Jewelry by Geno has been our family jeweler for over 11 years, and for good reasons! They take…read morepride in the products they sell and guarantee their work! The customer service and craftsmanship of the jewelers at this store is outstanding. If you are interested in designing a piece of jewelry, bring in your ideas. They enjoy working with clients. If you need to make a purchase for that special persons in your life, or need a piece repaired, this is the place for you! The staff is a wealth of knowledge if your interested in selecting diamonds and stones to help you design the piece of your dreams. They are patient and will take the necessary time to educate you about the stones, settings and designs that will fit your needs, wants and desires. Be sure to ask for Jane at the counter. She is simple lovely inside and out. She will listen to your requests and work with your budget to find you the perfect gift! There is absolutely no pushy sales associates here. It's such a comforting experience without the intimating experience that you might feel at other jewelry stores. Chris, who is one of the jewelers, he will help you design a setting that will compliment your stone. He loves to educate customers on the importance of structure of a setting. Stop in today, and take a look around. You will feel like part of the family before you leave this beautiful establishment.

this man is amazing very professional knowlefgsble and caring will not take u for granted or take…read moreadvantage of u. hard to get a hold of but once u do it's worth the wait !

I went to to The Showroom to sell some jewelry. I was treated warmly and with respect. Rick…read moreexplained everything to me and was quite patient. I recommend this store highly.

they don't honor what they preach. or their TV advertising. bought a diamond necklace 7 years ago…read morefor 1131.00.returned last year to sell or trade guy said it was only worth $100.00. i even had the receipt from when they sold it to me. i will not go to this place again. I'll go to a higher end jewelry shop who keeps the promises they advertise.

I wasn't here at all in 2020. But now I've been in twice. They continue to have fantastic options…read moreand know a lot about current jewelry trends and past jewelry. They do make jewelry as well, so bring that older piece in and have it remade into something you want to wear today. Still family owned and operated. Update 90 2021

They did a free estimate to constructor ring for me from scratch as well as pick stones for me for…read morethe ring. Excellent service.

My husband has taken his watches here for years. Battery $3. Replaced while you wait and watch…read morecleaned. Fast friendly service at a terrific price. Next time I'm looking for jewelry, I'll try here first- they have some very nice pieces!

Great people to deal with. Always welcoming and pleasant. Very knowledgeable. Great prices. Super…read morefast service. Have been coming here for years and will continue to do so. My whole family comes here.

They had my watch for 2 years (not an exaggeration). I had to call ever few weeks and got excuses…read morewhy it wasn't done each time. It became so frustrating I started recording the phone calls for legal action. If your watch is worth more than $30 do not take it here. After 2 years i finally got the watch back and they broke the second hand and replacement it with one from another brand....watch is now not original and not worth the fight (or another 2 year delay) with the owner to get corrected. Beware.

Very nice man Nice to talk to. He fix my watch with a broken circuit usually that means a broken…read morewatch but he fixed it in a week with the price not been that bad and it was worth it

they advertise for weeks and I get all excited because they're coming to this area and I can take…read morein all my coin most of it. I work I work long shifts. I went in there this morning when they I got there 10 minutes after they opened 20 minutes. I'm sorry after they open and then there was one person working a ton of people I had to be to work. I couldn't wait hours. I think if they advertise and they wanna do the roadshows they need to have more than one person doing it. They need to accommodate for the so that was poor business on their part. I am very displeased.

They're okay if you don't mind the extremely rude attitude from the worker there or sitting there…read moreall day. Or getting underpaid for your items, but besides that, it's great place to go.

I don't usually post negative reviews, but I'm so frustrated with this place, I feel it's important…read moreto share my experience. Two years ago I was given a family heirloom granddaughter clock. It wasnt working, so I began my search for a clock repair service with a good reputation. I read the reviews for About Time, took a leap of faith and scheduled a home service call. The repairman came to the house, took the face off the clock and looked over the guts. He said It was quite old and he needed to take the guts to the shop for repair. A few weeks later he came back with the repaired part and put the clock back together. He wound it for me, made sure it was working and went on his way with my $200 payment. Two weeks later the clock stopped and couldn't be wound. So, I called the shop and scheduled another service call. The repairman came back, took apart the clock and took the guts with him for a second time. That was TWO YEARS AGO! Since then I have been in contact with the owner of the shop every couple of months to check on the progress of my repair. Mind you, he has never once called me to give me an update. Each time I call I am told he is working on it. He has told me he has rebuilt the part twice, but that didnt work. He has told me he sent it to Germany for repair, but no luck. A few months ago he said he sent it to California for repair, but that didn't work either. It seems my clock can't be fixed, which is truly heartbreaking. My great grandfather built that clock and it's been passed down from generation to generation. My complaint is this, if he couldn't fix it, why not tell me so I could try another place? Why make me wait two years for my beloved clock that I am obviously never going to have working again? Why not return the part, give me a least some of my money back, and an apology for poor customer service? The owner may be very good at what he does, but my experience has been anything but positive. I really wish I had chosen someone else to trust with my clock repair.

I've brought in a couple clocks to be repaired here in 2012. They were late 19th century and both…read morewere fixed quickly. I brought in a third clock and it stayed there for THREE YEARS. No updates, same story every time I would call. I eventually gave up and picked it up thankfully I didn't give them any money.

In July 2017 I purchased a watch in your store. I had my current watch and…read moretold the ladies that the gold was chipping off (a 2 tone watch) They volunteered to send it to your facility in California for possible repair. The watch was shipped to me on Aug 18th..so I have not received it yet so am assuming something was done to it. My review is to tell you what great employees these 2 ladies are...they were helpful, cheerful and are wonderful representatives of your store. Unfortunately I do not remember their names or the exact date in July. Hope you know who they are and will pass on my comments and my thanks. If only all retail stores were such a pleasure to visit. Joanne Helenbrook Fernandina Beach Florida

I love Brighton Stores. I was so disappointed when they left Niagara Falls, New York . I had…read morepurchased purses and jewelry for myself and for gifts. When we were on vacation, I happened upon a Brighton store in another state and purchased several items to bring back with me. When I went on-line and saw that they had a store at the Walden Galleria, I was over-joyed. Can't wait to get there to do my Christmas shopping. Woo-hoo !!!

Needed a few strands of pearl repaired. The price was good and the customer service provided was…read moregreat. Picked up one item and now just waiting for the other 3 items to get done but I'm in no hurry.

Great friendly service and extremely fast return of my ring! Recently went here to get my…read moreengagement ring sized down and they did a perfect job in less than an hour from when it was dropped off! Very appreciative of Ken and the jeweler team for the wonderful and speedy service! I'll never go anywhere else!