I was able to make an appointment with juan for a bodywork estimate. I showed up at the agreed upon time. But though his employees were there working, juan failed to meet me as promised. They called him but he did not answer their call. I called him - several times, hoping to reschedule. Each time he lacked the integrity to respond. I texted him a couple of times. Juan also refused to answer my texts. At first, I thought there might be some family crisis that would explain juan's failings. But I was able to confirm that no such crisis existed. The guy just didn't feel any obligation to treat customers with respect or even honor his own word.
The only good thing about my experience with this... person, is that I found out what he is before letting him get his mitts on my baby, for which I am grateful.
Based on my experience, I suspect the positive reviews he shows on his website were from family or employees. If a business owner lacks the integrity and professionalism to keep his promises and is so disrespectful of customers that he refuses to respond to appropriate contact from them, it just makes sense that he also wouldn't care much about doing a good job for them.
If, despite this sincere warning, you decide to let juan get ahold of your vehicle... good luck. You're going to need it. read more
