I travel for work so I appreciate the ability to download ebooks but I love going into the actual library even more. It's easy to request books from other towns in the app and they deliver them to West Cheater for pick up. read more

As a new resident, I was surprised to find that this small library is the only one for this densely populated town. This tiny historical building would be nice as an adjunct location. But it's a shame the town/county didn't invest in an additional modern facility to better serve West Chester residents in the 21st century. In addition, it would be helpful if the overall Chester County library system expanded the catalogue of audible books available through the Libby app. read more

The staff really make a good library and unfortunately the quality of the team is really uneven. I try really hard to be considerate given the pandemic and the stresses it has put on everyone, but I had the misfortune of meeting one staff member today after dozens of trips to the library who has really soured the experience. I carried three stuffed bags full of books weighing 35+ lbs into the building so the staff wouldn't have to fish them out of the return bin outside. Since they were almost all children's books, the front desk instructed me to bring them upstairs. Well the older lady upstairs stopped me from putting the books in the return cart and asked me to wait behind a gentleman checking out because "it's just easier for me." He wasn't done, guys. She wanted me to wait behind him. I started browsing but she called me back to hand each book to her individually. She then told me that she could only check in West Chester children's books, not children's books from other county libraries. I was floored. 1) this policy of separating main floor and upper floor books is a preference not a hard rule. We all know the front return bin contains everything together. When someone with 35lbs of books comes in trying to be helpful, you don't make their life worse insisting they should ferry things back and forth 2) you don't tell a patron they can't put books in the return cart and should stand in line and hand them one by one to you "because it's easier for me" 3) when a patron borrows children's books that were on hold upstairs and returns them upstairs, you don't tell them to return them downstairs "because you're going down there anyway" 4) when a patron explains how puzzling all this is and how much all these books weigh, this is your chance to roll back your ridiculous requests, not dig in deeper. I sure hope she doesn't inflict her bad attitude on all our children. I was lucky my son wasn't with me. I wouldn't want him to have seen how I was treated or to be treated in the same fashion. There's no winning when you deal with someone like that. I suppose the learning is to tell them they're being ridiculous and insist on being helped by someone else. I hope you avoid the bad seed among an otherwise solid library team. read more

This is a beautiful library and very quiet! It has all the emmenities needed to research anything. I will be back soon read more

The staff here is incredibly rude, and heaven forbid your kids lose a book! Don't even think about missing the unannounced due dates or they will charge you an arm and a leg in late fees and collection agencies, and make it extremely difficult to close your account. So sad that such a great idea of a public library helping kids learn to read is so ruined by this staff. UPDATE -one of the staff members called me back and helped me settle my fees very easily, at a reasonable amount, and was very friendly. Much happier with this library now! read more

I took a proctored exam for an online class at this location, and the staff members were extremely polite and accommodating to my needs. The space is nice and welcoming. I would recommend this library to anyone who needs to get work done productively. read more

So...I feel pretty crummy about what I'm about to write... I'm not a mean person, but right now I feel like a castmember of It's Always Sunny, circa the "Bums-Making A Mess All Over the City" episode...but I have certain olfactory standards that must be met by any establishment. And the West Chester Public Library, even though it is adorable in it's Victorian-style trappings, and has a decent selection of books & an adequate selection of dvds, is overrun with unwashed, unkempt bums. Bums are allowed to read too!! I encourage it!! But geezus, take your books elsewhere. Especially in the winter, it gets pretty uncomfortable in the lower depths where the fiction section is located. The Exton library has a better selection too, imo. But it's in my neighborhood and I have a soft spot for it. I just wish the bums of West Chester would ...sigh, I don't know. Go take a shower at the shelter!!! I feel awful. Let me temper my embarrassment by saying that the library is very accommodating in getting books in from different branches, and everyone who works there has always been very pleasant. They are working to rid the library of the more offensive olfactory offenders. read more

Cute library. Pretty small but it gets the job done. Nice staff except for that one librarian. You know the one I'm talkin' bout. Very rude.

Small library, but a good spot to stop off and let the kids be entertained. Children's area is on 2nd floor. They offer coloring pages and crayons as well as some floor toys, puzzles, puppets, etc. 2 computers with PreK/Kindergarten-ish educational games with a 30 minute time limit per child. They allow you to borrow Tag Reader books which is great for some extra variety for your child. read more

I love this library. They have a good selection of books, DVDs and music for a small suburban branch. What cannot be found here can usually be ordered via inter-library loan. My only concern is that there are some clientele who look dangerous lurking about. read more

I can not say enough good things about this library. My experience is very different from some of the reviewers here. I use this library regularly and have rarely encountered unwashed individuals. As for it being noisy, the downstairs/lower level is very quiet. Public libraries nationwide have become more lively as they seek to serve and welcome library users of all ages. This is one of several small local libraries that are the little libraries that could. ;- ) read more

Very cute library but if you are looking for a place to concentrate and read this is not the place!!!! , kids are very load and they cry a lot. read more

The floors creek and when someone takes a step it gets pretty fucking annoying. Yes i did use my french to talk about this library but it couldn't be that hard to fix a floor to make it quite. For gods sake it is a library it should be quite. am I right or am I right. read more