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    Western States Glass

    3.0 (2 reviews)
    Open 7:00 am - 5:00 pm

    Services - Western States Glass

    Glass repair

    Mirror repair

    Western States Glass Photos

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    8 years ago

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    9 years ago

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    Paul's Glass - Shower enclosure with pony wall

    Paul's Glass

    (113 reviews)

    Paul's Glass is a first class operation. From my initial contact during a phone call to check on…read moreproduct and availability to measurement and installation every contact was professional and courteous. Shout out to Esmeralda for managing appointments and billing to Pano, Luis and Chave for installation.

    To be honest my experience with this company was a bumpy ride. It started out well and ended well…read morethankfully. I liked that I received a quote quickly and during my first phone call. The quoted price ended up being the exact price too! We scheduled for someone to come and template our table. It was scheduled for a window of 1pm - 4pm. They were a no show. I called after 4 to ask what happened. It turns out that we were never put on the schedule! Mistakes happen of course. We were placed on the schedule for the following day. He arrived on time and measured the table very quickly and was done. I was told on the phone that it would be 2- 3 days to fabricate the glass. The person who measured told me it would be 4- 6 days. I assumed the longer time window would be more accurate. It was exactly a week to the day. I received a phone call to schedule delivery. The day came and the glass arrived. He places it and then goes back to his truck to leave. There are silver scratch marks in one corner! We flagged him down. He came back inside and we showed him the scratches. He said," that is the tempered mark. It shows that the glass is tempered. You didn't ask for that mark? ".Wtf? Who would ask for scratches on their table top? I could maybe understand on a door? Even then, I would rather have an emblem or stamp than ugly scratched. I called the shop, they said they would send it back to the fabricator to have them buff out the scratches. They said it would be back the following week. Of course on delivery day I received a phone call. Surprise, they can't buff out the scratches it has to be remade. I thought it sounded too good to be true. We rescheduled for the new glass to be delivered. I got a call the day of to be told it was on backorder! By some miracle, the following day I received a call that they were on their way to deliver! It was a total rollercoaster. We have our glass. It looks great. Alls well that ends well I guess.

    Western States Glass - glassandmirrors - Updated May 2026

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