A family member went in with tooth pain and had full X-rays done, but Dr. Marfo still seemed unsure…read morewhat was causing the problem. At first, he said he was 90% sure it was tooth #30. Then, during the same visit, he changed direction and said it might be another tooth. The diagnosis felt all over the place. He recommended pulling tooth #30, and if that did not solve the pain, possibly pulling another tooth next. That is extremely concerning when tooth removal is permanent. Thankfully, we got a second opinion. The new dentist and even his assistant immediately identified the real issue on the X-ray at the root area of the painful tooth. A root canal was needed, with no extractions required. If we had trusted Dr. Marfo's recommendation, my family member could have had teeth pulled unnecessarily, followed by bone grafts, post work, cost, and pain/suffering while the actual problem was left untreated. Based on this experience, I have no confidence in his judgment or treatment planning.

This office has very shady practices. They do not inform you the cost at the time of your visit…read more I went to get a picture of my tooth, which took about 10 minutes. I came back out to the front to schedule my next appointment. They informed me that my insurance was maxed. She advised me if I wanted to wait a few months until my insurance is renewed. I opted to do so because I couldn't afford to pay out of pocket. 2 weeks later, I received a bill in the mail for my visit. For some reason, they did not inform me in person that there would be a cost on top of my insurance. I called the billing department and asked why I wasn't I informed in person that there was going to be a cost? I would have refused service and waited if I had known. She immediately took off $100 off the bill. I told her it was still too much. She kept stating that they don't have to tell us the cost, that it was my responsibility to know my insurance and I need cover the cost. Her name was Marcia, a financial consultant. I asked for a manager, she stated she was the manager. I told her it was unlawful for them to not inform me of the cost. Washington state has a No Suprise Act, which requires a medical facility to give a "Good Faith Estimate" at the time of treatment. As soon as I brought up the law, she says "whatever, we'll just write it off" and hung up the phone. She was very rude and shows zero empathy to patients. They use greedy and shady tactics to make as much money as possible. They do not care for their patients

Poor Communication and Scheduling: I was referred by my…read moredentist in July for a tooth likely needing a root canal. At my first visit (July 1), the endodontist performed a cold test and told me to let it settle down and return in a few months. When I returned months later, he took another X-ray, performed another cold test, and confirmed I needed a root canal. However, the earliest available appointment was several weeks out. During this entire time, my tooth pain continued and worsened. One week before my scheduled procedure, the receptionist called to cancel my appointment, stating another patient had an "emergency" and needed my time slot. If this were truly an urgent emergency, the patient would have been seen immediately - not scheduled a week out by taking my already-booked appointment. The receptionist did call back offering a slightly earlier appointment, but gave me only 27 minutes to respond via text or the slot would be given away. I was unable to drop everything and respond within such an unreasonable timeframe. After months of waiting while in pain, having my treatment cancelled last-minute for a non-emergency, then being given an ultimatum with a 27-minute deadline, showed poor practice management and disregard for existing patients. I chose to find another endodontist who would respect both my patient needs and time.

Had a root canal with a minor complication. They were responsive and worked with me to resolve the…read moreissue. Excellent care. Recommended!

This practice is so darned good…read more I literally wish I had more opportunity to recommend them to people. They treat their patients like absolute gold, are compassionate, professional, and technically excellent. Office staff is unfailingly friendly, responsive and helpful. They should give classes on how to run a practice and hire good people.

Dr. West and his team are phenomenal. I especially had a wonderful experience with Ericka who…read moreshowed great attention to detail and kindness during my visits to have a root canal (from a different endodontist in a previous state I lived in) re-done. Ericka performed the majority of my initial appointment to prepare for my root canal, and it went by quickly and efficiently. She's a pleasure to talk to and she clearly explained my case and alongside Dr. West, explained the plan for the root canal My root canal performed by Dr. West was ENTIRELY pain free. I was very comfortable during the whole procedure and could tell that he was being very thorough. It is evident that he takes tremendous pride in his work, and he has a beautiful office and practice to show for it. It's definitely no accident that his team is comprised of the kind, communicative people I had the pleasure of interacting with; dental work/root canals can be stressful, but I never once felt stressed in his team's care. The billing department was simple to work with and handled my insurance seamlessly. Rio called me to assure all my information was correct and to had a quote of my bill in time for me to review before my appointment. She had clear numbers outlined for me and helped me devise a simple payment plan for my treatment. From walking in to leaving, my appointments here have been so smooth and professional. I was originally referred from my dentist at Stadium Dental and am so happy that I scheduled with Dr. West!

Endodontist needed?? No matter who your dentist suggests, call Dr Wittmer and see if your insurance…read moreis covered like mine did with Medicare through United Healthcare. I am so glad Lakewood Endodontics is on the provider list. Couple years ago I had to have a root canal. Now this year I needed another! My Medicare insurance covered both. Your TOOTH HURTS or you would not be searching I bet for an endodontist. That means you want an appointment NOW so to speak. Cool thing this office does is even though they set a date for me I asked to be called if any cancellations or reschedules: they called the next day and I gladly went in a day after first calling. That service is great unlike other medical providers who require you to call in , be on hold, then on hold to see if any openings, and then answering yes or no! Dr Sean Wittner whole office is ten! Upon his inspection, a root canal was needed. Upon the call back I proceeded to be seen even faster! through Endodontist Lakewoods Sean Wittner set an appointment for follow up portion of the root canal too to accomplish in two visits but the first one stopping the pain. Each of my visits, 100% that is, either several minutes before my scheduled time or within 2 minutes I was led back to a room and services commenced immediately (I.e. not waiting for another time period but rather services right away each time). His staff appears as though they love working there and genuinely happy and I told Dr Wittmer that directly as it's so true: it puts a patient in a great mood seeing that. Dr Wittmer explains exactly what he is going to do and shows the visual screen to explain. His quiet voice but stated communications with his assistant Misty in the room also helps reduce any stress too as well as listening to my questions. The rooms look professional also with two toned color schemes and crowns atop doors and windows gives a relaxed professional feeling once you enter the building ( instead of one drab color and blank walls). I hope to use this office the rest of my life if I ever need another root canal as he has performed those twice now perfectly without ever having to correct anything. Give yourself a chance to receive great services too by giving him a call. Address is 10904 Gravelly Lk. Dr Sw, Lakewood Wa 98499 Ph 253 589-3636. ( or go elsewhere and risk a place sitting and waiting, then into a room for sitting again, and wonder who is treating you that day). Hope I helped your desire to give Dr Wittmer a chance to impress you too! Every other office should see how friendly yet efficient this office is. It's worth driving many miles as a sore tooth needing a root canal is bad enough, so offset that with caring professional friendly endodontist.

I was recently referred to Lakewood Endodontics by my dentist, Dr Chad Parker, who is also in…read moreLakewood. I needed a root canal done on a "dead" tooth, & unfortunately my general dentist wasn't able to perform the procedure, as it was a fairly complicated r.c. & my dentist doesn't have the same specialized tools/instruments as an Endodontist has. Dr Sean Wittmer is the Owner of Lakewood Endodontics, & he was able to successfully perform an intricate & lengthy r.c. procedure on me, & save my tooth - hooray! Having r.canals done is no picnic, but Dr Wittmer was gentle & very thorough, & he obviously knows his stuff - almost all my tooth sensitivity & pain & discomfort has disappeared, since I had the r.c. procedure done by Dr Wittmer in early January 2020. I wouldn't hesitate to recommend Dr Wittmer to perform your root canals - he is a consummate professional!

Extremely unhappy with the customer service and care of the team…read more I had first gone into the Seattle location about 2 or 3 years ago for a consultation and when I finally decided to commit years later. They had my social security number still. So just be forewarned that even if you go in for a consultation they will hold your private information to years to come. Also, during my treatment I received an email that their system had been hacked and my information had been stolen. So be aware. I have only met with the orthodontist once--at my initial consultation. I did not see him at the time I received my aligners or during my mid-treatment appointment, and all of my follow-up visits have only been with dental assistants. One of the main issues I had with my teeth I brought up during my initial consultation to the ortho, I even brought it up again to the dental assistant during my half way point when she showed me what the final results would look like and I told her I don't think my problem will be fixed. I have finished my treatment and have been emailing their office to try and get in and meet with someone about my teeth because I would like to have my issues addressed not with another dental assistant who is going to ignore me but with an orthodontist to review my progress, discuss my concerns in detail, and ensure that my results are what I asked for. Over a week later I have still not heard anything. Not to mention I already paid for my retainers that I still have not received because they haven't contacted me to come finish up the last of my treatment

I absolutely love my new dental office. Located in University Place off 27th and Bridgeport. As a…read morenew patient I was able to make my appointment online which was great and saved time having to play phone tag. I went to High School with one of the Dentist but didn't get to see him on my initial visit as he was at their Seattle location. But seriously from the front desk staff to the hygienists and then Dr. Sullivan. I had the best care. The chairs massage you...which was unexpected...flat screens on the ceiling so you can see what they see. Everyone was so thorough in explaining what they were doing, care tips and treatment plans. They made sure to explain what my insurance covered what treatment should be done now and what could wait until the new benefit year. I was even given a Sonicare toothbrush for being a new patient. Best dental care I've ever had!!

After our regular dentist was unable to complete a tooth extraction so she referred us to…read moreEvergreen. I called after office hours and left a message that we were hoping to get in the next day. In my voicemail I mentioned my dental insurance provider At 7 am the next day we got a text message that they were open and had same day appointments available and to call when we were up and ready to chat. When I called to confirm the appointment they already had looked into our insurance and we were in network! They just made it so easy and stress free Everyone from reception, billing, the dental assistant to the dentist were incredibly kind and most importantly really knowledgable and able to help us/guide us no matter the question My husband was in and out so much more quickly than we expected and they really helped with a personalized pain management plan Highly recommend if you ever need oral surgery

Before choosing this office, I wish someone had shared an experience like mine…read more I was referred here as an in-network patient, but my consultation felt rushed from start to finish. The office collected my insurance information three different times, yet I barely had time to read the paperwork before being asked if I had questions. The doctor spent only a couple of minutes with me, confirmed I had mandibular tori, and left without a thorough oral exam or explaining the procedure in detail. The biggest concern was the insurance estimate. I was quoted nearly $2,800 upfront. When I questioned it because UnitedHealthcare had told me my in-network benefits were much better, my concerns were brushed aside. After calling UnitedHealthcare myself, I learned the estimate didn't match my plan's contracted allowable amounts. The office said they would investigate and call me back. Four weeks later, I still haven't received that call. I sought a second opinion with an out-of-network oral surgeon, and the experience was completely different. They reviewed my insurance thoroughly, provided procedure codes beforehand, took additional X-rays, performed a complete oral exam, explained the surgery step by step, answered all of my questions, and submitted a preauthorization before scheduling anything. The difference in communication, transparency, and patient care was remarkable. I ultimately chose another surgeon because I never felt confident I was receiving accurate information about my treatment or financial responsibility.

I met Dr. Heydari a couple of years ago when I needed some dental work, and I was honestly very…read morenervous. He took the time to calm my nerves and made me feel so much more comfortable. He is an amazing dentist who truly cares about his patients. I highly recommend Dr. Heydari to anyone looking for a kind, compassionate, and excellent dentist! Lois Motzer

My whole family has been going to 12th Dentistry since moving to Puyallup 10 years ago- over the…read moreyears has changed names and doctor but Dr Heydari who is the current owner is amazing!! I have had a lot of issues lately with fractures and his team gets me in as soon as possible and he fixes me right up! Without any pain and a lot of compassion and consideration. Having me be able to leave with a big smile and not feeling self conscious. Everyone on his team from the front desk to all the hygienist is the back are so friendly and personal-able and amazing at their jobs. If you or your family are in the Puyallup/ South hill area I would highly recommend going there whether for an issue or just routine cleanings you could not be in better hands!!

My dentist referred me to be seen here for a root canal. I had a root canal Friday- which was…read morealready a stressful experience for me but the directions for the sedation were not clear and I took my sedation meds at the wrong time apparently. We made it through the root canal and I went home and slept. When I woke and my numbing had wore off, I was having intense pain still with cold that was lingering. I called the after hours line and the man I spoke with made me feel like it was no big deal. I asked if a root may have been missed, he said that's not possible(which I found to be a weird answer). He said I need to give it time and they would get back to me next week. He didn't specify a time, made no priority to get me scheduled. I asked if it would be Monday, he said he thinks the dentist who worked on me was not in till Tuesday. He told me that narcotic pain meds would not help my pain at all, only ibeprofen would. I was already taking max amount ibuprofen and Tylenol and still in so much pain. I insisted on stronger meds which he eventually agreed to. They do in fact help significantly. It's now Monday and I've been in pain all weekend and barely was able to sleep last night. I am supposed to wait till tomorrow I guess to hopefully hear from someone? I'm a mother and I work and this pain in my tooth has been going on for a couple weeks now and I'm just feeling so wore out from the care and the run around I feel like I'm getting. I have had other root canals and never had pain after. I called to get into the endodontist I went to for my last one because it was a much better experience overall. I'm giving two starts because the endodontist who worked on me was nice in person.

Beyond exceptional customer service. Made an appointment thinking I needed a root canal because an…read moreendodontist from another office told me I did. Much to my surprise, Dr. Tina Olsson told me it was only a broken filling that could be repaired. She even referred me to another awesome doctor that was able to fix my tooth. Even though I didn't have any dental work done here, I was very satisfied with my visit.