1. West Side Animal Clinic

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Hamilton, OH

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West Side Animal Clinic

3.2 (14 reviews)
Closed • 8:00 am - 6:00 pm

Services - West Side Animal Clinic

Pet physical or wellness exam

Pet vaccinations

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6 months ago

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Western Hills Veterinary Clinic - Roxie 2yr old Chihuahua mix I adopted from Preble Co humane society.

Western Hills Veterinary Clinic

(5 reviews)

This vet clinic/hospital is the best I have ever been to. Sound like a post from a relative or a…read morefriend? Nope I had a vet open closer to me so I switched. Liking this new vet UNTIL my daughter took her dog to them and we were not happy with the diagnosis. We wanted answers and help. Went BACK to Western Hills for a 2nd opinion. Had the records and xrays sent from the new vet to Western Hills and they, immediately showed us on the X-ray what the other vet missed. It wasn't good news. The vet sat with us, my daughter so upset, and explained the options. They gave us medicine to give him to help temporarily. He passed away at home about a week later. My daughter was so upset with the other vet misdiagnosing her baby. She was so thankful for Dr. Burk and the other compassionate vet. This vet has a "whole" staff comfortable home feeling. It is like a family when you go. They TRULY care about you and your pet. I have gone here for about 15 years and I will never go anywhere else again. Learned a valuable lesson not to switch because of convenience. Thanks Dr. Burk for all of your love and care!

We've been going here for years with our past and present labradors. Luckily, we've only had to…read moretake them in for a couple sick appointments over years, other than that it's just been their yearly check ups. This was our first emergency. When we have had to call for illnesses, etc...it always seems to be the same woman that answers the phone. She is the reason we have decided to leave. Our labrador recently had a bowel obstruction. He suddenly began vomiting large amounts of poop one Thursday evening. I called the vet first thing in the morning at 8 AM, when they were supposed to be open. No one answered until 8:20 AM. The receptionist sounded like I had woken her up and very put out that I was bothering her. I explained that the dog was vomiting poop, would not eat a single bite, would not drink, hadn't pooped that day and didn't really want to get up at all. She said the doctors weren't in yet and she would call me back. At 8:45 AM I got a call back. She offered an appointment at noon, but I felt he could not wait until noon and asked if I should just take him to an emergency vet somewhere? I felt I had to plead my case as to why it was an emergency that he be seen right away. I told her I was concerned he had a bowel obstruction. The receptionist finally, after going back-and-forth with the doctors, begrudgingly agreed to let us bring him in. After that, the entire visit was stressful because we felt like we had forced them to see him. He did have a bowel obstruction and had to have surgery. We were happy with the physicians and their interactions with us and his treatment. He seemed like he had recovered well until he began having the same exact symptoms two weeks later. I called and it was the same receptionist Who answered. Speaking like I woke her up and she's annoyed that I am trying to make an appointment. She does not seem to care about animals at all. When asking questions she has to put you on hold and ask the doctor, which is fine, but I have a hard time believing that the doctor knew that he was vomiting poop again after having bowel surgery for an obstruction, and was not concerned. During this particular conversation, I explained that he had just had surgery two weeks ago and was having the same exact symptoms as before. I asked if it was OK if I gave him some nausea medicine or if they recommended I didn't? She said the doctor said I could give him the nausea medicine but if he puked again to bring him back in. That was at 3 o'clock. I gave him the nausea medicine and he vomited immediately after so I called back and told the receptionist what had happened. At this point it was 3:40 so the receptionist didn't offer for me to bring him in because they close at 4. I asked if the doctor knew that he was vomiting poop? And she said "yes, I told them last time you called." I asked if they were concerned that he could have a twisted bowel after the surgery he had and she said "no, that hardly ever happens in dogs, but I'm no doctor." I don't know about dogs, but in humans a twisted or obstructed bowel can be life threatening. I said, "if he continues to vomit like this throughout the night should I just come first thing in the morning? And she said she had an opening at 11." So if anything surgical needs to be done, he would have to go to a different vet because they close at noon. Because of this one receptionist, we decided to start going to a different veterinarian. I don't wanna have to feel like I have to plead my case as to why my dog needs to be seen, especially when I know that it's an emergency. It is very disappointing because we like the doctors. I actually felt guilty like we had forced them to see our dog. And he probably would be dead if I hadn't. luckily This is the only time we've had an emergency. But the few times I have had to have them seen for illness over the years. It's often been the same receptionist and it's just not worth the stress when we can easily go somewhere else

West Side Animal Clinic - vet - Updated October 2026

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