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    west elm

    2.3 (26 reviews)
    Open 10:00 am - 7:00 pm

    west elm Photos

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    Defective sectional image 1
    Daniel J.

    I purchased a large sectional from their store (build your own). The sales rep on the floor placed the order (and probably got a commission from it). The net price was ~6K. In the months that followed, we purchased a large rug (~1.5K) and multiple linens and duvets as well (~1K). Long story short, the sectional was defective. It wasn't until the sofa had been used for some time that it became apparent. Other than this flaw, I was generally very happy with the piece. I simply asked that they attempt to repair it and make things right. The minute that I had a problem with the sofa I went into the store to ask for help. Thus began a pathetic cycle of incompetence, ineffectiveness, and unaccountability. The store General Manager, John Castro, referred me to online customer service, claiming that there was nothing that he could do to help since it was a custom order piece (never mind the fact that the transaction took place in the store). Zero problem solving. Zero customer solution mindset. He completely passed the buck. Online customer service was downright hostile. I fought with the person for well over 30 minutes. I finally had it escalated to a supervisor, Jennifer King-Malee. After considerable pushback and more of the same, she finally concedes and submits the item for repair. What comes next is probably the most offensive part of the entire experience: her repair team blames me for the defect, saying that I am somehow responsible for this and that they will not be able to help resolve this since it fell outside of their approved service period. But the toxic attitude and lack of awareness is what really gets me up. is pretty. Zero customer. I've never been treated with such a careless attitude after spending so much money at a store. It's actually rather bewildering that they care so little about trying to resolve their customer's problems. My message to any would be customers is to steer clear. Check out their Yelp reviews and you will see that my experience is the norm, not the exception. While they may have nice furniture at an affordable price point, they have NASTY attitudes and an unforgiveable lack of training. Should you ever have a problem with your purchase, don't expect them to lift a finger or go out of their way to help you. This is all very unfortunate because the Mrs and I had been eyeing a bedroom set and multiple additional items from there. After having such a horrible customer service experience I can safely say that we will NEVER buy another item from them. Congratulations, West Elm. You turned a loyal customer into an irate one who is going to go out of his way never to shop with you again.

    Coffee table with computer furniture in the background
    Graciela A.

    The best West Elm location. Sales reps are very knowledgeable and know a great deal about home decor. Purchased the best quality rustic industrial furniture. It was delivered on time too. I highly recommend this location for shopping in the tri-state area. The prices vary, but like they say you get what you pay for. I got amazing furniture.

    7:23pm - store closes at 8pm and they cannot be bothered.  Pathetic service.

    I am standing in front of the store. Two employees in there eating. Another woman is standing here . It is 7:23 the store closes at 8pm. We are knocking they cannot even acknowledge us. Made eye contact and looked away. Terrible.

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    7 years ago

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    7 years ago

    I visited the store and fortunately the store manager was able to request a credit back. I've received the card via mail a week later.

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    9 years ago

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    Interior Motif - We create custom closets for every need!

    Interior Motif

    3.8(96 reviews)
    0.7 mi
    $$$

    If only I could go back in time and NOT use this company. I paid A LOT of money for late delivery…read more(really, months late); absolutely no updates (I had to call them more than once); and rude treatment. I used IM because they had installed other window treatments in a residence I purchased. In retrospect, I should have used the Shade Store where I have had a good experience in the past. Ultimately, the window treatments were fine, but the process was quite unpleasant. Feedback to Shivani: If selling shades is beneath you, perhaps you are in the wrong business. When you weren't MIA, you were uncommunicative, curt, and unconcerned.

    I wish there was an option to give Interior Motif a 0 / 5. I wouldn't recommend this company, if…read moreit was the only option available. I would have preferred to live in my home without shades than pay the amount of money I did, to be treated poorly and have a horrendous experience from the moment I gave the initial deposit. Prior to giving the deposit, I received frequent emails and updates from our salesperson, but from the moment I gave them the 50% Deposit, it was essentially radio silence. This was one of the worst customer experiences I have encountered; from showing up with missing and mismeasured shades, shades that did not work, incorrect lead times by over a month, and most importantly a lack-of / non-existent communication. When I spoke with the manager it was made to seem like the situation wasn't that big of a deal and Interior Motif did nothing to better the situation. As someone who works in a sales / customer service role, I'm not quite sure how this place stays in business. I would highly recommend staying away, unless you want a six-month headache. The only time you will hear from them, is when it is time to collect payment.

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    Interior Motif - Hunter Douglas Design Studio™ Roman Shades

    Hunter Douglas Design Studio™ Roman Shades

    Interior Motif - Pirouette® Shades

    Pirouette® Shades

    Interior Motif - Custom Closets - Free upgrade on select color finishes* for a limited time.

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    D&G Interiors + Design - Mod Kitchen

    D&G Interiors + Design

    4.0(7 reviews)
    0.9 mi

    Beyond the best. Brian has been consistently delivering amazing service for years - and has done…read morecustom work and installs in my apartment to perfection. D&G offers the best interior design experience, bar none.

    It pains me to have to write a negative review about another entrepreneur. I sincerely hope D&G…read moreInteriors addresses the problem so that I can update this review. D&G was hired to stage our home for sale. They and the realtors suggested we refinish the floors in the home before putting it on the market, which we agreed to do and received a bill from D&G for the floor resurfacing which we paid. D&G then moved furnishing into the home. We noticed some minor scratches on the brand new floors after the furnishing were moved in but let it go. When it came time to move the furnishings out, I asked that we be notified what day and time D&G would be moving out the furnishings so that we could ensure there was no further damage, but was not given a time. D&G entered my home without authorisation and significantly damaged the newly finished floors (see pics attached) while moving out the furnishings. I have made multiple calls to D&G attempting to have this resolved, but have yet to be connected with someone who is able to resolve the matter. I've been told these individuals are traveling. In the meantime, we are waiting to have the floors fixed before moving furniture into the home. I will update this review if someone from D&G calls me back and offers an amicable solution. I'm someone who would like to see all small business owners succeed, but also believes in standing behind one's service. Update: I spoke with the proprietor of D&G. I am appreciative that she called me back. She refused to take responsibility for the scratches. Instead she blamed Prime Realty who maintained control of the unit during the sales process. Prime Realty did provide D&G a key to enter the home. In sum, the deep scratches in the floor were not present prior to the removal of the furniture by D&G. They were present immediately after the removal of the furniture. It would have been appreciated if the company would have taken responsibility for the damage.

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    D&G Interiors + Design - Offering full interior design services for both residential and commercial clients.

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    D&G Interiors + Design - Living Room

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    Living Room

    west elm - furniture - Updated May 2026

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