special thank you to alla .... we called social security 800# on friday and was met with extremely…read morethoughtful and personable customer service. the kind of customer service that is hard to find these days. i cannot say thank you enough!!!! she helped me help my sister that does not get around easily these days. thank you so much alla

Social Security Administration has my FIVE BIG STARS. If I didn't pay into Social Security all my…read moreworking years I wouldn't be able to live here in Manhattan! What I paid from my paycheck is a fraction of what I have gained in income since I was eligible to receive Social Security Benefits. Social Security has really tightened up the online website. If you are not tech savvy I feel sorry for you. I've learned a lot about my benefits and get my annual income statement. I definitely pay taxes on my Social Security you know! I'm writing this for everyone to be reminded about the scams. Attached is the information sheet SSA asked us to share. In these days of information overload we must stay focused and mindful of every email, text, and phone call. I hope this information from your Yelper Helper is beneficial for you either now or in the future. I'm sure if you are working you're looking forward to retirement!

Ms Chu was very friendly and promised to mail a copy of my SS…read moreVery efficient Thank you Ms Chu

Good Social Security office employees but entrace clerk lacks education, emphaty and good manners.read more

Pleasantly surprised did it take a chunk of may morning. I had 9 am appointment to find out they…read moretake walk ins. I was finished 10:40 There are several employees that will guide you . They did go out of their way to get me my ever elusive birth certificate. This manhattan so parking umm no Plenty of mass transit and local eateries . I found out FedEx is a 4 min walk to print your proof of address I needed sooo yes I was on a mission and the employees did help me out.

If there were a zero-star option, this agency would get it. I submitted a simple birth certificate…read morecorrection in April 2025 -- just to remove a blank space in a name -- and it's still not done more than seven months later. Their status website has been broken for over six months, constantly throwing errors, and nobody seems to care enough to fix it. Calls and emails go unanswered or get passed around with no accountability. I've used this agency before and actually have received documents -- but only by submitting the same request two, three, four, even five times and paying each time. Eventually, one of them gets processed while the others just disappear into the system. It's clear this department cannot handle the basic volume or responsibility it's been given. There needs to be another agency or oversight office to manage these requests, because this one is failing badly. Avoid if you can -- the system is broken, unresponsive, and completely inefficient.

I visited the Hoboken Social Security Administration office at 79 Hudson Street in mid April 2026…read morefor help with applying for IRMAA. I called the main SSA number, and was offered several appointments within the next month at various local offices. A 9am in Hoboken was the first available. Always a good idea to get the first appointment if possible, in order to limit wait time. I was seen within about 10 minutes by Ms. Acosta. She was fantastic! Super nice and very helpful. She gathered the information she needed from me, then guided me through filling out the forms. When I made a mistake on one form, she was very patient with me and got me on the right track. Mission was accomplished, and Ms. Acosta made it as pleasant as could be. When I let Ms. Acosta's supervisor know how terrific she was, they both seemed very happy to hear the service was great.

I made an appointment and didn't take too long for them to call me BUT then I noticied later on…read morethat I was missing another tax document so I walk back to Hoboken and the guard let me go in and see if I could find the same man I spoke before on my appt but he wasn't around (I guess out to lunch) so I had to select another # and this time I selected "other" and it took a longer for them to call me again. It took me almost all day to take care of everything I needed to take care that day. Today (3/16/26) I tried calling the office and I was on hold for a long time and the called dropped so I called again and stayed on hold until thank God someone came to the phone line and helped me. The agent spoke with me patiently and provided the information that I needed. Couldn't resolve anything at that moment but will wait 3 days to check if my direct deposited went through. Not easy to be without a monthly income. Thanks Hoboken Social Secuirty Office. But before I go, I do want to tell you that there is a guard in this office that was very unfriendly and I didn't like that.

Don't try to call I held for three hours, no answer. The day before I got a recording that said I'd…read moreget a call back. six hours later I got a call back and the person on the other end never said a word! After me yelling hello after my third hello. God forbid I was starving. Also a NEGATIVE rating should be available

Contrary to what other folks on here have written, I went to this center to finish my EBT…read morerecertification process, waited a very short period of time, was called to a window, had an excellent experience with a very polite and courteous HRA employee at the window, she handled everything professionally and I was done in less than half an hour.

It was great very fast no time to wait the people who work there was very nice very friendly very…read moreprofessional they cheated me with respect and I gave them much respect and also they took care of my issue and opened up my case and a couple of weeks later I got my money so yes I'm very happy with that office

I spoke on the phone with MS. KORNEGAY a month ago. I live in Texas. The phone call was an hour…read morelong 3/23/2026. This is for her supervisor Ms. Danielle Wilson in Jamacia. NY 11431-5800. Because I wasn't able to get documents needed here at our San Antonio office, MS. KORNEGAY promised she would have documents to me in 7-11 days!!! It was pertinent ,time sensitive info needed for my mentally disabled son's AJL hearing. She put me on hold over 25 times because she needed time to look up info, kept saying hold on when I tried to ask something or give her specific info needed. She sounded incompetent or New. How hard is it to look up the following: Copies of notices sent to my son of overpayments, notices to appeal, that they say were denied, refusal for him to file the SSA-362 for hardship, inability to pay, bank name the overpayments went to, Copy of bank they say they garnished $25,000 and now saying he owes $51,000. Just got notice they are garnishing his disability pay in May in the amount of $890 for the next 5 yr, leaving him with just $680 a month to live on. His car was repossessed, he has no assets. He did not get any of the notices from SSA because his roommate had evicted him,withheld his mail and he was living in his car. I was unaware of any of this.He was diagnosed with severe schitsophrenic-Bi-polar disorder in 2008 was diagnosed by a personal pyschiatrist and a SS appointed pyschiatrist!and & is currently 100% worse, on 6 medications. Would ANY one of you employees who have children, family members you would want to be treated in this manner? THE SS SYSTEM does not care, I am 74 ,I've been to our local office 8 times since 2024, waiting hours when the PA system isnt working or screens with the nbr not working & it sickens me that my beloved 48 yr old son is like a zombie. I've already buried one son at age 33. As for MS. KORNEGAY, this review is for YOUR NEGLIGENCE ,lack of compassion, making promises, & commitments and not following through and you definitely should be fired from the SS TELESERVICE CENTER @ P.O. BOX 5800 Jamacia,NY I had every intention of writing a positive review and contact Ms. DANIELLE WILSON if you followed through with your promise of help. Sleep well KORNEGAY SS ,we are HUMANS, SUFFERRING, but not being heard or shown compassion. being treated like a nbr on your screen, next!!

Currently at the Jamaica Center. Made an appointment, came on time. I go upstairs and find out it's…read morefirst come first serve ??? Why ???? If this was the case I would've came way earlier. It's been 45 minutes, and there are still ~100 people ahead of me. Most did not have appointments. Why do they require appointments if they're gonna let people in? This is the stupidest system and unfair to those who made appointments. I came with everything required, but I am still here. The office closes at 4 pm, so I'm not even sure if we will be seen.

NYC charging me for a parking violation because they can't tell the difference between a Washington…read moreState license plate and a Washington DC plate even after being informed of their error! Then sending threatening letters to compound the mistake. Such incompetence and arrogance! Nat Page

Not going to bother creating a new listing for jury duty, so just pretend this is for Cadman Plaza…read morelocation. Had jury duty here twice, and it was pretty straightforward. The lady running things Melissa was amazing. Both days, I was only there for a few hours. You don't actually have to get there at 8:30 cuz they don't start on time. They do take away your phone though, so bring a book.

I was impressed with the professionalism and overall friendliness of the court staff. Everything…read morewas easy and chill despite me being incredibly late and stressed out. I was grateful that the staff were so sharp and kind. Jury duty is such a weird thing, I was once put on a case that went on for three weeks and we were sequestered for 4 days. THE DRAMA!!! Our foreman wrote a book about it. It was unbelievable to see the justice system at work (and btw the guy who wrote the book left out all the drama and juicy bits where people were being people)! It's INCREDIBLE to decide someone's fate with a group of your peers from ALL walks of life! Jury duty today was a piece if cake, I was never even called. A great experience!

Social Security at any location is not where I enjoy visiting. It's when I have a hard time with…read moreanything I suck it up and go. They definitely keep our information as secure as they can. They sent a email that our online login as it currently exists won't be available soon. We have to create a Login.gov or ID.me account. I believe I have both set up. I had to set them up when I wanted to view my Federal Income Tax documents online. It was a hassle and it required facial recognition. I'm dreading the change but I know I can go back to this office if I need help! I'm not going to recommend either way. If you can handle anything online avoid going to any Social Security office.

You have to make an appointment by calling and that a jokes because the hold is awfully long…read more Also, forget about requesting a call back.