I can't recommend using Granite King. I wanted to give Brad and his company the benefit of the…read moredoubt, I rehired them to fix their mistake. When they messed up that appointment too, I'd had enough. Fool me once...
It's no wonder they have the cheapest prices, you can't rely on them to get the work done on time or correctly. Here's an honest review of my experience.
Brad and his previous store manager Kara are pleasant people. Unfortunately, Brad's harebrained nature and seeming extraordinarily busy schedule makes it difficult to actually speak with him. That's a real shame since the sub-contractors they hire are sub-par.
The project had to be rescheduled multiple times. Many promised dates were given and not met.
When they finally came to install my counters there was confusion on what pieces they would need, so Brad left to get more granite. When he left some of the workers' tools were still in the truck, so they asked to borrow mine. They did not know how to properly use the tools so one of my bits got damaged. He didn't know to use a P2, not a smaller P1, bit for standard screws. The screws were also mine. He was not interested in my recommendation of drilling pilot holes, despite repeatedly splitting the plywood at the corners and the thin piece in front of the sink basin. Speaking of plywood, when Brad got to my place he asked if we were "doing plywood". This was after the invoice was generated and I had already payed half. I don't know, sir, shouldn't you?
After the install was done and the workers were gone I wiped the counter for the first time which absorbed the water from a damp rag, showing that it was not sealed. They did right by me and Kara came out to seal the counter, and left the can of sealant so I may reapply it as needed.
Later, I went to flatten some chicken and noticed the counter was vibrating badly at one corner. They determined the counter was not adhered correctly, and came out to repair it on their bill. Lucky me.
That was April. Now, 5 months later it was time to replace my 33" fridge with a proper 36" one, which I remodeled the kitchen for prior to the counter installation. I brought in the fridge only to find the counter was installed arbitrarily about 1.5 inches over the edge of the cabinet, making the 36" wide gap for the fridge only 34.5 inches wide. My new fridge won't fit. I called to ask for them to fix their mistake but Maggie, who is also seemingly reasonable and kind, told me they form the counter to the fridge that is currently installed. This is totally ridiculous. The fridge was loosely sitting in the gap with 3 inches of slop. What if it was a mini-fridge? What if there was no fridge? They would have done it properly, that's what. I never got to speak to Brad about the issue. In fact, I don't think anyone ever did. He seems a reasonable enough dude that he'd go "Holy hell what did we do? We've never made that mistake and I've installed 1,000 kitchens." No dice. They quoted me $100 to fix it. I figured I'd give them a second chance to wipe the slate clean, and full disclosure it was by far the cheapest price on the market. I payed over the phone. On the same call Maggie told me they'd be out Wednesday. Wednesday came and they did not; I called and saw that the invoice said 10/08, a Thursday. A slip of the tongue. Hell, maybe I misheard. A simple mistake. Thursday rolls around and I took off work because they're supposed to call me when they're on their way. They never call. They never show. I call at 5pm and Maggie tells me "if they have not come yet they're probably not coming Thursday" and to call her Friday morning if they don't show in the evening. I did not get a chance to rebuttal. On Friday I called and they did not answer so I went to the store which was closed despite their hours. When they called me they said they would try to find someone for me. Two hours passed so I went to the store in person. Maggie was pleasant to speak to and told me she'd tried and that their crews called in sick and that nobody wants to work. She told me that she'd try and see if she could get anyone at all. She called about 30 minutes later saying she had someone for 11am Saturday. By the time she called I found another provider and who knows if Granite King would actually make it out. They didn't many other occasions. I asked for a refund and she said she'd be happy to give me a cash refund when she gets the money back from the subcontractors.I don't recommend getting work done from Granite King. 2 stars - at least they're nice.
