I recently visited here for a hen do, and was very very excited as the Marriott is synonymous with luxury.
The reception area looked great and there were refreshing welcome drinks we could help ourselves to while we waited, I had parked in their car park and was given a token so that there would be no charge for the use of that facility. The staff were very polite and friendly so I had high hopes for the rest of the day.
However when we went downstairs to the heath suite, I was left somewhat disappointed. The changing room area was quite small with only a few lockers, as there were other guests using the spa we didn't even get a locker each to ourselves, so 5 of us just had to squeeze our things into 3 lockers! I had ironed my dress for the evening event beforehand however that got creased as there were so many bags in the locker that it was not able to hang properly.
It stated on the wall as you walked in that there was a sauna, steam room, Jacuzzi and pool, however there was no sauna. The facilities that were there were great, but I had been hoping to paint my nails and dry them off in the sauna, so I was disappointed.
The sun loungers had all been taken up by other guests so we had to leave our towels on the chairs by the tables. There was quite a mess of coffee cups, tissues and things on the table when we arrived, and it was still there when we left 4 hours later.
I had booked a pedicure as my treatment, my friends had booked massages and facials. The pedicure was good, but normally they file the dead skin off your feet as well as doing your nails and you get a little bit of a foot massage which they didn't do here. From what my friends told me, the massage was good but it depended on which therapist you had, as each did slightly different things. The lady who had the facial was happy with that as they use decleor products.
There are only 2 showers and 2 closed changing rooms, so it was quite a long wait before I could get ready. The showers were also filthy! There were empty bottles, hair and scum on the floor of both showers and we had noticed that when we arrived, but assumed it would be cleaned by the time we showered...it wasn't!
All in all I would say it was a disappointment for all of us, as we had expected far better! read more