The customer service was absolutely horrifying! I had bought a 2015 Audi A3 in March 2018 (used from a dealership) , Western Automotive put on the new tires, but didn't do a wheel alignment after, as they were supposed to. I took it to Audi, and they told me the noise I was hearing was do to no alignment being done. The dealership and myself have spoken to the mechanic at Western about this, as now my tires are wearing on the inside and outsides. The mechanic yelled and told me to F' OFF! Get the F' OUT. And did a jerking off motion at me. The dealership will no longer be dealing with Western Automotive. I'll be spreading the word. read more