I was recommended to go to West Coast Brace & Limb, by my orthopedic doctor. Since I had orthotics already, I was told to get them adjusted and see how I felt after. West Coast is in Palm Harbor, near my home. I walked in and told the receptionist what I needed to have done. She asked for my prescription and orthodic, then went back to the doctor. When she returned, I was told that he was with another client, being fit for a boot, but it should not be too long. She then went back to the doctor, and when she came back, informed me it would cost $50 for the adjustment. Being in extreme pain I agreed to it. She again went back to the doctor and upon her return, told me they usually deal with appointments only. I took my prescription and left. I do not like to be treated this way. I could have been told up front that they deal only with appointments, instead of being lead along wasting my time. read more

My 83-year-old mother has Charcot-Marie-Tooth (CMT) disease. She has suffered from the pain caused by her heels curved in a 45-degree angle for well over a decade. Since she did not live in an area serviced by Westcoast Brace and Limb, she could never find anyone to fit her with the correct Ankle Foot Orthotic (AFO) or brace. That all changed when she moved to the Tampa Bay area. Making our first appointment at the Brandon office with Liz was quick. One call, one appointment. When the day arrived, we met with Walt, a Certified Orthotist. He was the real deal. My mother's condition was complicated, so he had to take his time to find a solution. As he figured out how to find the correct product to use, he called in on his colleague Juan, a certified Pedorthist (a specialist trained to modify footwear). Between the two of them, they came up with a working solution. I prayed that this time my mom might finally be able to walk without severe pain. After a few weeks, I received a call from Liz. The shoes with braces had arrived. Yajaida made sure the insurance authorizations needed were there at the time of our visit. So, that was a big relief. So, we go back to the Brandon office for her first fitting. It went well but more was needed. After a couple of weeks, all the pieces came into place, including my mother, but then came Covid, and like everyone else, we had to shelter-in-place. Ugh! Finally, we got a call to come in. Of course, the office was taking all the mandated health precautions. That reinforced my trust in the team. So, mom tried on her new shoes with braces. She stood up and smiled. Hope, I thought. I was right. She walked back and forth inside the safety of the parallel bars or, as we nicknamed them, "the catwalk." We did have a couple of follow-up visits to make slight adjustments, but thanks to Westcoast Brace and Limb, we finally had a real fix to a decade long struggle. My mom is truly comfortable, stable, and pain-free. Thank you, Mauricio Rosas read more

I have been waiting to hear from the Oakfield location that my boot is ready. Authorization was sent them on the 9th. Today is the 13th. I called the # for the authorization group to make sure authorization had been received. After a runaround to slip responsibility off herself, the Oakfield receptionist finally said "Your boot is ready. You can come and get it " when asked why I had not received a call, she told me that's done at the main office. Did not apologize and show any concern. Not happy! read more

Juan Diaz has been handling my requests for shoe lifts for a couple of years now. He is more than willing to make the necessary adjustments for the perfect fit and does it with a goal of customer satisfaction. Danny Sherwood is the lab tech who actually does the hard work :) and takes extra care to ensure the aesthetics are on point. They are a great team! read more

Michael Adam and staff are friendly, nice and professional! I missed my appointment by mistake and they were gracious enough to take me in immediately with a smile. I would highly recommend this business to everyone. I am very please with customer service and the whole office! I would come back again and again if needed with no problem! read more

This review is for the Martin Luther King Blvd location. I brought in 3 pairs of shoes for a simple lift. One pair was completely ruined. The other two were botched/disfigured on top and the sides. Also, they used super heavy material, which made the light weight summer footwear extra heavy. In addition, I had waited a long time ( a few weeks) for the shoes to come back from the shop. I had to call and look for them, since they never cared to contact me. The manager acknowledged the shoddy work, but he never apologized for disfiguring the shoes and for wasting my time. When talking to me about the issues they went out of the way to make sure the people in the waiting room would not hear the conversation.I WILL NEVER GO BACK THERE. I do not recommend this place to anyone, since I find it extremely unprofessional. Stay away !! read more