1. West Coast Wireless

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Los Angeles, CA

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West Coast Wireless

5.0 (1 review)

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6 years ago

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High Tech Phone Repair

High Tech Phone Repair

(167 reviews)

$$

Westlake

Carlos was incredibly helpful throughout the entire process. After getting my screen repaired, I…read moreran into a few issues initially. When Carlos found out that I was having trouble coming back to the store because I didn't have childcare, he went above and beyond and offered a mobile pickup and drop-off service. That level of customer service is rare these days and was such a huge help during a stressful time. Everything was handled professionally, and Carlos genuinely cared about making sure the issue was resolved. I'm very grateful for his kindness and outstanding service. I would absolutely recommend this business to anyone looking for reliable repairs and excellent customer care

If I could give 10 stars I would! Absolutely incredible experience, they are all very helpful and…read morevery knowledgeable. I was frustrated after taking my phone for repair to a previous shop and having more problems than before I took it in. Carlos was very sympathetic and promised to get me a diagnosis and estimate in 2 hours despite already having work ahead of him. They contacted via Yelp 2hrs later and let me know what the issue was, how much it would cost, and that they could get it done by end of day if I approved. I did, and 4 hours later after work, I picked up my now perfectly working phone. They were professional, kind, and transparent, and saved me so much stress induced by my previous repair shop. This is easily my new go to shop for any phone related repairs - well worth the drive out even if you're far away. 10 out of 5 stars!

UBreakiFix

UBreakiFix

(253 reviews)

Koreatown, Wilshire Center

My iPhone screen cracked and it wouldn't charge. I drove 30 minutes to get to this location and…read morelong story short because it's been a few months. I'm trying to remember oh what happened but basically when I got there all of a sudden out of nowhere, the screen magically started working or as before, if you would touch it, nothing would happen. So the guy told me how to transfer all of my data onto my new phone and also without a cord, after about an hour and a half it all transferred and it saved my videos photos, everything. They didn't even charge me anything, but I did give him a $10 tip for helping me out. I would totally recommend this place. The service was stellar.

I had an extremely frustrating experience with the customer service staff, particularly Mel, who…read morewas rude, argumentative, and difficult to communicate with throughout my visit. Mel and another employee did not properly diagnose my phone, yet they attempted to claim there were damages that I did not believe were present. When I questioned this, Mel argued with me and repeatedly insisted that she had explained what happened, when that was not my experience of the interaction. I was also uncomfortable with Mel repeatedly asking me to provide private information publicly. I made it clear multiple times that I wanted to protect my personal data and did not consent to discussing or providing sensitive information where others could hear it. I should not have had to repeatedly explain that I wanted my privacy respected. The entire interaction was embarrassing and unprofessional. If you work in the phone repair business, customers should be able to expect a proper diagnosis, clear communication, respect for their privacy, and basic courtesy. I am asking management to review the security camera footage from around 1:15 p.m. so they can see how this interaction was handled and evaluate the conduct of their employees for themselves. I hope management takes this complaint seriously and addresses both the customer-service and privacy concerns raised by this experience.

West Coast Wireless - mobilephones - Updated October 2026

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