I would give negative stars if it was possible. Once again, in normal gym fashion...great sales pitch to get you singned up and then a literal tantrum when you cancel. Amanda is a liar, not as compassionate as she claims and clearly only in it for the money. When we met with her to sign up she made lots of promises of being an honest and fair mom and pop...if anything came up, no big deal...I had her cell and direct contact to her so what could go wrong, she cared and was here for me!Her gym was her family etc ... we were assured that should something arise cancellation wouldnt be a problem etc.
First of all, no copies of the contract or membership are provided, cancellation copy was also not provided and when copies were requested, those requests were ignored. thats a huge issue! You sign up on an app and after looking for the formal agreement within the app, it could not be located and again, she refused copies.
When I contacted her after I attended just one class, to cancel, due to a medical issue and the advice of my dr... her attitude and tone completely changed. She became very short, very manic almost, accusing me of giving her a wrong number when I simply just didnt answer her call. She called my number over and over and when I didnt answer, called my husband! then emailed me going off about a wrong number ... clearly we were txtg on it etc. I was just not avail to answer at that moment! She accused me of wanting to cancel due to the work out being too hard... lol well, sadly it wasnt that hard! I actually wasnt as sore as I expected to be...and then to accuse me of lying as to why I was cancelling... Shameful!
I disputed the charges on my card, since she had falsly advertised or promised cancellation and failed to provide copies of a signed contract. In her response to the dispute, she lied...claiming never to have received my cancellation. I understand its hard for business rn, I offered to pay the drop in rate...she declined. She must really need my $150! but ultimately, handling this situation so poorly will cost her more than my $150 in the future. The person that referred me was shocked and embarassed by her behavior and wont be referring anyone to her gym any longer. I definitely wont return, which I had planned to after my medical issue had cleared (and even told her that when I first reached out needing to cancel), and I def wont be referring anyone! I had really hoped for the gym fam she promised... what a disappointment!!
I wasnt going to write a review or file a bbb complaint at first, but after her unprofessional and outragious response, I feel its necessary. Join at your own risk! read more