I had such a bad experience at this store that I feel compelled to write a review in order to warn potential shoppers. The owner Sheba was so rude and obnoxious we will never return there even though the children and I love the clothes they carry. Her husband (I suppose) skulks around in this very small and overstuffed store while Sheba is rude to the customers and staff. (I overheard her say to one client - "do you want to listen and I'll explain it to you")!!
Are there any other stores in Ottawa that are similar to this one but with friendly people? (the sales staff is nice, it's the owner and her very bad attitude - how does she stay in business???)
Examples:
Sheba bullies herself around the store, barking orders at the sales staff. She even took our salesgirl away from us in the middle of her helping us to do something for her.
I wanted a specific item from the front rack in the store (i.e. just arrived). It was a winter coat from Deux par Deux in a size 10 - the largest size on the rack was size 8. After much fuss when I merely asked if it came in a 10-12, Sheba agreed to call me the following Monday because she happened to be going to visit their warehouse. (sounds great). I called her back the following week and she informed me that they didn't make the coat past size 8. tough luck.
After checking on the Deux Par Deux website, I contacted a local store in Maniwaki (La Ribambelle) to see if they could find me one and within 5 minutes they called me back with a positive response and had it shipped within 2 days (with the matching hat and mitts to boot). Hurray.
The following Saturday when I returned to West End Kids to pick out accessories for my other daughter's North Face coat, I mentioned to Sheba (at the cash while I was paying) that I had indeed found a size 10 Deux Par Deux coat. She was so rude and barked (I'm not kidding) that she had had size 10s and had sold size 10s and what did I know. I was very tempted to give her a piece of my mind, but I think writing this scathing review should do.
Suffice it to say, that after two visits to this store with obviously no improvement in her level of courtesy (everyone can have a bad day, but this was over the top) we will never return. I highly recommend avoiding this store. read more