I've had to make two appointments with this office, and both experiences were frustrating. The…read morefirst time, no one told me the appointment was virtual -- something I can't do due to a hearing issue. The second time, I was late (my fault), but in both cases, trying to reschedule was met with indifference. The front desk staff seemed uninterested and unhelpful, as if they didn't care whether I was a patient or not. On top of that, a couple of years ago I needed the frames on my glasses replaced, and it took three months to get them back. I called multiple times, was told someone would follow up, and no one ever did. Eventually, they blamed their third-party vendor, but they didn't seem concerned about the delay or the lack of communication -- just business as usual. In my opinion, if that's the level of service they accept, maybe they need to reconsider who they're doing business with. I've liked the doctors I've seen here, but the customer service and follow-through from the rest of the team leave a lot to be desired.

Experience was 5 stars from beginning to end. Greeted as soon as I walked In. Receptionist was…read morefriendly, thorough and fast. Shay took me back to get my screenings within 10 minutes of arrival and provided great customer service throughout. Doctor Leary listened to all of my concerns, addressed each one with me, and gave a comprehensive exam. Eyewear selection and purchase was a breeze and my tech made sure to explain the various options and pricing with me. Would wholeheartedly recommend.

I've had glasses for 18 years. I have tried so many places and done this and that.... This place is…read moreAMAZING. All the people there were so nice to me. Lakesha story is An amazing woman and helped me out so much. Good prices, so far haven't received my glasses as she is personally finding me a regular pair and sunglasses because they didn't have anything available. I'm telling you, this place is AMAZING!! She updated me on how my eyes work and what is wrong, explained everything I need to know. I will no longer be on the hunt for another eye place. This will be my #1 spot to go to and I will pray I get Lakesha EVERY TIME!!!! 1,000,000/10.

I am so disappointed in this business. I have been going to Dr. Walker for several years. I am a…read moregood paying customer. I was scheduled for a follow up appointment to check on the pressure of my eyes. I got the text to remind me and ask me if I was coming to the appointment. I confirmed and thought everything was good to go. Two days before my appointment I get a text saying that they need to talk to me about my insurance. I tried calling Thursday, but they did not answer the phone. I called again Friday morning. My appointment was in the afternoon on Friday. The receptionist informs me that I need a referral from Tricare. Are you kidding me? If they would have told me that six months ago when the appointment was made, I would have been asking my PCM to get it done. There is no way that I can get a referral in three days time let alone in a day. The receptionist informs me that the procedure will cost between $50-$100 out of pocket. Really?!!! What am I suppose to do? She says that there will be a $40 no show fee. I ask to speak to the office manager, but she is not there. I don't go to the appointment. The receptionist said that the office manager would call me on Monday. I never got a call. I received the $40 bill in the mail. I called Double Vision yesterday which has been a month since the missed appointment and left a message asking for the office manager to call me about this matter. I called again today and when I was asked what was the nature of my call I asked to speak to the office manager yet again about this bill. I was informed that she was out to lunch. They have no problems taking my money, but to talk to me and give me customer care all they want to do is put me off. I have no confidence that they will help to resolve such a simple issue. I would not recommend this business to anyone.

First Time Customer. Didn't have an Appointment, was in a jam, had ran out of contacts. They worked…read moreme in when every other shop was a week out. The Facility is Very Clean & Neat with Lots of High Tech State of the Art Diagnostic Equipment. The Exam is VERY thorough with every detail explained. I now can Now see Better than I have in years. Special Thanks to Dr. Rossello & Staff

For me, it was extremely poor customer service. Unfortunately, I came across a very rude staff…read moremember.

My wife does not have optical insurance and was a little pensive as to the cost (as here lens are…read morenot simple off the shelf single lens) however at Eye Wear Unlimited the cost of the exam, her normally expensive lens and frame was very much less than she expected. The receptionist and other staff as well as the ophthalmologist were excellent. For the exam we were in and out within 30 mins of the appointment time. Her new glasses were ready within 7 days (this was even over the Thanksgiving holiday). Great service and very reasonable cost. Don't be off put by the exterior

This place is rather small, but well-organized. The employees are very professional and easy-going…read more They do a great job of greeting the customers who step in and have them fill in the necessary information. It is advisable to have an appointment before going in. You can just call or walk in and make an appointment. The old lady with whom I made my appointment was very polite and professional. At first they ask you to take a quick and very simple eye exam and then they ask you to wait until it's time for the eye doctor to see you in his office. The optometrist who examined my eyes was very professional. One can tell he has been doing this for a long time. The doctor complimented me on not wearing my contact lenses during sleep. I can't keep my eyes closed for a long time when I wear contacts, much less sleep with them, but judging by his comments there are indeed people who sleep with their contacts on. I must admit I was a little embarassed when I couldn't name the brand of contacts I had been using up to then, but the doctor didn't make a big deal about it. He then proceeded to name the different brands of contacts they sell, some of their applications and uses, and their affordability. It looks like this business is family and locally owned, but I could be wrong. The atmosphere inside this place is very peaceful and relaxing. They also advertise glasses starting at $69.00 (buy one pair, get one free) outside the building. When I purchased my contact lenses, they gave me a free trial pair. They didn't have my contact lenses in stock, but the young man who brought me the contact lenses for trial said it would take about 3 or 4 days for my order to be ready and the pair they gave me lasts for about a month, which is the kind of duration for contact lenses I am used to. They also gave me a free sixty milliliter disinfecting solution for my free contacts. This was my first time there and the experience was more than satisfactory. Their services and products are inexpensive compared to other places of this kind in Columbus. I highly recommend this business to everybody.

I have been going to Dr. Rossello for over four years. I even brought my wife to him…read more He is very competent and totally professional. One of the best if not the best eye doctors I have ever got e to in my 60 years.

They have trouble with basics like scheduling, long wait times, so I can not recommend him to take…read morecare of serious eye problems. The staff do not communicate well, They kept cancelling my appointment, cancelling the appointment a few hours before and charging a missed appointment fee. Very unprofessional. They made no attempt to maintain my privacy, rather discussed patients so all patients could overhear.

The whole process was handled flawlessly by the team. From vision health to cataract surgery they…read morehandled every aspect of my care.

First of all, this is by far the best place to get glasses or shades in Columbus. They have a huge…read moreselection of designer frames like Calvin Klein, Lilly Pulitzer, Coach, Ray Ban and Nike. They also have lots of affordable options to suit adults and children. This is the only place I've seen a large selection of sports protective eye wear as well. You can also get contact lenses and reading glasses here as well. It's a total one stop shop. Most importantly, the opticians are friendly and knowledgable. They are experts at crafting and fitting lenses of all types. If you are looking for optical in Columbus, I wouldn't go anywhere else!

The place and the people are nice. They're in a good spot for college and city folks. It felt like…read morethey were a little more on the expensive side but when my wife got the wrong lenses, they were nice enough to replace them without any hassle. Now, they look great!

Excellent uptown location with a great selection, knowledgeable friendly staff(thanks Ms Donna) and…read moregreat optometrist

I am in Las Vegas, I went to sleep with a contact in one eye. I woke up with a red eye and cloudy…read morevision and it wasn't clearing up. It was SO SCARY! I reached out to Dr. Gordy this a.m. (on a Sunday a.m.!) and he immediately eased my concern and sent a prescription of eyedrops in to the nearest pharmacy in Vegas. This is ABOVE and BEYOND service! I highly recommend Dr. Gordy. He's knowledgeable and he cares!

Gordy Eye Care rocks! The staff is professional, friendly, and very helpful. The office is clean…read moreand pretty. I'm never there for more than 30 minutes, they are quick and efficient. I have recommended Gordy Eye Care to everyone. A+++