We contacted Western Justice Associates about a serious auto injury claim. After reviewing their engagement agreement, we had several written questions about fees, costs, confidentiality, and how certain provisions aligned with Montana professional conduct requirements.
The firm stated that it does not amend or change its standard engagement agreement and offered to discuss our questions by phone. We explained that we preferred written clarification because the agreement involved important financial and legal obligations and we wanted a clear record before signing. We then sent a follow-up email specifically asking for written answers.
Rather than providing written answers to those questions, one attorney responded by saying it was "apparent" we were using AI to generate our responses and that he did not appreciate that form of communication. He then suggested another firm may be a better fit.
We understand that some people may be comfortable with a more informal communication style or prefer to discuss important contract terms by phone. We are not. We prefer clearly communicated standards, written explanations, and documented agreements before entering into a legal representation relationship.
In our opinion, prospective clients should be able to ask reasonable written questions before signing an attorney engagement agreement. We did not feel comfortable moving forward with a firm that would not provide written clarification and reacted negatively to our request for a clear written record. read more
