I had the very best experience of any large remodel job that I have ever done!! That being said,…read morethis job was done with my being in the US and it took place partly during the COVID crisis!! I can not say enough about the work and the great attention to detail on every level. The personal service included working with neighbors and troubleshooting pre-existing issues with work not done by them!! I hope to work with them again and would highly recommend them. Truly reduced the stress of a large remodel and I have the utmost respect for the team and the great communication that never wavered. Now that the job is over, I actually miss working with such a great team. Thank you for a really great experience and thank you for making such a difference to the beautifully remodeled home!!! Janet W

We were so impressed with our complete home renovation done by Island Builders. These guys were…read moreamazing to work with. They completed a complete Reno to our 1906 home with new foundation and a two bedroom suite. Everyone was professional and very tidy. Our new gourmet kitchen is breathtaking! Great company that is honest and has the highest work ethic. The attention to the details is unrivalled. Everything was done on time and on our target budget. We can't say enough about the work and everyone from Island Builders

Fenwick Bath was fantastic and they were quick to schedule me in my time of need. I needed to get…read moremy whole bathroom touched up and have the toilet replaced. They were quick to communicate and very professional. The work was great, efficient, and my bathroom looks better than it ever has. I found the pricing very reasonable. 10/10 would recommend and will be returning to these guys if I ever need anything redone (which I'm doubtful will be anytime soon thanks to them).

Expensive for what was done and the fittings weren't as nice as I hoped. The tub replacement was ok…read morebut the silicone sealant after 2 years..in a tub that is used primary for bath not shower...literally lifted off! Look elsewhere.

This company ended up being invaluable to me on different levels. Of course, they insulated our…read morehome in the attic, skylights, and the crawlspace with blow-in insulation and spray foam insulation. This gave us a great seal around our house. Keira was great at communication all the way through the process. When the guys worked on site they were efficient and did a great job. What was also of great importance to me was Keira's knowledge of the industry. When I was having trouble getting my pre-evaluation report in a timely manner, she contacted the company on my behalf to get it expedited. I also had contacted several companies (close to 10 companies) about heat pump installations and found that after the quotes, communication fell off. I had even left 3 messages with one company saying that we accepted their quote and wanted to set an install date. They gave no answer. Finally I asked Kiera if she would recommend a company that communicated and followed through with information and an install. The company that Kiera recommended came through on all counts and we are finally finished with evaluations and grants. I gave Keira the nickname of "Quarterback" as she really earned it. I could not be happier with the way that I was treated by this company. I highly recommend them.

The owner's reply is deeply concerning…read more Almost no part of the text below is true and I have records of all of our correspondence that prove this. Here are the parts that require clarification: "With respect, the main issue is with regard to the energy report you received from a third party vendor." Absolutely false. As noted above, the main issue is and continues to be that the quote and invoice HD Horne provided do not match the actual work completed...an error that the energy report proved. All other parties agree without question that HD Horne either used the wrong terminology or genuinely does not know what a basement slab is. "We provided you with an industry leading quote that included much better materials than the 2 other quotes you received from our competitors. We also provided the best price for our services which you ENTHUSIASTICALLY indicated you appreciated." Absolutely false. HD Horne's is the only quote we got for this project because it was a last-minute addition to our funding application. There was absolutely no enthusiasm or editorializing about price/appreciation/etc. in our email correspondence before the date of installation--all emails are very succinct but cordial. "You also indicated that several of your neighbours had great experiences with our company." Absolutely false. There are no such neighbours. One friend said they had a good experience with HD Horne and we got a quote based on the other positive Google reviews you can read here. After learning about our experience this year, that friend has profusely apologized. "Your directions were clear in March of this year." This is true. We clearly asked HD Horne to proceed with the work as quoted, which included "Supply and install R22 closed cell spray applied rigid polyurethane foam to basement slab." I have now attached the documentation to this post for the benefit of other potential customers. You'll see a screengrab of our invoice and a screen grab of the post-retrofit report. The blue circle on the latter is the basement slab quoted that was not insulated to R22. The yellow highlight is where the insulation was placed instead. "You approved the completed work and were thrilled with the results." Absolutely false. The details are surplus to the point of this review, but we had significant concerns on the day of the installation which I rang Kiera about as they were unfolding on March 29. At no point did we say we were thrilled with the results. In fact, I expressed doubts that the work was completed as quoted on April 3 and hoped to have the post-retrofit report back within 30 days of the install so I could review it before paying the invoice. Timing unfortunately didn't work out so I paid in good faith on April 24. "You then surprisingly changed your requirements after the job was completed over 6 months later." Absolutely false. The install happened on March 29. I reached out to Kiera immediately on June 26 within an hour of the federal loan provider letting me know our funding was cancelled due to HD Horne's mistake. At this point I asked for a partial refund. I have not been in touch with HD Horne since receiving a threatening email on June 29. The requirements of the job have not changed since I asked HD Horne to proceed with the quote they provided on March 1. The whole bit accusing me of extortion speaks for itself. I consistently asked for a partial refund over the course of a short email exchange and then the Home Performance Council Network advocated for a similar resolution once this matter went to them in August. I politely let HD Horne know I would be pursuing further action with the provincial rebate program and other available complaint channels on June 29 after they refused to resolve the situation directly. Requesting a partial refund for a line item in a quote that was not completed is a completely reasonable request, not extortion. "You never gave us the opportunity to rectify the matter in a fair and equitable manner." Absolutely false. HD Horne had many opportunities to rectify this situation since they became aware of it nearly six months ago and have consistently blamed the energy advisor, patronized me and refused to acknowledge that their paperwork and the post-retrofit report don't match. At no point has there been a proposed solution for us to consider. As I said above, this is likely a one-off situation. It's such an unusual and specific set of circumstances related to the federal funding program. However, if you are also a participant in that funding program, it's vital that your projects are completed exactly as they're quoted. HD Horne did not complete the work as they quoted it and, as you can read below, continue to deny this error regardless of what all third parties have confirmed. The owner's outright lies in this response, however, are certainly worth your consideration about their professional integrity

Eric showed up early for quote and stayed to discuss the project at length. Prompt communication…read morethus far. It's unfair to give a 2 star review based solely on first contact.

This handyman service is excellent; I was very pleased when the handyman was able to do exactly…read morewhat I wanted and the handyman was not wasting anyone's time; he just went straight to work and completed the tasks. I would definitely want to hire him again.

Very pleased with a small repair job they handled on our home. Ken, the project manager was very…read morepleasant and accommodating, and the two men that performed that work were very professional and capable.

We had some problems with the roof and Jordan really came up with a good solution in installing a…read morenew roof to overcome some of the venting problems. I am very satisfied with the work that they did and their ability to complete the job in a professional manner. So, I highly recommend them. to other Bart C

I highly recommend Jordan and his team. He offered me a very competitive price to replace my cedar…read moreshake shingle roof. His team was professional and friendly. They tidied the jobsite up each night and did a thorough cleaning on the last day. The end result is a great looking roof that will last the next 30 years. Thanks Square Deal Roofing!

Wow my feed back is they all are very professional. Phil was straight forward to deal with. They…read moreare professionals. They did our roof on time and within the budget. The site was cleaned every day. If I call them they are right back to me after leaving a message.

I hired Acme Tile (Mike) to complete a bathroom project, and unfortunately the experience was very…read moredisappointing. ,There was no proper cleanup done, and I had to spend extra time dealing with the mess after the work was supposedly finished.. Only hire Mike if you wish to have a mess outside with him cleaning his tools, outside items to be wrecked due to lack of care and professionalism.

Acme tile did a very hard job for me facing my fireplace and hearth with large format marble tile…read more The quality of workmanship and attention to detail was exemplary. I would recommend Acmetile to anyone who is concerned with high quality standards. He is an artist !!