Worst dr and staff ever. If I could negative rate, I would. Worst medical experience I've had myself or any family member!!! Definitely go elsewhere and not waste your time. After an initial appt in May, followed by a tele health appt in June. The dr okayed and ordered a medication saying it would benefit me. Switched over to his medical assistant to see if office had samples, which they didn't, but that was fine. Told she would send it over to pharmacy, then work on all the prior auths needed. Days, weeks go by and nothing! Called 5-6 times over the 2 months to finally get someone to answer vs "we'll take a message and they will get back to you" Answer given is they called my number multiple times, which didn't happen as I have a cell phone with no missed unknown calls, to tell me Dr. Sethi never prescribed medication and it's not in my visit note. Said I would need to make an appt. Scheduled appt for my work schedule and put me with appt late October. Get called to see if I will switch to tele health appt, refused after the June fiasco of no medication filled after phone visit. Asked me if I could come in earlier, which again "no" because of work schedule. They called a couple hrs later stating "the dr refuses to see me if I'm only going to ask for medication." Complete 180 when he verbally prescribed it in June. She said they would see me for lab work and medication refill on thyroid only. Told them that made no sense paying specialist copays for that care. Staff said "that's fine so we'll drop you from our patient care, have a good day." read more

Dr Suryadevara is an EXCELLENT physician. She listens to my concerns, explains everything very well, and her interventions have helped me lower my A1c to a healthy number and keep it stable. I'm so grateful to be her patient. read more

We are so thankful we found Dr. Suryadevara who has been extremely professional, respectful, and informative during our first appointment with her. My mother is highly anxious and doesn't speak English very well, but Dr. Sury took her time with her and explained and repeated information. We left the clinic feeling thankful for the excellent care. The office staff seemed professional as well, and the wait time was reasonable. Just another perspective. read more

Charged $400 because I was a new patient! The ONLY reason I went here instead of another Dr. that I would have preferred to see is that this place takes my insurance and the Dr. I wanted to see doesn't take any insurance at all because he is that good. This place didn't end up helping me at all. Ready for the best part? I now have an appointment with the Dr. who doesn't take insurance and his new patient fee $150! Two sad truths I have learned: 1. It's actually cheaper to go to a DR. that doesn't take your insurance (and I have been told over & over again by Drs. & billing depts. that I have good insurance (BCBS). 2. If a Dr. takes your insurance they are probably not that great and if a Dr. doesn't take any form of insurance it's probably because they are among the best and they don't need to deal with health insurance BS. Even if it costs more go to Drs. who don't take insurance. read more

I love Dr. Sury. In fact, the doctors at Western Endocrine seem very committed and kind. However, Dr. Sury's medical assistant was never able to get a preauthorization form and get it sent in for me. Dr. Sury prescribed medication for me for a broken foot. I checked with my Blue Cross representative and called the MA to tell her how/where to get the form. I continued to phone numerous times over a two-week period to check status (and also sent messages through the patient portal). I had given her the information on where to find the form and where to submit it. She returned only one phone call and two weeks later, nothing had happened. (Blue Cross informed me was a two-three hour process.) Today I phoned again, and the receptionist (Claire) heard my story, downloaded the preauthorization form, filled it in, sent it in and sent in the correct prescription in TWO HOURS! Hats off to her. They just need to deal with staff who clearly are not able to do their jobs. And, they need to give those receptionists a raise! They really took the time to listen and fixed the problem. Thanks, Claire! read more

Please know that I had been with the female Endocrinologist prior to her moving into this practice in Tucson. She seemed to be caring and efficient. The staff at the prior location was helpful and courteous. The group she joined at Western was quite different with the exception of the tech that took blood for testing. The last experience I had was hurtful and disappointing. I had to cancel an appointment due to my husband's ongoing surgeries for skin cancer...I did reschedule and became distracted with my husband's serious concision and did not keep the second appointment. I did call both for a rescheduling and to have my medication refilled after I saw the Dr. I was told, in so many words, that since I didn't call sooner I could find another doctor. This group does not call to remind one of an appointment, which all my other Drs. and Dentist do. They have to be prodded to fill prescriptions, my pharmacist having to call several times. The wait on the phone is abnormal as is sitting in the Dr's office. They do have a busy practice as there are other Drs. in attendance thus the "cattle" mentality. There is a new endocrinologist in my life now. I have to agree with the prior review and hope that this practice looks seriously at their staff and how they treat patients. I have even heard the gals make fun of patients behind the entrance window! My nature is not one of complaining however this treatment warranted my reaction. read more

I am not surprised that I see that they have bad marks from others. I have tried for over a month to get an appointment with them but they keep giving me the run around and are so unhelpful. They needed a Dr. referral to see me so I had it sent over which they just sat on forever and when we kept calling them back (only voicemail) you can't actually talk to a human when you call their office, they finally called me back and said they needed my medical records. I arranged for my other doctor to fax my records to them but still, nothing...have no idea if they got them. They won't call me back. I have left numerous messages. Why am I even trying to go there...no idea. I'm looking elsewhere and hope to save someone else the grief and frustration by avoiding dealing with this office in the first place. read more

Second time here. Same attitude and rudeness from staff. Most healthcare facilities go out of their way to hire friendly staff knowing that patients do not need or want to have to deal with sour personalities when they themselves don't feel well or are scared. This office obviously does not proscribe to that practice. read more

The staff at this office are incredibly rude and unhelpful. I can't speak about the current physicians, because I was unable to make an appointment. I have a referral from my primary doctor, they accept my insurance, have lots of availability, and they are accepting patients...just not me. Apparently, I had one single appointment about 5 years ago, with a physician that no longer works there. According to their "policies", they can't see patients that saw this doctor, that no longer works there, because...I have no clue. I don't think they do either, because they couldn't explain it. "Sorry. It's just our policy." read more

I was a little worried about going to this office because of the review of the office staff. I end up loving the doctor however the office staff is horrible. I felt that the doctor never got my messages. I had to call many times to ask him my questions and when the doctor called back he stated that he never received my messages. When you set up your first appointment for the first time you have to go through a different option. That was no big deal, however I had to call them three different times. They stated that only one girl can do it and she lost my number and was hoping I would call back. Furthermore, my insurance changed and because they are not contracted through that insurance any I can't go to that doctor anymore. The office staff stated that I need to find a new doctor. I am glad that they think finding a new doctor is so easy. It was super disappointing and now I am in need to getting my medical records and trying to find a new doctor. read more

Like another review over a year ago, I too, had trouble making an appointment. When I first called, I was told I needed a referral, even though my insurance indicates I don't, they insisted on one. I received a phone call on 12/8/17 to schedule an appt. Too bad I wasn't home because it's been nothing but trouble since. I called the morning of 12/11/17 and had to leave a voicemail (their voicemail says they will call you within 48 hours). So, I waited. And waited. On 12/14/17, I called again - thinking I might have slurred my speech when giving my phone number, I left another voicemail. No reply, no nothing. I was very frustrated and about to give up, but on 12/22/17 I tried again. This time, instead of leaving a voicemail, I found an option for "all other questions" so I chose that option and actually reached a person. I told her my plight and she excused the situation as the scheduling person Candice being on vacation (ok, I can buy that, I was on vacation too) and that scheduling around the holidays was problematic due to low staff (this one I didn't buy since I was attempting to schedule the previous week). Today, 12/28/17, I made one last attempt. All the while reading these (and other) reviews. I was on hold for nearly 15 minutes. It is really too bad as the doctor came pretty highly recommended and I really need some help, but the office staff are clearly incompetent. If someone can find a way to break through that wall..... read more

I had an appointment for Jan 3rd. Over New Years weekend, I came down with bronchitis. I searched their website for a way to contact them as soon as possible, but there was nothing. The phone also didn't allow for messages over the holiday weekend. I rang first thing in the morning. I could barely speak. Clearly I was ill. I was rudely spoken to and told I would be most likely charged a fee for not canceling in enough time. I said, "how should I have notified you?" I tried several ways to no avail..given how rudely I was spoken to when I scheduled, and then had to cancel, I will not be seeing any doctor here. Doctors are only as good as their staff, and from others similar experiences, I doubt this was a fluke. Will happily take my business elsewhere. read more