the word, "representative" and respond by hanging up, directing a caller to the company website or repeating the same four items that do not address the problem. What a shame that as President of a worldwide brand name the company has resorted to a lack of sufficient humans who can provide service to faithful customers. Some day if he has a few hours to kill he might attempt to call one or all of his customer service numbers. When he fails at that project he might check the reviews for his company on platforms such as Google Reviews, Yelp or Consumer Affairs where he will find the company has attained a 1.5 out of 5 on Yelp and the comments of dissatisfied customers might give him some advice and insight on what is wrong with the customer service and other customer issues. read more