Unfortunately, I must rate Hayden Lake Family Physicians a 2 out of 5 since the implementation of…read moretheir "Concierge" service. My family has been patients of the practice for over 20 years, but we have now reached the point where we are seeking care elsewhere. Under the current "Concierge" model, existing patients who wish to see a physician must enroll in the Concierge program at a cost of $1,800 per person, per year. Patients who do not participate in this program are limited to scheduling appointments with a nurse practitioner or physician assistant. While I respect the important role of these providers, I value the ability to see my existing physician when needed--particularly in situations where experience, continuity of care, or personal preference are important. Unfortunately, that option is no longer available without a substantial annual fee. This fee does not even cover the care, it's just for the ability to see a Doctor. Additionally, since some of physicians have departed or are preparing to, I have noticed a decline in the overall level of care. Billing concerns, including charges for services that were neither requested nor disclosed, ultimately led us to make the decision to leave the practice. When we have called to discuss our billing concerns or not disclosing services, we were met with rudeness and essentially told there is nothing they can do. It is disappointing to leave them after more than 20 years, but it appears to me that money has taken priority. We used to absolutely love HLFP and our original Doctor, but since we can no longer see him and their "Concierge" service, it's it not even close to what it used to be.

Office staff is friendly. My PA was very knowledgeable. They do some lab draws in the office, which…read moreis convenient for busy families.

Kayla Kendall is AMAZING! My Husband and I have been looking for a medical practice that provides…read moreoutstanding care while keeping services affordable!! We are INCREDIBLY GRATEFUL for the way Kayla NEVER talks down or in a condescending way like we have experienced in the past at other medical practices. For a monthly fee, we can see them as often as needed, which makes healthcare both accessible and stress-free. Kayla is so WONDERFUL to work with We Actually Look Forward to Our Appointments

I have been going to North Idaho DPC for about five years now and have received the most…read moreexceptional care! I was sick with the flu and they fit me in and I received all the help I needed today. Care from the doctors, help with my nausea, iv to help become hydrated again and some red light therapy. I'm leaving feeling so much better than when I came this morning. I'm so grateful for the outstanding care I always receive.

Dr Borscheim is an excellent doctor, He takes the time he needs with each patient, and offers…read morethorough explanations of what is wrong and the possible treatments. He is relatively easy to get in to see on short notice. He has a blood lab on site which is convenient. His billing staff, on the other hand, is a total and complete nightmare. Here are just a few recent examples: 1. I had a check bounce with them - oops! - before I left for a one week vacation abroad. During that time, the billing office left two voice mails about the check, and then sent a letter that "fired" me as a patient since I didn't return their calls. Once back in USA I got the messages and immediately called them, only to be told basically "too bad, rules are rules. You do have 30 days to find another doctor". Geez, thanks!!! Luckily, a letter to Dr Borcheim cleared up this little "misunderstanding". 2. As a result of #1, I now have to wait for the scheduler to check with finance before they will schedule an appointment for me or my family. This is rather humiliating. 3. I got a bill for several hundred dollars that I questioned. The lovely billing department said I needed to clear it up, that insurance sent me a letter that I was negligent in answering and I was responsible for the bill and needed to pay it NOW. I begged and pleaded for an extension, and was magnanimously granted some time to research the issue. When I called the insurance company, they said a letter had been sent to Dr Borscheim's office weeks earlier and insurance was waiting for a response. The claim was submitted incorrectly on their end and needed to be corrected. Ms. Perfect seemed incredulous that a mistake could have possible be made on their end. 4. I received a revised bill to #3, and paid it within a week - by check. When I took my son to a Dr's appt, they demanded payment for the outstanding invoice. I told them I had already mailed a check. They incredulously asked "How did you pay it?" I replied "by check", to which they replied "We won't take your check". I explained that the check was already in the mail, and what would they do with it? They replied "we will return the check to you! you must pay with cash or credit card". My son was present for the discussion #4, and when he left the office he said "Wow, what a B-----!", and suggested that I write a review on Yelp. So here it is. While I REALLY like Dr Borscheim a a person and a physician, his billing staff prohibits me from giving the office more than 1 star.

First Doctor to actually explain what my labs meant in detail and the correlation to symptoms I was…read moreexperiencing. If there was a test that I could manage myself (e.g. high cholesterol) he explained how I could help myself or, if I chose, I could take cholesterol meds until it lowered. The office staff are friendly and don't rush you through the visit. I highly recommend Family Medical Care in Hayden.

Excellent care, wonderful, small staff. Personal attention to detail, and encouraging words, I…read morecan't say enough for a doctor Torquato and his staff at Family medical care in Hayden Idaho.

My doctor is Dr. Taft and he is excellent. He is extremely caring and knowledgeable. I'm really…read morehappy with him. He has been my second doctor. My first doctor at Prairie Family Medicine was also very good although Dr. Taft is even better. My issue is with the Clara app they use and the staff. The staff wants you to use the Clara app in order to contact them but they take days to respond and if you have a question about their response then you have to wait days to get an answer. Meanwhile you can be in extreme pain or in need of care but are waiting for the staff to get back to you via the Clara app. If you call and actually speak with someone they can't even answer the most basic questions that they should know, and I mean really BASIC. If you question them they quickly get very rude. The staff absolutely doesn't care about the clients. They are rude and hostile. I was told that they have worked out the kinks with the app and the staff but the service is no different now than it was previously which is horrible. The only thing the staff is good at is making sure they get your dollars. $$$ is all they care about. They don't care about you as a patient.

Worst care and billing department since Praxis took over!…read more Outrageous charges Unsatisfactory medical care Poor communication DO NOT BE SEEN HERE!!!!!! Medical staff will only address 1 concern per visit, not refill prescriptions and charge twice as much as local urgent care facilities. DO NOT BE SEEN HERE!!!!

Everyone here is super friendly. However, here is the one-star review. The level of…read moreunprofessionalism by Dr. Stabler is unacceptable and will mislead those who lack the strength to stand up to doctors. Firstly, it has consistently taken him almost a week to reply to any test requests or questions. Secondly, I've been having mysterious immune system problems almost my whole life, with tangible evidence; he asked questions for 25 minutes and then looked me in the eyes and told me all the pain over the past decade was chalked up to "anxiety". He disregarded all the evidence and symptoms I reported, saw that I was a girl who was stressed from always being sick, and recommended an antidepressant. My family canceled our membership immediately. Will not be recommending nor returning. As I said earlier, everyone here is friendly, and I cannot speak to the other doctors at this clinic, as I have never spoken with them, but from what I have experienced with Dr. Stabler, this kind of care is purely unacceptable.

Dr Severinsen was incredible. He took the time to actually listen to me instead of rushing me…read morethrough, and I love being able to text him directly with questions.

I cannot say enough good things about Dr. Joel Noland. My experience with him has been outstanding…read more He is extremely patient, professional, and genuinely cares about me, my health, and my overall well-being. He took the time to listen to my concerns, answer my questions, explain everything thoroughly, create a realistic, sustainable plan, and provide practical guidance tailored to my needs. Thanks to his guidance and support, I lost 11 pounds in just two weeks without any weight-loss medications. His knowledge, encouragement, and personalized approach made all the difference. What I appreciate most is that I never feel rushed during appointments. He truly cares about his patients and is dedicated to their success. I highly recommend Dr. Noland to anyone looking for a physician who genuinely puts patients first.

Dr. Noland is an excellent NMD. He has been mine and my husband's doctor for 10 plus years. He is…read morevery attentive, meticulous and caring and has a passion for helping his patients. Instead of treating a symptom he tries to find the root cause of your condition. We can't say enough how we trust and appreciate the care Dr. Noland has given to us. Additionally, his staff has always been very helpful and welcoming with great follow-up.