My mother contracted roof repairs with Square Deal Roofing Ltd, but the roof was too high and the high angle caused the water to not reach the 2 corner drains, unless it was about 90% full of water. There is now a constant water pond on the flat roof. The owner refused to fix the problem and still yelled at my mother and demanded full payment while not fixing the mistake first. The initial response was good until the service was bad later on. We would not be saying this if the customer service was good all the way. The other stars are for the good initial service, but dropped the other stars after the drain mistake and refusal to fix the problem. They botched the roof job and now my mother is all cranky and ordering me around to do things for her like I am a servant. I have them to thank for that too.
The owner of Square Deal Roofing sent his son to try to trick more money payments to fix their roofing mistake. The owner was too eager to get full payment even before the roof repair was even fully completed. They now refuse to correct their mistake, want all the payment, and also want to charge more money to fix their initial botched job. It seems like extortion for much more money. They held the deposit money for months to collect bank interest before even starting the job.
They are behaving like a shady mechanic shop making more problems to sell more stuff. They were rude, loud, abusive, avoiding their responsibilities, and grabbed a copy of the original contract from my mother's hands and then substitute it with a rewritten contract with altered terms. They never completed the roofing job according to their original agreement terms and then fraudulently filed a debt lien on our building, when they never completed the entire job, and rewrote the contract that was different from the original agreement. We may have to take legal action against this company to force them to complete work, and retract the fraudulently filed lien with falsified documents.
This rating will change depending on how they handle their customer service, whether they fix their mistake or not, etc. Some friends said there are contractors who will just slap things together, get their money fast, and run. Client problems are their problems, bye bye. As it is right now, they are rude, fraudulent, unprofessional, with lots of bad attitude.
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