I recently worked with Bay Federal Credit Union for a HELOC and I cannot say enough good things…read moreabout the experience. From the very beginning, Kaila was incredibly helpful, professional, and responsive. She went above and beyond to keep me informed with proactive communication every step of the way. She even managed to expedite the process to speed up the funding of my loan, which I truly appreciated. It is rare to find this level of commitment to customer service these days. Thank you to Kaila and the entire Bay Fed team for making a complex process smooth and positive!

Years ago, my 16 yr old was closing her account, and that's when the clerk looked at us and said…read more"this is not her SSN! " Long story short, they would not give me the name of the thief that used her SSN number, and we had to go home, get her BIRTH CERTIFICATE, passport (she showed him her driver license, but it was not enough) to Prove the SSN # was hers!

For years now they r always short of tellers resulting in long waits. Your lucky if there r ever 2…read moretellers at the same time. Of these 2 tellers one of them is working with businesses that bring in there money bag & do business that takes lot longer than a regular transaction. Oh & if there is a 3rd person behind the class there's a sign saying next teller. So basically u have only one teller most the time. If I didn't have my mortgage with them I would have been gone years ago

Horrible customer service. I'm closing our account after…read morebeing unhappy for years! Capitola Branch was the worst banking experience I've ever had in my life.

Update: A representative reached out and is looking into my experience today. I appreciate the…read morefollow-up, but I'm still disappointed -- this wasn't at all what I expected. I hope my concerns are being heard now. Original Review I came into the bank today seeking solutions for both my personal and business banking needs. When I asked a question, instead of receiving a helpful answer, a manager interjected into the conversation with the employee and responded with, "Wasn't this explained to you when you opened the account?" This was unhelpful and dismissive. As a customer, I expected guidance and solutions, not to be made to feel at fault for needing clarification. The experience left me frustrated and disappointed in the level of professionalism To make matters worse, when I called to voice my concerns about this experience, customer service simply advised that a business checking account was the solution I was looking for. When I went back with my safety deposit key, I explained again that business checking was indeed the solution--but I was dismissed once more when asked, "Do you have a business?" (I have two.). What do you think I'm lying! I wasn't heard, my concerns weren't addressed, and it felt like they didn't care at all.

I highly recommend Amber at the US Bank at 110 Morrissey Boulevard in Santa Cruz. They also have a…read moreCapitola Branch. Amber is exceptionally helpful and friendly. I recently opened up both a Checking and a Savings Account when I learned that they give 3.5% interest on their Savings Accounts. That is hard to beat nowadays! They also provided me with a one-year interest free credit card. Amber is very knowledgeable about providing the best plan for my financial needs. It will be worth your time to look into banking with US Bank, if you don't already.

Don't allow fraudulent charges. Resolution is SLQW…read more Customer service Is a run around.

The guy helping us spelled my name incorrectly on the account even though I gave him my ID and a…read morecredit card. So they won't fix it over the phone, I have to go into the branch with my ID AGAIN so they can make yet another copy before giving me a replacement!!! Stay away from Chase entirely- they're a nightmare. This is not my mistake and I'm not going back to fix their mistake. They already have my info, this is an easy fix!!!! Pay attention the first time- I'm sure they lose customers all the time.

Skip this one and go the Aptos Branch!! This branch is SO frustrating and their staff incompetent…read more Had an issue with one of my accounts and their suggestion was "well then you should just close it"....?! Huh, no other recommendations than "sorry, nothing we can do and bye"?? Left the unhelpful banker and went straight to aptos- posed the same problem and had resolution in 15 min. Here's to another 28 yrs with APTOS

Terrible customer service and professionalism. It baffles me that in this day and age, there are…read morebanks that treat people with so little respect and can't or won't follow the most basic standards.

Citibank cancelled my Costco Visa card because I did not renew my Costco membership. That's a bit…read morecommon sense but they could have given me a warning before just shutting off my credit card. It had been active for months since I turned off Costco, then one day I needed to repair my car and BAM no credit card. Can we stop giving these big banks business and take our business to local banks, they advertise that they have changed but not really.

Moved to Los Gatos from Santa Cruz! No branches in county! Only two atms far from me.read more

5 stars awesome - Bay Federal is a great bank with great people -…read more Suggestion: you have courtesy coffee- so nice - n its good coffee- No covers for the cups - I asked - can we go just a touch farther n have covers for the cups?

The staff here is amazing, down to the security guard they have. I'm a big dude and someone parked…read moreso I couldn't get into my vehicle. The supervisor came out and helped me so I could get in my vehicle and get back to work. That is the best customer service I've ever got. Thank you kind employees of Bay Fed Credit Union.

The staff is so very friendly and helpful and ready to answer any questions I may have. And there…read moreare never any long lines. I have been banking there since they were on Crestview in the shopping center

I've been a member since the 1990's, mostly out of sheer habit and inertia. Over the years, they've…read morebeen rude, difficult to deal with, and unresponsive. Back in the days of paper, they sent my credit card bill to someone else and then tried to charge me a late fee - the very definition of audacity. Last week, I received another member's e-statement, complete with her name, address, and account information. Were I a less scrupulous person, I am quite sure I could have engaged in identity theft and fraud. My questions to them as to how this happened and how they plan to prevent from happening again have gone unanswered. I think it's important for other members to know that their confidential financial information is not protected by this credit union.

This bank is ghetto! They have the oldest and least reliable atms that I have ever seen. In fact,…read moreall of their atms are down for the rest of today. This bank is almost as bad as Bank of America.

They don't even answer their phones at this branch. There is no way you can leave a message either…read more I would like the branch manager to explain why the customer service here is so poor. What's the name of the branch manager? I called the Scotts Valley branch and someone picked up the phone immediately and my questions were answered politely.

I came here. It's not my new bank, but I came to get a cashiers check deposited into someone's…read moreaccount. The teller was very nice. Very polite. I actually was very surprised. I've never been a fan in the Wells Fargo, but she was definitely very pleasant as a teller.

Helpful local branch of big national bank to get things done. Able to help with setting up…read moredifferent savings options and every day transactions. Nice responsive staff and able to get notarized documents. Appreciate overall service as a.log term client