I found it very difficult finding an actual establishment with a therapist until I found this…read moreplace. Gelsi (office manager) she is so professional, helpful, and sweet. My son's therapist John. He is amazing. My son truly adores him. I see such a change in my son's speech and he's more confident. I will highly recommend this establishment for your child. Once you go through the initial evaluation and your assigned to a therapist you wont regret it.

My daughter is currently a patient in Ms. Chen's speech program, and my husband and I are very…read morehappy with the progress we are seeing. We have been seeing our speech therapist, Gabby, twice a week for sessions for approximately six months. Gabby is energetic, playful, and terrific with children, and my daughter (who is 2) loves her. We have also worked with Madeleine, Eliza, and Devon (as a secondary therapist in our daughter's sessions) and we think they are all wonderful. One of the biggest benefits for us was that this office accepts our insurance (Aetna) and submits claims on our behalf. I would also like to mention that our older daughter had a great experience in speech therapy here as well about 18 months ago. Ms. Chen does a great job finding the right therapists to work with children who are knowledgeable and caring. I would highly recommend this practice to anyone thinking about having their child tested for a speech delay!

A little over a year ago, my daughter was evaluated, identified, and began receiving speech therapy…read morethrough Josephine Chen's office, and we could not be more pleased. My daughter's therapist is positive, engaging, and able to captivate my daughter's attention and effort such that she has been able to practice and make progress on the sounds that are challenging for her. This is a remarkable skill - especially when working on a skill that is innately challenging to a 3-4 year old. In the last year, the clarity of my daughter's speech has improved tremendously, and most importantly, she is a far more confident, happy girl as she is able to communicate effectively with friends, teachers, and family. She is happy attending and truly enjoys her speech sessions. Josephine and her therapists are professional, exceptionally well trained, kind and great at what they do. We feel so lucky to have found this gem and highly recommend this practice.

Dramatic pragmatics has helped so much by helping my child make new friends and he has also…read morelearned how to problem solve and keep his cool the office staff are so nice and easy to work with and the therapists are amazing they are so well trained and you are always able to speak to them about a problem about school or an after school activity so the therapist can focus on that skill I have had a amazing experience with this program and highly recommend it

I cannot begin to tell you how much they have helped my daughter!! Amazing program with caring…read morestaff/therapists. Highly recommend, my daughter loves going, and it's helped in many areas. Most notably, social skills. Thank you, DP!

I've had the pleasure of the service from the team at Premium Therapy for over 3 years. Katerina…read moreand her team are some of the warmest and empathetic individuals I've come across. This business is a real gem in the Inwood community. In my experience with speech pathologists their dedication is phenomenal, whether being flexible to a family's schedule to providing acute advice. In short I would recommend Premium Therapy highly to any parent. Addressing a negative review I read - Dealing with speech development issues can be a taxing event to any parent and it is very plausible for one to direct their frustration where it is unwarranted. With that said I want to put forth the following as my experience with the staff: i) the multi-lingual staff has always afforded the parents the ability to choose the language to carry out the sessions in, ii) Based on my conversations with other parents that bring their children here: The manifestation of traits that would benefit from consultation by a specialist are communicated as feedback rather than a diagnosis, and iii) ) I've never seen a child diagnosed with a condition other than a speech related matter.

My experience with Premium Therapy Speech Services was rather disappointing. I took my child there…read morebecause when I asked the pediatrician what I could do about my child's speech delay she said I should have him evaluated. After calling the first time I was promised a call back for an appointment but after a few days I had to call back myself to ask again. Communication and organization was really not great. When I took my child there, I have to admit the place looked nice and people were welcoming. Well, appearances can be deceptive. After the paid evaluation took place, I had to call three times (again !) to get a report which was useless because it didn't take into account (and admitted so) the multilingual aspect. After that bad experience I researched a little bit about speech therapy and found out that a child's vocabulary had to be evaluated by adding the words in all languages. Anyway, to make a long story short I took my child to another therapist a couple of months later and my child has progressed a lot. He started Pre-K in a bilingual school in September and his speech has improved a lot in both languages. PS : Any reviewer who claims any business is the best in the 5 boroughs either is lying or hasn't seen a lot of New York. It's fine for a pizza place but a child's speech development is serious matter.

Tremendous help for my almost 9yr old son in spoken language and writing ability! My son had…read morelanguage delays undetected by the school - he is a very talkative engaged kid, which makes it hard to see. A year ago, I called Ilene to ask questions because things didn't seem quite right to me. In starting with Ilene, there was a nearly immediate improvement - he started asking siblings for a toy rather than just grabbing it, which reduced a lot of conflict in our home. Over the past year, his writing skills have improved substantially, so he is doing better in and feeling better about school. Remote sessions during social distancing are going well and seeing progress. :)

My husband and I are happy we found Ilene. Our 3 yr old son has been working with her for 3 months…read morenow and we see progress. We are confident Ilene will help our son improve his speech/articulation in no time.

I scheduled an appointment with POTS but canceled it several days in advance well before the…read morescheduled time. Despite this, I was charged $103. When I called to ask about the charge, I was told it was a non-refundable deposit to "hold the appointment" for up to three months, since I was supposedly taking a time slot from a therapist. That explanation didn't make sense to me, as there was no active appointment being held after I canceled. When I questioned this, the representative became defensive and dismissive rather than helpful. I was also told I had agreed to these terms, which I do not recall doing. I ultimately disputed the charge with my credit card company and the chargeback was approved. I want to be clear that I can't speak to or judge the clinical quality of the providers themselves. However, the office's billing policies and customer service practices clearly need improvement. I completely understand policies around missed or last-minute cancellations, those situations do take time away from providers. However, charging a non-refundable fee for an appointment canceled well in advance feels unfair and misleading. Based on the interaction, this seems to be a recurring issue rather than an isolated one.

I visited POTS today for business and received the same warm welcome I received 15 years ago when…read moremy child was a patient. I continued to see the same level of professionalism, skill, and talent from the wonderful therapists. The multiple Sensory gyms are highly equipped and plentiful. I highly rate POTS for their therapeutic services and recommend this office with the highest level of care. ABL

This location and staff is excellent. They very much care about the children and families they work…read morewith. The therapists are trustworthy and communicate well with parents. The only downside is they do not process through insurance. However, they have been very accommodating with reviewing invoicing and billing needs pertaining to insurance claims. They do best scheduling via email and their website is easy to find. Their office is also easy to get to off of 95 exit 6. There is always parking and convenient. The office manager is difficult to get a hold of via telephone because her office hours are seemingly limited. However, as stated, email is reliable. Definitely a great place to bring a child in need of OT support.

After taking significant time to reflect on our experience we feel it important to share our…read moreexperience. We certainly hope it is an isolated one since the pediatric special needs community already battles through so much for our children. With that said, after our district was unable to conduct an appropriate OT eval, we sought an Independent OT Eval. During this process, Focus was attentive and communicative. Once the District approved the independent eval, a date was set and we experienced a very thorough eval, discussed the findings & what recommendations would be with the therapist. We left feeling confident that our child's needs would now be met after a District review of their findings and recs. Upon receipt of the eval report from the District we were surprised to only see a recommendation for clinic based OT with no other School based recs in place to address the issues the therapist spoke to us about. Our child was denied services based upon this fact. We spoke to our advocate who suggested we contact Focus and inquire about the lack of School based recs. We were then informed by Focus that the district had requested changes in the report (changes they used to deny services). We were sent Focus's version of their original with School based recs. We asked that Focus participate in a phone conference with the District and us to clarify which report they stood by- Focus did not respond to this request and have not communicated with us further since. This was an Independent eval-the purpose of which was to avoid District manipulation and yet Focus not only allowed the District to change the report drastically to deny services needed, it refused to stand by its own work when necessary to secure the appropriate services. We are still dealing with the results of this negligence and unprofessionalism.

This is an exceptional Center for children on the spectrum. Their care, love and knowledge is…read moreunbelievable. They go out of their way to serve and provide you and your child with the best care and an environment for the outstanding therapies they provide. I highly recommend Ruth and her amazing team!