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    Chase Bank

    2.6 (23 reviews)
    Closed 9:00 am - 5:00 pm
    Updated over 3 months ago

    Services - Chase Bank

    Personal banking

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    Chase Bank Capitola
    Caroline M.

    I just opened my first business account at Chase Bank in Capitola and had the BEST experience! Elena Hawk, Relationship Banker Officer, walked me through all the steps today in about an hour. She was professional, SO nice, explained things clearly, and was just a pleasure to work with all around. I would definitely recommend Chase Bank and request Elena specifically!

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    11 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    17 years ago

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    15 years ago

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    4 years ago

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    9 years ago

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    13 years ago

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    3 years ago

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    4 years ago

    customer service is horrible . All the banker are rude and doesn't know what they are doing.

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    9 years ago

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    10 years ago

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    12 years ago

    Could not deposit into a friend's account because I only had CASH? How effing stupid is that. A bank that doesn't accept cash?

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    8 years ago

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    9 years ago

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    12 years ago

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    U.S. Bank Branch

    U.S. Bank Branch

    (20 reviews)

    Update: A representative reached out and is looking into my experience today. I appreciate the…read morefollow-up, but I'm still disappointed -- this wasn't at all what I expected. I hope my concerns are being heard now. Original Review I came into the bank today seeking solutions for both my personal and business banking needs. When I asked a question, instead of receiving a helpful answer, a manager interjected into the conversation with the employee and responded with, "Wasn't this explained to you when you opened the account?" This was unhelpful and dismissive. As a customer, I expected guidance and solutions, not to be made to feel at fault for needing clarification. The experience left me frustrated and disappointed in the level of professionalism To make matters worse, when I called to voice my concerns about this experience, customer service simply advised that a business checking account was the solution I was looking for. When I went back with my safety deposit key, I explained again that business checking was indeed the solution--but I was dismissed once more when asked, "Do you have a business?" (I have two.). What do you think I'm lying! I wasn't heard, my concerns weren't addressed, and it felt like they didn't care at all.

    I highly recommend Amber at the US Bank at 110 Morrissey Boulevard in Santa Cruz. They also have a…read moreCapitola Branch. Amber is exceptionally helpful and friendly. I recently opened up both a Checking and a Savings Account when I learned that they give 3.5% interest on their Savings Accounts. That is hard to beat nowadays! They also provided me with a one-year interest free credit card. Amber is very knowledgeable about providing the best plan for my financial needs. It will be worth your time to look into banking with US Bank, if you don't already.

    Chase Bank - banks - Updated May 2026

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