All the staff I interacted with the other evening at VEG were very kind and caring. They took their…read moretime with me and my dog. Dr. Elfenbein, AKA Dr. E, is an excellent vet. She's highly intelligent and has a lovely way of connecting with my pet and me. I appreciate her patience, passion, care, and attention to detail. Thank you for taking care of my dog.

We took our beloved 20-year old cat to this new facility one evening hoping to get some pain meds…read morewhile awaiting our regular vet appointment. We were surprised that the big open room we entered into was actually the primary medical theater with industrial pipes and bright lights overhead. This is what they advertise as being able to be with your pet while they are treated. An assistant admitted us to a small side room where we paid over $1000 to have some tests administered and awaited the vet. When the vet finally came in with test results, she demanded we must have our pet euthanized on the spot. Our cat was terrified and climbed into her carrier wanting to go home. I said I would take my cat home and call a home hospice vet to give her a peaceful passing. The vet threatened to charge me with animal cruelty if I took my pet home rather than having the her euthanize my cat immediately. She argued I was more concerned about myself than my cat and said she was there to represent the cat's interests over mine. The vet sat on the floor blocking the door so we could not leave easily and we were not able to reach an agreement. Finally someone knocked on the door about a true emergency and the vet left us in our room. We soon left thereafter. On our way out we saw a dog lying on the examination table in the big main room and the dog's owner sitting on a chair on the side of the big room with tears streaming down her face. There is no privacy in that place, no demonstrated hygiene in the big wide open space, and no respect for us as pet owners was demonstrated in our experience. We were able to get a hospice vet from Lap of Love named Dr. Layne who was very compassionate to help us with our beloved cat's peaceful passing at home a few days later. We felt terrorized by VEG's approach at a very difficult time for us and for our beloved friend and companion.

I would give this emergency vet zero stars if it was possible. I have taken my French Bull dog here…read moreon three separate emergency occasions to be turned away every time. They girl at the front desk will not even allow me to tell her what is going on before she says the vet is to busy and handing me a list of other places to go. I could understand the busy excuse if it happened once but three different times is ridiculous. Don't label your company as an emergency service if you're not going to help all animals in need Or provide emergency service. So unprofessional. My recommendation is advance veterinary clinic on 3300 south and about 1000 east. The vet techs and doctors there are absolutely amazing and I've never been turned away no matter how busy. If you care about your pets steer clear of this place.

My elderly cat had been losing weight, didn't want to eat, and had a sort of occasional hacking…read morecough. She started to have extreme trouble breathing tonight and was in a miserable state, so I drove her over there after midnight. She was at the end stages and I had to make the hard choice to end her suffering as humanely as possible. Staff was absolutely kind and understanding and let me spend time with her before, during, and after the procedure. She died very peacefully. I am so grateful for the professionalism and compassion at the Pet Emergency Room. My heart is broken but at least the suffering is over for my dear kitty who I have loved and cared for since the day she was born.

I recently chose UrgentVet when my Vet couldn't see my dog soon enough for a rapid onset ear…read moreinfection. I chose UrgentVet based on a friend in vetmed recommending the chain itself and reading the reviews. Overall, good experience and fair pricing. They are a "fear free" practice I believe, which is positive, especially when you have a dog who has vet-related ear trauma. It does potentially limit what can be done without the need for sedation. I went in hoping to avoid sedation for an ear exam but knew it was a possibility. They did sedate and we went home once she was walking on her own. Pricing ended up being less than expected - mainly because I was quoted an astronomical price. The staff was up front about cost and gave an estimate for the exam fee and ear cytology - this was right after they told me they would likely sedate. I asked for an estimate on sedation and while I was soaking in that number in they mentioned a few other things that could come up but did not say how much they would cost. This caught up to me once the staff left the room. I love up front pricing but would appreciate estimates including the big ticket items - even if they don't end up happening. Not knowing is half the battle. In the end, they were very generous and removed extra charges associated with sedation that my dog didn't use to the full extent because she was sedated for such a short period. They do exams and care in the back without owner present (maybe you can ask, I didn't) which probably helps the pet. I would have appreciated meeting the vet prior to the vet examining/interacting with my dog, especially since my dog has had a traumatic event with a vet in the past. They were very responsive via email - sent invoice and SOAP notes for insurance along with forwarding to my primary vet. I would go back in a urgent situation. I had never been to an urgent vet before and wasn't sure of their setup. Part of any misunderstanding of care choices/pricing would also be improved by me asking for clarification from the jump.

This isn't a review I really wanted to write about, as it still brings up some heavy emotions. We…read morehad to put one of our cats down a few weeks ago, and we brought her here to Urgent Vet in hopes that maybe they could help, as it was a homeless cat we tried to help. It was a tough decision, but we couldn't afford to get her the care she needed. I appreciate how compassionate and empathetic the staff was in making this difficult decision. They gave us the time we needed with our sweet girl to give her all the love we could before letting her pass over the rainbow bridge. Thank you for all you did to care for her too, Urgent Vet.

When we were visiting over Christmas vacation my senior Yorkie suddenly was experiencing congestive…read moreheart failure. From the moment we walked in I felt comfortable with the wonder staff up front, Brie and Amanda. I was in a panic and they were calm and comforting. My little Yorkie was hospitalized but within 24 hours they had her doing so much better. She was discharged and happy and well. We had a EKG apt with the cardiologist Kya Fedora who was completely wonderful and thorough, I only wish she could continue to be her cardiologist if we didn't live out of state we would continue to see her. I appreciate each and every one of their staff members who worked so hard to get my Lola healthy again! I'll be forever grateful! Thank you

Dr. Degarmo and her tech Jaz was wonderful with my dog when I came in for a cardio appointment…read more Prices were reasonable and they were very lovely. My dog hilo loved them. Thanks!!

Thank you Countryview for treating us so well. My family and I will be eternally grateful for how…read moreyou handled us. After the horrible experience we had at Utah veterinary clinic in American Fork. We went there to euthanize our 12-year-old dog, and had the most horrible experience with Dr. Rivera and his staff, who are trained to be a pill mill, selling supplements and pain medicine to attempt to Generate revenue, even from dogs who are old and ready to be put to sleep. Country View all the way! That said, my family walked into your clinic and had the exact opposite experience. You were warm and friendly and inviting, providing snacks and chocolates for our beloved 12-year-old dog who was clearly on his last legs. The whole euthanizing process was peaceful and sweet. We were able to recover from the debacle at Utah Veterinary clinic. I highly recommend country view clinic, The staff and doctor are absolutely amazing. Thank you thank you thank you!

This place used to be good but now they are completely over priced. They seem to just want your…read moremoney more than anything.

My son's kitten needed daily injections for illness in Salt Lake City. Veterinary Technician…read moreServices was recommended by Advanced Veterinary Care. Dave came to my son's house and he was so awesome with the kitten. The first thing he did was to sit down on the floor near the kitten and ask about him. I think this was the easiest injection for this kitten and we're grateful there's a service like this that can come to your house to administer meds. They also offer a lot of other services in your home such​ as nail trimming, pet sitting, sub-q fluid administration, medication administration, blood glucose monitoring, teeth brushing, bandage changing, syringe feeding assistance, esophageal tube feeding assistance, teeth cleaning and ear cleaning to name a few things. At this time, the web site isn't working 02/02/19.

From the owner: "Veterinary Technician Services is a team of veterinary nurses who offer at home medical care for…read moreUtah pets. VTS offers services ranging from medication administration and nail trims, to blood glucose curves, doppler blood pressure checks, fluid therapy, and much more. The nurses at VTS work under the direct instructions of your veterinarian in order to provide a low stress and high quality care option for your pet. Aside from medical care, VTS also offers pet sitting, dog walking and hiking, as well as transportation to and from veterinary appointments.

The entire critical care team and social services took excellent care of my dog in her emergency…read moreand throughout her entire hospitalization this week. I will forever be grateful to them for giving me more time with my dog. Also always appreciate their specialty departments that have taken great care of my dog over the years (internal medicine, oncology, and dermatology.) Internal medicine especially has really helped improve my dog's quality of life and been incredibly kind and knowledgeable. (All of the front desk staff and everyone in between I dealt with were all kind and wonderful as well.)

I have been using the specialty division of Med Vet -Ophthalmology - for a couple years now. Dr…read moreReisberg is amazing, and her support staff has always been great to work with. I highly recommend Med Vet's Ophthalmology department.

Really appreciate that they have later evening hours for urgent care for our Labradors. Our 1 year…read moreold puppy unfortunately contracted kennel cough. And although I'm familiar with kennel cough and it's not super serious, I did want to make sure our puppy Coal was seen ASAP. MedVet's hours definitely worked with our schedule. I was able to get him seen on the same day. Normally we would go to our regular vet but my work days have been extremely busy and I needed a later evening appointment. Both the Nurse and Vet were extremely caring with Coal. We did have to wait a bit because they were having an emergency but I expect that at an Urgent Care. I felt the care we received was very thorough and appropriate. Charges for the visit and mediations were in line with the care we received. They even sent the medical notes from our urgent care visit to our regular Vet. Hopefully we won't need urgent care too often. But I am very grateful MetVed is here and we will continue to use them in the future. Location is convenient as well.

They are so rude and condescending! Do not take you animal here! They immediately judged me and my…read morepartner when we walked in and then said basically we couldn't afford the 150. Charge just for an exam! So rude!

THE BEST PLACE TO TAKE YOUR PET!!!…read more I just went to a different vet hospital and they sucked so bad it made me want to write a review of how incredible this place is!!! They have the most understand people working there! I felt heard and like they had my best interest in mind! I went at 4 am and was frazzled and scared for my dog and they put me at ease and explained everything to me! I felt in such good hands here! They were so knowledgeable and I seriously cannot praise them enough! And after they suggested I get pet insurance and multiple nurses told me about their favorite ones and went through options. Completely outside what they are required to do! They're just so helpful and nice! It wasn't trying to sell me on anything or because the hospital is partnered with anyone. It was about the options I have available and what would work best for me and my puppy! Seriously the most kind and loving staff ever!!! I will recommend them until the day I die! I'm in pleasant grove so I tried to go to one closer to my house and it was the complete opposite experience and had me in tears! I wish I had made the drive to go back to mountain west!!!! If you're looking at reviews because you're on the fence, just go! You're not going to find better!!!

walk in with your wallet ready because that's all they care about. They didn't offer me a payment…read moreplan but when I got room to pick my dog up, there was a card that offered payment plans that could've saved his life, but they didn't tell me about that because all they cared about was getting money, lots of money. I'm on a fixed income, Social Security and they kept wanting my whole paycheck for a month. I got my little baby away from them. But he passed away in my arms on the way to my veterinarian. There are other emergency I would use them stay away from West emergency veterinarians.

went in about 5:45 am because we woke up to our fur baby covered in massive hives and welts to the…read morepoint one of her eyes was swelling shut. they immediately got us back and got our baby medicated and taken care of and we were home by 7:15. she has done a complete 360 in the few hours since we left and she looks soooo much better. her regular happy self. i am so thankful to you guys for being open and so kind and caring. could not recommend enough and the peace of mind i have knowing if there is another emergency i can go straight here is priceless. thank you guys again.

Yesterday, I brought my dog in for an emergency visit. After a holiday with a pet sitter he was…read morehaving symptoms of canine cold/flu. I called the VCA at 9:30am and he was seen at 10:30am! The place was clean, well lite, calming, and pleasant. There were no other dogs/cats lingering in the waiting area so I didn't have to worry about my dog making a ruckus. Amazing! He's got a sinus cold but thanks to Dr.Thomas he's doing well. They gave me a introductory discount for a first time visit and I saved 50%. This is my fur babies' new primary doc. Thanks to VCA Cottonwood for being so professional and supportive to my doggy.