Shout out Sandra here at AutoZone for going above and beyond with customer service and customer…read morecare will be returning for any future automobile services

I leave honest reviews, and this one needs to be said. I bought a blind spot mirror less than two…read moreweeks ago, showed the employee exactly what I wanted, and still ended up being sold the wrong product. It's completely unusable at night. I tried to return it with the mirror and the receipt. The only thing missing is the box. One employee told me to come back when the manager was there, and then the manager said they "can't take it back without the box." Two different answers, no real help. So now I'm out almost 20 bucks. Pretty disappointing and unprofessional, especially from a place I've spent plenty of money at.

Hayden was awesome. He helped apply the hubcaps on my car and was super quick with it as well. He…read morewas very professional and provided seamless service. I recommend coming over as he seems passionate about what he does.

At location 1088n. State college ave. Anaheim today I go find rear wiper blades for my car , and I…read moreget the guys name is Oscar Hernandez help me to find a parts for my Audi e-tron rear wiper and he service to customers very good and nicely to help me , I nerver see the person like him, that why I give a review 5stars, thanks for your help

Anthony can be hard to get ahold of sometimes, but he does great work. I had dropped off my…read moreMercedes 190D which had a compressor failure that Anthony diagnosed on a different visit. I assumed it would take a while to fix, so I didn't bother Anthony for a bit over a week. After playing phone tag for a bit, I was finally able to get in touch with him and get an update on the car. Overall it took about 3 weeks before I could get my car back, partially of which because Anthony had to send my compressor out to get rebuilt, and then after reassembly, the AC lines started leaking so he had to build new lines. Got the AC working great, and although a little pricey because of the R12, well worth the money.

My A/C system took a dump and Anthony took care of me and replaced everything that was fried…read morebecause of lack of cooling air because the fan had failed. He ordered the parts and the next day the work was finished that day. Now I'm very happy with how I'm am cool again.

Big shout out to Edgar, Davis and the entire team of mechanics…read more Within these recent months I've taken 2 vehicles to them a total of 4 x's and each time the guys were outstanding in listening to my concerns. They patiently explained what procedures needed attention and truly I tell you , I did not feel blindsided nor was I overcharged . On the contrary I received a few small discounts. The work performance deserves 5 's and their professionalism also 5's These repairs had to get done , my doggy bus is a 1998 and my Honda fit has close to 190.000 miles Each time I left with a peace of mind that the work was done and done without worry. Oh and the turn around time : Impressive !! Give this crew a chance to work on your vehicle next time. You will leave a satisfied and happy customer like me Thank you guys at Pep Boys

I took my car to Pep Boys for an alignment adjustment because my car was pulling to the left. I…read moretalked to Diego in the morning and he seemed professional. After the alignment, I test drove the car and the car was pulling so far to the right that it was possibly unable to operate and a danger to the road. I needed to have my steering wheel at the 11 o'clock degree in order to drive straight. The alignment was worse after the job was completed. I met Diego again and expressed my concern. Diego then claimed that it was my tire wear and that I will need to purchase new tires, which was incorrect and a scam. He tried to sell me new tires. I took it to Toyota, my dealership, and talked with the advisor. The advisor and I called Pep Boys on the phone to discuss that it had nothing to do with my tire wear, but rather an alignment issue. Diego, my advisor, and I talked back and forth over the phone and I requested to speak to someone higher in charge. Diego stated that there is no available manager. During the conversation over the phone, Diego proceeded to hang up on me, which was unprofessional. I proceeded to take the vehicle to Firestone to measure my alignment after Pep Boys. The top diagram in the photo is my measurement after Pep Boys, where Diego claimed that the alignment is straight. After Firestone, my car was driving fine, which showed that it had nothing to do with my tires nor my tire wear. Also, over the phone, Diego called me by my first name. I work in the customer service field as well, and would never refer to a customer by their first name. I will not be returning to this business and would like to warn customers about possible alignment scams.

The guy was very informative and helpful. I find service very reliable and I got to say it was nice…read moreto come and get intel on detailing. I bought an air freshener and my car has been smelling pretty good. I would know I buy some fish sauce that makes car smell funky and this helped neutralize the smell.

Great assortment of products and brands. They have it all from compounds, towels, polishers to…read morebrushes. Their staff is knowledgeable staff and they even offer classes! If you're still stuck using Chemical Guys or Adam's, it's time to step up your game and this place will help you. Highly recommend.

I was hoping to drive here after work to get some 0w-16 oil on sale as they seemed to be the only…read moreNAPA place in stock on-site based on their website (their store said it'll be ready in 30 minutes while all other stores said "tomorrow" or "today"... and no, "today" apparently does not mean it's on-site. You still got to order it online because I went to one to said it was ready today and find that I still needed to order online because it's not in stock...? So did you have it or not, NAPA El Monte ?) Website also said that they closed until 6pm. I try to get out of my way to finish and leave work earlier than usual and got there around 545pm... only to find out that it was closed. Turns out on Google maps, they just recently updated their hours to 5:30pm. I don't know if individual NAPA shops can just willy-nilly change their hours and not follow the main NAPA website hours... if they can, that's fine, but that means they're never be getting my business again for the waste of time they caused me. I ranted with my friend about it and he said his father and him always seemed to have gotten a bad experience at other NAPA stores... so yeah, I'm just going to order their stuff online and ship it to my place from now on.

Went in this morning looking for a product they were out of. The guy at the counter went out of his…read moreway to come out to my car to help me and resolve my issue. Very grateful great service! Thank you!

A big shout out to Adrian! My engine light was on and he helped me figure out what part it needed…read more They didn't have it in stock so he called several places until he found the right one (: it took a couple of days to find the right part but I am just so appreciative of him that he kept trying to find it for me. I wish he had accepted my cash tip but instead I'm leaving a review so if you're ever needing help, go to Adrian. Amazing support and always had a positive attitude !

Horrible customer service. Standing in line for hours after ordering online for the close out sale…read more They stopped letting customers in hours before closing. Cancelling orders, only letting two customers in at a time with no time limit. Leaving everyone else hanging. Drove two hours to get here. No one comes out to speak to customers for updates or instructions, no one gives any eta's for when the line will start moving. The employees working here today should have their pay cut because they are clearly not doing a damn thing today. Thanks for wasting my time and the time of all these people out here.

my low beam light bulb got busted, and so i was driving home and thinking of going to firestone and…read morehave them replace it. But wait, i remembered that there is a kragen store near my place, and so i went there to see if they have that particular bulb for my car, (which obviously they had, hello). Not so busy, in fact, i was the only one in the store. I planned to ask them if they could replace it for me, but i got so lucky that a friend who went there to get a bulb for his car just got out of the store. And so, i asked him if he could replace mine too, and he said, of course. Otherwise, i would have asked the guy in the store to replace it for me, if he would say no, he can not, i would return the bulb right away. Nevertheless, lucky experience, fast check out, hopefully the bulb will last forever.

I would like to express my sincere gratitude to Cherry for her consistent assistance during each of…read moremy visits. She is always available to provide support, and I truly appreciate her willingness to lend a helping hand and her extensive knowledge.

Thank to Cherry For getting Me all straight for My Big…read moreNFL Draft Weekend trip to the Burgh coming up on 5/22/26. Even though this was something unrelated to cars. She still got me all squared away & took care of very quickly, She was very friendly & positive vibe. Even the crew there was very friendly and the atmosphere had positive vibes. I will definitely go back if I need anything Car related..... thank You & the O'Reilly Crew

Friendly staff! Selection was good, and their website was up-to-date on the vehicles they had in…read morestock. Prices were very reasonable as well. Great experience overall!

Really bad experience they don't know what you're doing they quote you on price and then change the…read moreprice on you give you b******* excuses and don't honor their prices!