West Midlands Trains are the Train operator which replaced London Midland in December 2017 and are continued to operate the route until 2026. Most of the trains remain the same from London Midland, perhaps with a splash of paint and even the trains are still sometimes stated as London Midland as it shares the same abbreviation as its predecessor (LM).
West Midlands is the brand name, however, some trains are styled as London Northwestern Railway depending on the route, London Northwestern Railway is mainly used for services around and into London.
West Midlands provides multiple services such as Birmingham to Liverpool, London to Birmingham, London to Crewe and London to Tring, calling at stations such as Wembley Central, Watford, Stoke, Birmingham International, Wolverhampton and others depending on the route.
It is worth noting however if you travel with West Midlands from London Euston to Wembley Central, despite both stations having wheelchair access this route does not as it arrives in on a platform which lacks access, so this route wouldn't be appropriate.
The trains seem nice enough for shorter term travel, obviously they don't seem as nice as other providers I've used such as CrossCountry and Virgin Trains and even the new TransPennine Express trains which are slowly being introduced, but they are still OK.
I've had a mix of journeys running on time and late with this operator, I must say the delay repay scheme with West Midlands is one of the longer, more frustrating and difficult processes I've used when trying to claim for a delay, having previously claimed with Virgin Trains and TransPennine, this is sadly the worst.
Satisfactory train provider - although could provide more information to customers in event of delay, accessibility which may vary depending on route chosen and customer service on board. - Two stars. read more