London Midland is the franchise which is there mainly to serve the West Midlands but it also serves the North West, East Midlands and London.
Some major destinations on their routes include:
Birmingham
London Euston
Liverpool
Milton Keynes
Wembley
Watford Junction
I used London Midland for the second leg of my journey which started off at Manchester, from Milton Keynes to Wembley Central. As i recall the train should have taken around 36 minutes but everything seemed to go wrong quite quickly.
With it being a match-day at Wembley, the train was really busy and it was hard to get a seat. Remembering, of course, London Midland doesn't have train reservations which is frustrating as most other major train operators do such as Virgin Trains who helped me on my first leg of my journey from Manchester into Milton Keynes Central.
When I got on the train, I spoken to the conductor who seemed really friendly and he talked me through the possibilities. He told me the platform I was arriving in at Wembley did have wheelchair access but said he could sort a taxi out from the previous station, Harrow as I was previously promised this and there would be staff waiting for me, however there wasn't and as he told me I carried on to Wembley.
A few minutes later I found out the horrible news "We will not be stopping at Wembley Central and the next stop is London Euston", this enfuriated me for 2 reasons
1. I could have stayed on my Virgin Train and got into London much quicker, as I had to wait 20 minutes transfer for this train and it would have been quicker in train time too as it had no stops after Milton Keynes and I was in First Class for that stage of the journey.
2. The Conductor had assured me and spoken to me they would stop here.
I was then told I'd have to get another train with another operator from London Euston, which overall ended up delaying my arrival at Wembley by 56 minutes, which having set off really early in the morning was the last thing I wanted.
Due to the poor service provided and how I was lied to and delayed by a significant amount and the fact the trains do seem to be slightly uncomfortable backed up by the lack of seat reservations, I feel London Midland deserves a single one star and they really do need to work on their customer experience rather than take it for granted as a good number of their routes such as Milton Keynes to Wembley, they are the only ones who operate this without getting onto another train such as Milton Keynes to London Euston and then back to Wembley. read more