Bay Federal comes through again! We're long-time customers, and Bay Federal consistently meets and…read morebeats our expectations from a financial institution. Recently, we applied for a HELOC, and it was a swift and smooth process, mostly due to Kaila Linkswiler, our loan consultant. With Bay Federal, it feels personal. You get real people in branches and on the phone who can help you get whatever you need. Thanks Kaila and thanks Bay Fed.

Years ago, my 16 yr old was closing her account, and that's when the clerk looked at us and said…read more"this is not her SSN! " Long story short, they would not give me the name of the thief that used her SSN number, and we had to go home, get her BIRTH CERTIFICATE, passport (she showed him her driver license, but it was not enough) to Prove the SSN # was hers!

After reading the reviews for this Bank of America, I was hesitant…read moreto go back to it but I needed to get re-established & it was familiar. That was a minute or meet the door with a sincerely warm "hello".

Absolutely terrible in every possible respect. If negative stars were available I would select that…read moreoption. I have banked with B of A for more than thirty years and run more than $100k a year through my account. I went to make a withdrawal from my Credit Union to buy a car for my son but they did not have the cash on hand so I happily took a cashier's check as I figured B of A would cash a cashier's check as any decent financial institution would even not taking into account my longstanding customer relationship with them. Wrong. B of A would not honor a cashier's check and put a week long hold on it making the entire car purchase process a nightmare for me and my family, causing me to have to take out an additional loan on the fly, and resulting in hours of wasted time. B of A is a soulless faceless institution that does not care about their customers in any way but what money they can extort from them. At this point I still use them as they do have a great ATM network, but I will put cash under my mattress to make sure Bank of America has no access to it. Use any other institution. B of A will take and take and take and give you nothing in return.

I have always had a very pleasant experience at this branch. Today I went in to make a deposit…read more There was one woman in front of me who was giving the clerk a hard time and I could not help but over hear. I came up to the desk and Mayra Hernandez did not let the situation effect her and helped me make my deposit. She is a very good employee :)

I highly recommend Amber at the US Bank at 110 Morrissey Boulevard in Santa Cruz. They also have a…read moreCapitola Branch. Amber is exceptionally helpful and friendly. I recently opened up both a Checking and a Savings Account when I learned that they give 3.5% interest on their Savings Accounts. That is hard to beat nowadays! They also provided me with a one-year interest free credit card. Amber is very knowledgeable about providing the best plan for my financial needs. It will be worth your time to look into banking with US Bank, if you don't already.

I walked in to at least three other chase banks trying to get help...!No luck, always excuses…read moreHugo, the manager, was very accommodating!!! I've been on the phone for three days trying to set up and appointment with no luck. I finally got through while I was in the parking lot! Hugo said there was no banker there currently, this was the case with at least four different banks. He got on the phone and began navigating the process to help me with a business account going up and beyond the call of duty. Very professional a true people person. If I was the CEO on undercover boss He would be an ideal candidate to move up the ranks spend the money on training and college! I then would go back and show the video of other bankers playing on their phones Google searching shopping etc. and telling me they were too busy and did not have time fire all of them. Thank you Hugo I have several joint accounts with my elderly mother personal accounts and now a new business account.

Chase Capitola to add a beneficiary to account. To ELAYNE CARBAJAL I provided my info. She asked…read morequestions; I answered. There were so many questions; she got to "how much money to you make a year"; I answered. Where do you work.... I asked if all these questions are necessary... her response was defensive, not explanatory. I said, "I understand you're just doing your job; you're doing fine". She asked me again, "Where do you work; I said, "Self employed." She started typing several keyboard punches. I said, "That's a lot of key punches for: 'self-employed'. She replied, "They don't have an option for self employed." I asked her what she is typing. She said 'self employed'. I said that is still a lot of keyboarding you're doing; please read to me what you're typing. She read that she was typing that I'm unwilling to tell her.... I asked to speak with the manager. She came back 5 min later and said the manager just left for lunch. I asked, "What time will she be back." Snarky: "Well, lunches are 30 min. so 30 minutes." I pointed to waiting area and said I'd wait. The manager, KIANU VELA De LUNA, came out while I was sitting and she stood. ELAYNE was standing adjacent to the conversation in the sitting area with us. There was plenty of room for the manager to sit. She could have even invited me into the empty, glass office knowing I was about to complain, but she preferred to hover; her body language, tone of voice from the onset of the conversation was one of power and authority. The conversation was literally going nowhere because the manager was not a listener. I explained that for my bank to hold as much money of mine as they did, I would not want them to say negative things about me. I said I don't even know what more she was typing. KIANY said, "She told me she showed you." My friend and I immediately shook our heads and said no she did not". She briefly turned the screen to show my friend, but I'm in the corner. She didn't show me and why is she showing my friend my account info?????? She didn't say to me "Look" or "Come over here and look". Why didn't she just read it when I asked her to? The manager, KIANY, responds, "She said she showed you and I believe her." I turned to ELAYNE and asked, "Was I able to read what you wrote?" The manager said, "She told me she showed you and I believe her." I said, "I couldn't see it." I asked the manager if she would read it to me or show me, and she said that ELAYNE can do that. I asked if she (the manager) could come with us because I was uncomfortable with just ELAYNE (trust issue). Instead of typing "unwilling" she could have typed "unable". She was defensive and I, as the customer, was uncomfortable with just her. I refused to go into the cubicle with ELAYNE, alone. Instead, I said "Forget about adding a beneficiary to my account; please just delete whatever you have." The manager said in a continual rude tone, "We won't save it so it will be deleted." As I'm still seated, "She walks into the cubicle with ELAYNE, and I just couldn't believe it... she wouldn't walk in with me and her employee but she did just the! It was clearly a matter of power and control the manager had to have. I said under my breath to my friend who was still sitting next to me, "What a bitch". KIANY heard this and orders me out. I ask for wiring instructions and she said you can go somewhere else and get that. I asked if I could withdraw some of my money now and she said no, you can go somewhere else. I told her I was going to report her to her regional, etc... and I left. Interesting, I say a negative thing about her (the truth) quietly to my friend while we're still seated and she's in the cubicle, but she hears it. This is a bank that holds my money? One who last week I met with the other gal discussing moving my Schwab money to invest, because she called me after noticing the amount I had in THAT bank and wanted to talk to me about investing! So, KIANY kept me from my money... told me to go elsewhere (the banks were closing in 20 min), and would not print wire instructions? As a leader, overhearing someone call me a name? Not an issue to me. If she wanted me to stand up and leave, she could have said, "I'd like you to wait outside; I will get you the wire instructions." But KIANY could not bring anything around to a better place; something I was trying to do from the beginning, but that was not her objective. It's just sad she calls herself a manager. I guess I can say what I want about what she is, in this platform. She could have handled this so much better. Instead, she chose to make it a negative situation. I will most definitely be reporting this to her regional, in addition to customer service, CFBP and the OCC. I'm not going to let this go. It was completely unnecessary and a very horrible experience for me. I usually bank at Aptos branch and the manager, Richard and his staff are so amazing! I've been over there for years! I love them. Always smiling and greeting me.

Skip this one and go the Aptos Branch!! This branch is SO frustrating and their staff incompetent…read more Had an issue with one of my accounts and their suggestion was "well then you should just close it"....?! Huh, no other recommendations than "sorry, nothing we can do and bye"?? Left the unhelpful banker and went straight to aptos- posed the same problem and had resolution in 15 min. Here's to another 28 yrs with APTOS

Terrible service. Very poor customer service not organized. Took forever! Would not open account…read moreagain!

Nearing two years with Citibank, and haven't had any issues yet. The staff at this branch is still…read morevery courteous and helpful. The location, as mentioned before, is updated and clean, and never too muggy or cold. The staff always work quickly, efficiently, and are always happy to help. I used to always use the ATM, but it's always a pleasure to deal with the tellers and personal bankers at this location, so I've been walking into the branch more often. It's nice to have a bank that is welcoming to walk into, and not one you dread walking into. Way to go, Citi. =)

Citibank cancelled my Costco Visa card because I did not renew my Costco membership. That's a bit…read morecommon sense but they could have given me a warning before just shutting off my credit card. It had been active for months since I turned off Costco, then one day I needed to repair my car and BAM no credit card. Can we stop giving these big banks business and take our business to local banks, they advertise that they have changed but not really.

Great Staff but WEAK Technology…read more I've had secondary accounts here for a very long time and been pleased with them over the years. Recently I moved my primary checking account to BayFed and learning that their online banking system technology is a decade behind. I am going through much frustrations in setting up my checking account for online bill payment. 1) Signing up for ebill is not fluid compared to my previous experience. I think I signed up but it doesn't appear to be truly linked for ebill. 2) In the Pay From account option, it only shows another account that belongs to my son. The checking account we opened a month ago that I can view online is not showing as an option. I had to call support and they tried to add it but after I logged off and on, it still does not show. They are going get back to me. 3) Why do I and my wife have to maintain a token Savings account with a $5 balance in order to have other MM accounts? This is asinine. Why in this age of AI does it require me to contact support in order to add another account that I have access to online, as a source for bill payment? It's especially frustrating for those who rely heavily on banking online.

5 stars awesome - Bay Federal is a great bank with great people -…read more Suggestion: you have courtesy coffee- so nice - n its good coffee- No covers for the cups - I asked - can we go just a touch farther n have covers for the cups?

As of Friday October 23rd Adrian was able to help me with reversing that charge and was able to…read moreidentify the issue and provide a resolution that was more than satisfactory within one business day. Adrian handled my account with professionalism and was up to date with the details to my account. Adrian showed compassion and competence through the entire interaction This act of service Completely changed my experience and thoughts on this credit union. I am looking forward to have all of the changes reflected on my account. Will definitely be using scccu for my future purchases all thanks to Adrian.

Excellent bank! They helped me obtain a home loan, holding the hand of a nervous first-time buyer…read moreevery step of the way. They are very responsive and pro-active. I had a question today and it was so quick and easy to get a real person on the phone who helped me find a solution. I love you guys at SCCCU! Thank you for all your help!

This rating is for my experience with the staff at this particular bank. While there have been…read moreseveral moments where I have wanted to quit banking with Chase due to some frustration or another, every time I have physically come into the bank and sat down with someone, my issues have been resolved. Hugo Gutierez just helped me resolve an unnecessary charge to my account, and Kimberly Woodard has helped me several times and has impeccable customer service and follow-up. Yes, I am sure things may arise in the future that will cause me frustration and stress, but at this point I am fairly confident that a member of this banks staff will be able to help me resolve it.

they have 14 taller windows and usually have no more than one window open, transferring all my…read morebanking to a credit union

I came here. It's not my new bank, but I came to get a cashiers check deposited into someone's…read moreaccount. The teller was very nice. Very polite. I actually was very surprised. I've never been a fan in the Wells Fargo, but she was definitely very pleasant as a teller.

Joel, who only works here to help out he's from San José was so kind professional, warm and…read morewelcoming. And then Dave, who is the security guard always makes me feel so special when he opens the door for me, he literally opens the door for everybody and then asked me how my day is going. I so appreciate Dave welcoming me too the bank and then Joel being so kind and professional. Good job guys I forgot the new manager's name, but he also is quite a gentleman I must say.