I had a terrible experience at West End Dental. First, the office is extremely old, dusty and dingy -- liked it was ripped from the 1980s and no one had cleaned it or updated it (including with basic technology like online forms) since the 80s. I should have left as soon as I saw the state of the exam room and some of the old, dusty-looking equipment. But against my better judgment, I stayed and had an appointment with Dr. Kim. He was extremely condescending and belittling. He spoke to me like I was a 4 year old (despite me being a full grown, educated adult). It was a terrible experience and a total waste of my time and money. I will never return to this place. read more

This was the worst dental experience I've ever had. I saw Dr. Lee for an annual teeth cleaning for the second year in a row. Unlike my first visit last year when he was very professional, this time he acted as if it were a speed race and finished the entire cleaning in less than ten minutes. He rushed through the cleaning, polishing, and flossing in the fastest, sloppiest manner. Again less than 10 mins in total. He told me I had a cavity that needed filling. When I asked if he could do it now, he said no because he didn't have time. I asked him how long it would take and he said 30 minutes. I looked at the time and saw it was only five minutes after the start time of my appointment. When I pointed this out, Dr. Lee said he was exhausted and wouldn't be able to do his best work, that he was doing me a favor by asking me to schedule another appointment and come back. If that's the case, then why did he keep the appointment and treat me to substandard care. I told the office staff I will not be going back there again. read more

TL;DR: They're super disorganized internally (why send me something to fill out in advance at the same time as you supposedly have me down for an appointment) and condescending. Their calendars don't align with ZocDoc (why even be on there then?) and it was too hard to make and confirm an appointment so I will never know how the actual dentists are as I'm going elsewhere. I made an appointment on Zoc Doc, received an email saying I need to call to confirm. When I did, I was told that the time I had booked wasn't available and that their system doesn't work with Zoc Doc, so the times Zoc Doc shows aren't accurate but that she could fit me in with a different dentist on a different day. We discussed dates and times and I put the one we agreed on in my calendar. She said she'd send the new patient forms right away, and instead of that she sent them three days later. The forms aren't fillable PDFs so if you live in the year 2020 without a printer there's nothing you can do with them. I confirmed receipt via email and said I would have to fill them out in person the following day, to which I was told I had missed my appointment for that same day and couldn't be "rescheduled" for another two weeks. The timestamp on the email with the new patient forms is like 30 minutes prior to my supposed appointment, and is not at the time we had discussed. Everyone is fallible and this could be my mistake, but the condescending way the receptionist spoke to me and said "do you remember when we spoke? I don't want to accuse you of anything, but maybe you just forgot to mark it down" felt pretty darn accusatory. I'm religious about my calendar so I just don't believe I messed this up and don't want to work with a practice that is this rude and disorganized because I can only imagine what this means for billing and scheduling other appointments. The actual dentists have good reviews, though, so I guess that part is my loss. read more

I went to West End Dental and I found it to be quite lovely. The staff was kind along with the doctor, and I was in and out within a reasonable time. I definitely plan on going back, as this was the first time I've ever had a positive experience at the dentist. read more

I have been seeing Dr. Izadi for a couple of years now. I like the fact that it's a nice sized practice, and isn't so big that you have to get in line to get an appointment when you have an urgent matter. The people in the practice are friendly and professional and you don't feel like a cog in a wheel. (Are you sensing a theme here?) At any rate, Dr. Izadi is very good, I've seen her for both routine cleanings and for special teeth issues, and she's been excellent all around. I hope I can continue to use West End Dental in the future. read more

Dr. Kim and Ivory are top notch. He takes his time to thoroughly explain what the procedures are, as well as is patient with you and answers any questions you may have. Great bedside manner and my teeth are in pretty great shape, too. read more

First time at West End Dental today. I called this morning with an emergent issue, and I was scheduled for 11:15. I arrived a little early to complete the intake forms. Staff was friendly and efficient from the get-go. I was brought back to the room before my appointment time, and the technician was complementary and kind. She quickly took X-rays, and no sooner had she finished when Dr. Izardi arrived. She listened to my concerns, and she immediately got down to business. Luckily, it was a quick fix, and I was walking out a short time later. Each staff member with whom I interacted provided wonderful customer service. I'm in DC for a temporary assignment, otherwise I would make West End Dental my permanent dentist. read more

The most unorganized office I've ever dealt with and they're now threatening to send me to collections because of it. I visited in 2020. I provided my insurance details at the visit, via email after my visit because it was not updated the first time, then received another email asking for it a third time. The claim they sent to my insurance listed the wrong doctor, who did not accept my insurance, and they still have yet to fix it properly. I've been assured countless times they are taking care of it and they'll clear the balance, but I just got ANOTHER EMAIL, almost two years later, saying I have a past due balance. This latest notice even has the incorrect visit date. I've wasted so much time trying to get this straightened out, and was avoiding leaving reviews, but I don't know what else to do to get them to fix this. read more

I have been to West End Dental on two separate occasions - once for a specific exam and another for a routine dental cleaning. I had a positive experience with Dr. Izadi at both visits. However, after my routine cleaning I was hit with a $128 bill a couple of weeks later. The doctor had taken full x-rays at my visit, which apparently were not covered by my insurance because it had not been long enough since my previous x-rays. Every dentist I have ever gone to in the past (and I go to the dentist regularly twice a year) has always checked to see what the frequency limitations are with my insurance before taking x-rays or bitewings, since most dental insurance plans only cover these types of diagnostics once a year, once every two years, etc. Regardless of whether West End Dental checked to see whether those x-rays would be covered by my insurance, they certainly should have discussed potential costs with me prior to completing the x-rays. I would have refused the service had I known I would be hit with a $100+ bill for it, especially considering it was not a necessary diagnostic to take. Due to the lack of transparency regarding charges, I do not recommend using this dentist. And if you do, be sure to ask for all potential costs before they complete anything for you because I learned that West End will not provide you with that information unless you specifically seek it out beforehand. My impression from this last visit and unexpected bill is that West End Dental's priority is to see how much money it can make off of their patients without providing them with any warning of costs. Letting patients know how much a visit could cost in the case that their insurance will not cover it is a reasonable courtesy that all patients should be afforded. If you decide to visit Dr. Izadi, proceed with caution. read more

The staff and professionals at West End Dental are impeccable. They are kind and courteous and went above and beyond in terms of my expectations. The staff gave me a friendly greeting before Dr. Kim came out and personally led me to the examination room. He was very thorough in his examination and provided expert opinion and advice. I also received an Invisalign consultation which I had been wanting to do for quite sometime. Drs. Kim and Izadi are exceptional in their work and their professionalism is top-notch. I completely trust their experience and feel at ease in their care. They always respond in a timely manner and make themselves available to their patients. If you are looking for a friendly, professional dentist - West End Dental is the clear choice! read more

BEST dental experience I have ever had. I've had a number of horrible dentists and West End Dental was a refreshing and welcomed change with amazing dentists!! The staff was super friendly and verified that they took my insurance. Office had flexible appointments which worked with my busy schedule! The office was super clean, up to date and modern. Dr. Izadi and Dr. Kim were amazing! It was so refreshing to be treated by an actual dentist and not some dental assistant. I initially went to Dr. Izadi for a cleaning after a HORRIBLE experience at another dental clinic nearby. Dr. Izadi spotted my cavities right away. Dr. Kim even came in for a consult and they saved me from having a root canal (few)l. Dr. Izadi and Dr. Kim did a great job of diagnosing my toothache, filling in my cavities and saving my tooth from a root canal! I had the pleasure of having both Dr. Izadi and Dr. Kim working on my cavities. This is the first time in my life that I did not feel pain while having dental work done. I'm no longer scared to go to the dentist and getting my cavities filled was not the horrible experience that I had undergone so many times before. The dentists were super professional and polite, explained everything to me clearly, and didn't try to upcharge me for anything or force services on me I didn't need. I also got whitening trays made for teeth bleaching. Dr. Izadi and Dr. Kim had West End Dental had them ready within 24 hours (which was amazing because I needed them ASAP for a wedding). The office is super convenient to get to since its located by both an orange/blue line metro stop and red line metro stop. Could not be a better location for working downtown by Farragut or living in Dupont/West End/Georgetown/Foggy Bottom. Plus its super close to my gym at SCLA! I have found my permanent dentists here and will continue being a patient even if I move!! I give Dr. Izadi, Dr. Kim and West End Dental an A++++++ read more

Very lovely experience, my second time here & Dr.Kim is amazing ! Very informative as well and gentle. His assistant Porsha was great, did my X-rays, took her time with me! I appreciate all they do at this office and now I'll be coming here for all my dental issues. read more

I have been going to Dr. Izadi for years even before she set up an office in D.C. I live in LA now, but I still come back to her to everytime I come back to visit home. She treated my very first cavity (which I was freaking out about - never had my teeth drilled) and she was awesome. Very gentle and reassuring. Good dentists are hard to find and she's the best one I've had. read more

These ladies are simply awesome. From setting the appointment and getting me in the same day to the overall friendliness and genuine concern they provide, they simply rock! My visit was very thorough and I'm now on my way to being out of pain. Also a great place for any southerners in the area missing that back-home friendliness, such as myself; I felt like I was visiting a dentist back home in Atlanta. Simply love 'em and will be returning for all of my future dental needs! read more

I cannot say enough wonderful things about Dr. Izadi and all the staff at West End Dental. First, I have a terrible fear of going to the dentist, that being said, Dr. Izadi and the team could not have been more understanding, so friendly, and will in to work with my dental phobia. Second, the only reason I ended up going to the dentist in the first place was due to an issue which suddenly came up out of nowhere. I was grateful that I was able to get an appointment first thing the next day, but unfortunately, Dr. Izadi was unable to help with my issue but took it upon herself to call two dental specialists who were able to see me that very day, which would NEVER happen without her thoughtfulness and caring. She even called the next day to see how I was doing. I can defiantly say my fear of dentist has gone way down, and that is all due to Dr. Izadi and the staff of West End Dental. Once everything is cleared up, I plan on going back and would highly recommend her to anyone. read more

They dealing my dental insurance with unprofessional attitude, and when they make mistake at their end, they ask their client pay for it. I received an extra bill accidentally even the doctor assured me that I already paid off all the fees on my side before I left their office. When I questioned about this new bill. I got the following arrogant response from Dr. Kim. 1st of all they do not acknowledge their commitment to settle my bill. 2nd, they in turn questioned me why I did not check the coverage policy with the insurance company myself before the treatment. 3rd. they irresponsibly suggest me to do the insurance pre-authorization before my next treatment, when I ask Dr. Kim how long it gonna take, he answered he has no idea. As a two-year customer I feel be treated unfairly. They has rash attitude when handling of the insurance, and ask their client to pay for their mistakes. And I do agree with another review here, that they always ask me do extra treatments. Even I only schedule for routinely teeth cleaning, last time they suggested me do the expensive deep teeth cleaning, this time is resin composites. I should check with other dental office before I pay for those treatments. read more

Since moving to D.C. two months ago, everyone in this city has been so nice and the West End Dental crew is no exception! I'm always a little wary at the dentist since I don't know what to expect, but Dr. Izadi made me feel welcome and comfortable in her chair; she was so friendly and quick to spot the issue and explain it to me clearly. I didn't have to wait at all past my set appointment time, and Debra at the front desk was super friendly as well and awesome at answering all my questions and fitting me into the schedule on short notice. I'm so glad to have found a great dentist in my new city, so I will definitely be coming back! read more

I've trusted my teeth to Dr. Kim for approx 3 years while he was with a different group practice. I've since followed him to West End Dental. I must say that I have received the same high quality of service from him. Regarding the billing- insurance can pose some hiccups, however, I'd give them a chance to get their flow going around insurance. I believe patients forget that it's ultimately their responsibility to find out the cost via their insurance prior to visiting the doctor. Doctors are given estimates but will not know exactly what the insurance companies will reimburse at times until after the actual work is completed. So, maybe plan a little wiggle room. read more

If you are looking for a dental group that is professional, prompt, and courteous, West End Dental is the place. Dr. Izadi and Dr. Kim both exceeded my expectations in the dental work performed. Right when you walk in you get a good feeling. It's one of the only medical care providers that actually sees you at your scheduled appointment time. There was no waiting. I had a 10am appointment and was taken care of right away. The work done was also painless and done with care and professionalism. I certainly recommend Dr. Izadi or Dr. Kim for your dental work. read more

It's weird to admit this, but I actually ENJOY going to the dentist thanks to Dr. Izadi! She is kind, attentive to detail, and clearly cares about her patients. I wish everyone could find a dentist like her! To boot, her staff is likewise friendly and great at what they do. If you're in DC, this is the place to go for your dentistry needs! read more

Found my new dentist! Giving it 5 for location, friendliness of staff, and office hours. Was able to land a 7:15am appointment, which is great for those who get limited sick leave, and filled out my paperwork prior to the appointment. I got in very quickly and had a great cleaning. Already have my next appointment on the books. read more

I had a great experience at West End dental. The dentist was extremely thorough, answered all of my questions, and equipped me with tips and proper techniques to take better care of my teeth. All of the support staff, especially Deborah at the front desk, we friendly and efficient. read more

Awesome experience at West end dental. I was visiting the DC area with my family over the weekend and my father ended up chipping at tooth over lunch on friday. I found Dr. Izadi's office because of the awesome reviews already on yelp, and I'm so glad I went with her since I couldn't go back to my usual dentist. I was able to schedule an emergency appointment with ease and Dr. Izadi was able to see my father the same day. Her staff is super friendly and incredibly welcoming and understanding considering our circumstances. I would recommend West end dental to all of my family and friends in the DC area! read more

I've had probably 5 or so dentists inside and outside of the DC area in the last 25 years. These folks are the best, most friendly, and knowledgable dentists I've ever had. And the wait is basically non-existant. My appointment time is my appointment time - no bluff. I've gotten a lot of work here: a new mouth guard, bunch of fillings (someone didn't take care of their teeth as well as they should have as a teenager). They've given me blunt/No BS responses on things from crowns to getting my wisdom teeth pulled. And have have been helpful about costs/what's covered when I changed insurance 3 times in 1 and a half years! BTW, they were part of all 3 of my dental plans... so - pretty expansive! Dr. Izadi and the front desk staff are all great. And they respond quickly over email and by phone. read more

It is very difficult to find a great dentist in the city and I am VERY glad to have been referred to Dr. Izadi at West End Dental!!! She is quite simply PHENOMENAL! Everything about this dental practice is top notch, from my initial phone interaction with Maria to my experience completing my dental paperwork and bitewings with Kenya. After my cleaning Dr. Izadi sent a very thoughtful follow up note and offered for me to contract her with any questions or issues I might have following my appointment. I hardly say I'm looking forward to seeing my dentist again, but it is such a pleasure with West End Dental that this is indeed the case. If you are looking for a great dentist in DC go there right away!!! read more

I went there after my dentist retired. Every time they found something to fix, I have no idea if it needed to be fixed. I felt like I was getting treatment just for the money. I switched dentists and they haven't said I need any of the work this group said I needed. Now I'm wondering if I really needed that crown and those cavities replaced. read more

I love Dr. Izadi! She is incredibly kind and is an amazing dentist. I had been going to her practice for years, but when I changed jobs across town, I tried another dentist close to my office. BIG MISTAKE. I was told I needed work done which did not seem right, so I decided to get a second opinion from Dr. Izadi. Turns out the new dentist was completely wrong, and I was so thankful for Dr. Izadi's care. She is well worth the metro ride across town, and I will be sure to return promptly in six months. On a side note, she really is just a great person- I had not been there for years and she remembered my husband's name, where he worked, that we have a son, etc. That says a LOT about her character. As long as she is around, she has a patient in me. :) read more

I found West End Dental from yelp. Dr. Lauren Izadi is a great dentist who is very pleasant. I had two crowns done and a mouthguard for teeth grinding. Dr Izadi was understanding when I didn't like the first crown and had it sent back to the lab without any problem. Prices were reasonable, and the office accommodated my need to have work done quickly because of travel. I also liked confirming appointments via email instead of phone. Very professional and highly recommended. read more

Great service! Lots of attention for the patients, gentle and caring. No delay in the waiting room. Great staff! They even rocked my baby daughter when she was fussing in the stroller. read more

I had a wonderful experience - from the moment I booked my appt to the follow-up I received after leaving. Maria, the assistant at the front desk, was amazingly helpful in making sure everything was squared away with my insurance coverage. The dentist I saw thoroughly explained her recommendations, did a wonderful job cleaning my teeth, and was very personable. Couldn't ask for a better experience! read more

By far the best dentist that I have ever been been to. Dr. Izadi is very knowledgable, polite, prompt, and SUPER nice. She and her staff go out of their way to make sure you have an excellent experience at their office. I recommend West End Dental to my friends all the time and would not think of going anywhere else in the city. read more

I'm a new client of Dr. Izadi. The office staff is polite and they listen to your concerns. Easy to make appointments, no need to wait for weeks to be seen. I have 0 tolerance for pain, and Dr. Izadi does a great job. She is gentle and makes sure you're completely satisfied with her work. I like the follow-up emails too, they definitely care about their clients. Give them a try, you will not be disappointed! read more

I finally found a dentist I like in DC! They are professional and kind. My husband and I both go here. They have amazing customer service - staff is very friendly and flexible! As for the dentist - they are great too! Will continue to go here as long as I live in DC. read more

I so enjoyed my visit to West End Dental. I was warmly greeted to the practice and the environment was inviting and relaxed. The dental assistant was kind and very skilled and I felt like I was in good hands with her while she did my x-rays. I was very surprised that it was Dr. Izadi who actually did my cleaning, though! Usually you only get 5 minutes with the dentist, but she was very hands-on and made me feel at ease. She listened to my concerns and made me feel very welcome. I'm so glad I chose to go to West End! I've officially found my dentist in DC! read more

West End Dental is great! The staff are incredibly personable and kind, while also efficient and professional. The office space is well-maintained and hygienic. I felt at ease in dentist's chair, and am fully satisfied with the services I received. Thank you! read more

Had to call for an emergency appointment and they squeezed me in the same day! Unfortunately had to have a tooth extracted but Dr Izadi was gentle and made me feel comfortable as possible. She explained exactly what was to be done and numbed me really well. Later that night called to see how I was doing. I really appreciated that. read more

I have been a patient with West End Dental over 4 years, during this time the staff has provided excellent care. The quality of this dental office work and care is superior. Everyone that I have met at the dental office has treated me extremely well. It is so unusual to say that you actually enjoy going to the dentist, but I enjoy each time I come to West End Dental. They are outstanding team. I would recommend this dental office to anyone in search of professionalism and dentist who care about their patient overall well being. read more

Dr. Izadi and her staff are amazing! Everyone is so attentive and responsive to my questions and concerns. Dr. Izadi goes above and beyond the call of duty to make patients feel comfortable and at ease. She is a very personable, conscientious, and compassionate dentist. I highly recommend her - you won't be disappointed! read more

To update my review, the office manager called and was very apologetic about my experience at West End Dental. She also provided a refund for the cost of my appointment and the cost to transfer my records to my new dentist. I appreciate the office's responsiveness to my concerns. read more

Best dentist visit ever! This was my first visit at this dentist office and I'm definitely going back and telling all my friends about it. First, making the appointment was very easy and I wasn't placed on hold forever like a lot of doctors' offices. Second, when I arrived, the receptionist was very professional and helpful, which is always a plus. She called my insurance company beforehand to confirm that certain services (i.e., x-rays) were in fact covered so there would be no surprises with billing. Third, I was seen on time (need I say more?). Fourth, my hygienist Danny was awesome! I explained my gum sensitivity issues to her and she did a fantastic job cleaning my teeth in a very gentle, yet thorough, fashion. Fifth, Dr. Izadi was very nice and came in to inspect my teeth as soon as Danny was finished. In other dentist offices, I've had to wait up to 20 minutes for the dentist to come after the hygienist was finished. All in all, I'm very pleased with the service and am actually looking forward to the next visit! read more