Called numerous times to get info put on hold for over 30 mins each time. Just received a refund…read morefor work done on my wife, over 2 years ago, my wife passed away last year and they say they can't refund me, even though I paid the bill. Typical thieves get your money then refuse to give it back, my personal opinion, they should be shut down, no customer service at all, wish I could sue them!

Friendly and clean office! I will return for more care soon. Dr Coke is great and gentle.read more

This was my first visit with this office & I have to say I finally found my forever dentist! From…read morethe friendly, helpful office staff to the great care I received during my exam, my experience was excellent. If you find yourself in need of a new dentist, I highly recommend this dental office!

Unprofessional threaded a camera through my missing tooth . Embarrassed laughter at my teeth and…read moremocked me .

Let's be honest. The dentist is not a fun place to go. I have been coming here for a few years now…read moreand have always felt very welcomed and important when I was there. One time I was having some jaw pain and had a cleaning scheduled. The staff was very nice, and spent way longer than a cleaning should take to let me rest because I was in pain. The front staff greets you as soon as you walk in, and could not be more friendly and professional. I believe the managers name is Kaila, and she was a delight to work with.

I have been coming to Dr Smith for my dental care for over the last…read more 10 years and have always received the best care from him and his team... he is a "Top Doc", his hygienists , and all his reception and administrative people are well trained and friendly.

Everyone in this office is so nice! I've had a really bad fear of the dentist since I was a kid and…read morehad a bad experience with my orthodontist. My first two times in dealing with a root canal I used nitrous, but I won't be needing it anymore. They make you feel so at ease and Dr Joe is great. He keeps in good communication with you letting you know what he's doing while working on you. He also called both times himself after my appt's to make sure I was doing OK. That to me goes a long way!

Dr. Joe Schneider and his staff are simply amazing. They are honest, flexible and always seem to…read morebe in great moods when we have our appointments! (Very friendly!) This yelp review is long overdue and I will continue to utilize SHFD as long as Dr. Joe is in practice. Great service!

We love this place. The staff is incredibly accommodating for our big family! Scheduling is a…read morebreeze and the staff are skilled and gentle. Dr Madsen is awesome -- he always takes the time to explain what's going on and what our options are.

Awesome place for dental work. I've never been a fan of going to a dentist but since I've started…read moregoing here. I never worry. Very professional and gentle and also very friendly staff. If you need dental care, you can't go wrong coming here.

Amazing professionalism from the entire staff(these ladies are amazing!!!!!!!) They make you feel…read morevery comfortable and welcomed. Best dental experience ever! I don't have insurance and was very satisfied how fair priced they are. Dr. Ngo is super down to earth, informative, super nice, & very considerate to the patients comfort. So pleased I finally found my dentist!

I honestly hope I never have to find another dentist. I've been a patient of Dr. Ngo's ever since…read morehe began his practice on South Hill, and can't come up with a single complaint. He is friendly, professional, and really knows his stuff. His staff has been cleaning my teeth for years and while this isn't something I think you could ever really actually "enjoy," I think they make it as pleasant as possible, and they always do a great job. I'm 59 and my teeth are as healthy as can be now.

It had been a while since I had been to the dentist and I had forgotten what an incredible office…read morethis is! They are professional, personable, and incredibly conscientious. I can get uptight about going to the dentist and Joey put me totally at ease. Everything about this office is outstanding.

They ruined my daughter's teeth - she begged for help with pain for MONTHS, and they always sent…read moreher away, claiming she's fine. By the time they paid attention, she had a huge abscess in her sinuses, and will probably need surgery. When asked what they're going to do about her, they said "pray"

I was in the market to look for a new dentist and came upon Ascend Dental in Puyallup. They were…read moreamazing from the beginning to the end. Staff were great, inviting and welcoming. My RDH was Stacey and she was very thorough and gentle. I have severe anxiety and she made my visit very smooth and calming to where I am able to attend my appointments alone. They are very informative with your treatment plans and prices. I definitely recommend!

My family and I came to Ascend Dental for the first time after looking for a new dentist, and the…read moredecision was absolutely the right one! The way I was greeted by, Emily upon arrival, she was so professional and so kind! Tori our hygienist and Dr. Jenkins were amazing and explained everything to us before and during our procedure. The experience I had there was very professional and equally treated like family. My family and I will absolutely be back! Thank you, Dr. Jenkins, Dr. Zander, and the entire staff!

Earlier last year, I visited this dental office after moving to the area, seeking treatment for…read morepain in one of my molars. With fillings in most of my molars, I expected that I'd eventually need root canals on those teeth. After an initial assessment, the dentist informed me that multiple fillings needed to be redone. I asked about the cost out of pocket, and was told it would be $0. Based on their recommendations, I decided to proceed with the treatments, including addressing the painful tooth. The dentist warned me that the painful tooth might need a root canal, but they wouldn't know for sure until they began the procedure. I expressed my preference to go ahead with a root canal, so I wouldn't have to come back, especially since they couldn't guarantee that replacing the filling would resolve the pain. They scheduled my appointment, though the front desk tried to push it two weeks out. After reminding them that the dentist considered the situation urgent, they suddenly had an earlier opening just a few days later. On the day of the procedure, I reiterated that I wanted to move forward with a root canal. Halfway through, they informed me that the dentist working on my teeth didn't actually perform root canals and that they could only do a filling. I was shocked. After the procedure, my pain persisted, and I was told I'd need to return for a root canal. At this point, I was told that I'd hit my insurance coverage limit, meaning I'd need to pay the remainder out of pocket. They insisted I pay everything upfront, but I refused and asked them to run it through insurance first and bill me for the balance. I also made it clear that I didn't believe I should be charged for the initial filling, given that it was ultimately replaced with a root canal. They refused to waive that charge. They told me they would prescribe something for the pain until I could be seen for the root canal. I informed them that I had just finished 4 weeks of antibiotics for another issue and they made the decision that another antibiotic would not fix the issue, so they would prescribe me something else for the pain. When I went to pickup the rx, it was an antibiotic, which I did not want. I ended up canceling the rx and just working through the pain for the next few days (I'm allergic to NSAIDs so there wasn't much I could do). After finally having the root canal, my pain didn't subside after a few days. They had me come back to their office just to refer me to urgent care, where they assured me that I just needed to wait a few weeks for my gums to heal from all the dental work. So, I ended up at urgent care because the dental office seemed uncertain, adding additional hundreds of dollars to my medical bills. Months later, I still hadn't received a bill or any follow-up, but then I found out they had sent me to collections. To make matters worse, my tooth still bothers me. I would strongly advise against going to this office. The staff is unprofessional, the communication is poor, and most importantly, they seem completely incompetent.

I would stay far away from this place. Friendly front end worker named April. Good hygienist but…read morethat is where it ends for this place. My wife had 2 procedures done a month or so apart. Was told 1st one would be covered under insurance and I would pay out of pocket for 2nd. I paid for the 2nd procedure 1/2 up front balance after procedure. 2 years later they state insurance is denying 1st and I owe $400us dollars. Pretty unbelievable and was told I need to work it out with the insurance. Isn't that what a pre authorization is for? My last procedure the male dentist took a personal call and was on his Bluetooth my whole procedure and rushed the whole thing. My filling felt unnatural and uncomfortable but after he was so unprofessional during the procedure I felt it was unacceptable and unprofessional taking a personal call that I would never go back. They are now sending collection notices and threats. This is completely wrong and I gave them the opportunity to make it right and the refused. I feel like they are scamming the insurance or me or both. They should be investigated. After doing thorough research of the bills/insurance statements reason for insurance denial was due to LATE SUBMISSION. Which is 100% this clinics fault! The claim was sent MONTHS after the procedure was performed! SHAME ON YOU!