Syrus Properties has been managing our investment properties for 10+ years and we have been…read moreimpressed every year. Tracy and her team have renovated and updated almost all of our properties and increased the income! Her team is made up of professionals who answer our calls and our tenants calls with promptness and courtesy. Syrus Properties, Inc is an excellent property management company and we recommend them highly!

This is a wonderful property management company, always available and attentive and always ready to…read moretackle any issue that arises. Tracy, Mitch, Ava, and everyone I have ever worked with at Syrus has always provided wonderful service. So great I have used them for multiple properties and clients over the years. I know I can always count on Tracy and her staff to give me great service. I plan to work with them for years to come.

We have been with Common Interest Property Management for almost two years. While we had a rocky…read morestart with our first representative, everything changed once Rebecca Katreeb was assigned to our account. Rebecca completely turned things around. She is responsive, organized, and consistently delivers a high level of service. Since she took over, communication has improved significantly and our overall experience has been very positive. Based on our experience, I would highly recommend Rebecca and Common Interest Property Management for your property management needs.

After decades of owning investment properties within multiple HOA communities in Marin, we've never…read moreexperienced a management company as ineffective as CIM. Across our HOAs that are managed by CIM, the assigned manager does not return emails, consistently drops the ball, and will sometimes shift blame onto vendors, claiming they are not responding when the real issue is a lack of follow‑through. These patterns have been persistent and unmistakable, raising serious concerns about ethics and professionalism. He is incompetent. We've also noticed a pattern of favoritism toward East Bay vendors, even though our HOAs have long‑time, reliable Marin‑based vendors with fully vetted pricing structures. Given that CIM's headquarters is in the East Bay, it raises legitimate questions about why outside vendors are being pushed when established local vendors already meet our communities' needs. Some of our other investment properties are managed by RealManage, and the difference in structure is significant. RealManage provides two dedicated staff members for a comparable retainer--a community manager who focuses on Board matters and an assistant community manager who is hands‑on with vendors, homeowner requests, emails, and ongoing updates. It's difficult to understand why any HOA would pay for the services of one person when other companies provide two people and consistently stronger support. It is clear that CIM's structure and accountability are far below what any HOA should accept.

We met Lisa through a referral and we're glad we did. We were in a tough situation and Lisa and…read moreJustin did the heavy lifting for us. We've now known, and use Lisa , for the past 5 years and I would happily recommend her and Justin for any leasing situation you have.

Lisa knows her stuff, onboarding was fantastic as she recommended all the right things for us to…read morefix before renting out our property. She secured perfect tenant placing whom we've had for almost 3 thankful years thus far. She and Justin are a very responsive team to issues that crop up, both small and big. It took me forever to write a review maybe because we want Lisa's property management service all to ourselves. ;) Half kidding, she and team do a really good job and keep our books clean with all the receipts and statements she regularly keeps in portal. Glad we went with Lisa!

North Bay Property Services, headed by Mark Parish, an outstanding diligent and efficient gentleman…read morewho kindly and calmly receives and understands requests, issues and questions from owners and renters. I could not have anticipated such an excellent person and the services he provides that improve living situations for all concerned. Thank you, Mark!

Extremely rude and discriminatory. Very hostile when briefly speaking to. Only need to submit an…read moreapplication and when asking a simple or small question I was met with very rude responses. It was very upsetting interaction.

I rented my current place from Caren; she was the property manager at that time…read more I've been here 17 years and am grateful that she found a safe home for me to rent. The property has changed hands and things are not the same; but after reading some of the hidden reviews where I was called delusional, I wanted to update my review. Every time I rented from Caren she was very professional, and always seemed to get repairs done quickly and without much interuption to my schedule. Most repairs were assesed and completed within 24-48 hours. When the rental I live in now flooded the second year, she worked things out to get my family and I in to a hotel. Thankfully, I had a family member who worked at a hotel so the owners got a very good reduced rate. Caren handled things in complaince with state laws and always went above and beyond. I have called her to find a new rental and am hopeful she'll get back to me soon.

S.R.I. 's Caren Castelli, I imagine is the quality of property manager who is few and far between…read moreif not an outright exception. Her care for the properties she manages, their tenants and owners is a masterclass in the field. I can't imagine managing more than one residential complex. Caren makes you feel like you are as central a concern as any other tenant. In the 20 years at my residence she has been the property manager for nearly 18 of them. And has made living here a true comfort. She is thoughtful, prompt and more than fair with notifications about repairs. She is an honest, knowledgable, truly pleasant, no nonsense professional. You couldn't ask for better service. Highly recommended!

I want to express my deepest gratitude to Sarah Jainchill for being incredibly prompt and…read morecooperative. She contacted me on Monday, and by today, I had signed the lease and moved in. Her communication between emails was excellent, and I felt fully supported. I also want to thank my wonderful neighbors, because the house I'm in now will forever hold my memories from the 12 years I spent in that home. My granddaughter was born there, and my two neighbors secured homes on this same street, so it's a beautiful story. I'm immensely grateful and wholeheartedly recommend her services.

BEWARE!!!! I had a horrific experience with Marshall & Co…read more Property Management (specifically working with Sarah Jainchill and Dakota from Laguna Vista Apartments in Tiburon) that felt discriminatory from the very beginning. When I initially inquired about an apartment, Sarah wouldn't even let me fill out an application the moment I mentioned I had a Section 8 voucher. They only came back to me after their other applicants backed down. After waiting an entire month to move in with my family, I arrived at the move in inspection to a complete nightmare. The listing explicitly promised "New beige waffle weave carpet to be installed in all bedrooms" and "luxury vinyl flooring." In one bedroom, management left sharp debris and trash all over the floor from a recent window or paint repair, completely unvacuumed. Dakota explicitly lied to my face, claiming the new carpets were to be taken care of by move in date, only to later shift the blame entirely onto Sarah. The bedroom carpets were never replaced. Instead, the apartment was delivered completely filthy and in the exact same neglected state as when I first viewed it. the appliances in the unit are severely neglected and broken and need replacement. The kickplate at the bottom of the dishwasher was broken and poorly masked with a large piece of red tape. It completely fell apart upon inspection and requires full replacement. Stove and oven was heavily rusted, caked in thick, old grease, and still contained dirty aluminum foil left behind by the previous tenant. The paint was peeling off the range hood from age and severe grease buildup, posing a fire and another health hazard. I noticed a thick, unsanitary buildup of dust and filth along the sides of the refrigerator. Furthermore, the unit had a cracked toilet seat covered in urine, a broken front door sweeper, broken thermostat, severe mirror rot, and cracked, lifting bathroom flooring. Most alarming of all, there was severe black water damage and suspected mold under the kitchen sink, a major health hazard for my kids. The place seemed as if it had not been cleaned in years!!! When I pointed these out, Dakota dismissed these health and safety issues as "cosmetic or minor maintenance matters." I even offered my own time to clean the unit a day early, but they refused to give me the keys for "liability purposes," yet expected my family to move into a filthy construction zone and live out of boxes until they could finally schedule carpet installers days later. Management showed zero empathy, never apologized, and tried to push me to sign the inspection sheet just to get the keys. Fortunately, I stood my ground, refused to sign, and immediately contacted the MHA, who backed me up completely to cancel the contract. Please beware of Marshall & Co. They misrepresented the property, lied about updates, and tried to force a family into a sub standard, unsafe apartment!

Albie from Paseo Properties is hardworking, a great communicator, and always happy to help! Would…read moredefinitely recommend Paseo Properties to friends & family

Great experience with this management team. Rob was especially kind and understanding , he…read morecommunicated clearly and helped make the move out process smooth and stress free. I truly appreciate his professionalism!

Mark at Giant Properties was referred to me by several of my colleagues who themselves have had…read moreexcellent experiences with his property management. He's knowledgeable, professional, friendly, and responsive -- and the tenants like him too. He offers a wide range of services, but you choose which mgmt tasks you need, and he'll seamlessly tend to those like clockwork for you. From finding and keeping great tenants, to maintenance and repairs to protect your property value and keep it optimum-earning -- he smoothly handles all the paperwork, tasks, and details, tenant and vendor relations, rent checks in and payments and disbursements out. 5 stars

Mark has been my property manager for almost nine years. He helped me rent my Mom's house after she…read morepassed away. I told him all I wanted to do was cash the rent check and that's the extent of my involvement. Mark has maintained all aspects of managing my property, handling needed repairs and he created a timeline of anticipated maintenance. I admit he is sometimes slow to answer a call but always comes through in the end. Mark has done an acceptable job for me.

Structure Properties goes above and beyond when I need assistance !! 〰I have submitted various…read morerequests and all have been handled promptly and professionally ! Thank you

They always respond as soon as Possible to any repair…read morerequests. Highly recommend! Thank you...

Under new ownership and I can't speak more highly of Dave Milcoff. He followed through on some…read moreempty promises made under the previous ownership, and made me feel heard and valued. Because of Dave I will absolutely be back and will be recommending this dealership. I bought a certified pre-owned Honda in February and was NOT informed about the presence of the SWAT system or associated cost ($1000 for 3 years). I happened to catch it on the papers while signing, and was not only caught off guard but questioned when I said I did not want it (I'm a student and was already pushing my limited budget, which I had already told them). I was exhausted from being there for several hours trying to navigate loan applications, hungry, caught off guard and didn't have the energy to fight for myself, so I sheepishly signed the papers and left. The next day, feeling taken advantage of, I contacted the team I worked with, and was told that I would received a check for $1,000 for the SWAT system I did not want. I continued to follow up, each time being told that, "the business office was still processing it." Finally, my point of contact stopped replying/answering. Since I don't live in the area, my mom followed up in person, nearly 2 months later. Dave met her, and informed her that the dealership is now under new ownership, and that the promise for a $1,000 refund was something the team could not possibly have done (it was an empty promise). Despite it being "impossible," and being unable to fulfill that promise, Dave did everything in his power to remedy the situation, eventually working something out with us that felt good. So, thank you Dave, for going above and beyond to try to remedy a problem that wasn't yours. Eternally grateful! Will definitely be back because of you.

Avoid Honda of Marin if you expect basic courtesy or staff who listen to paying customers…read more ​While paying for my service, I asked about an orange flag on my inspection report. The service associate mentioned it was likely just old hoses and nothing I should worry about right now. I had a follow-up question about whether he had ever heard of a scenario I had been experiencing lately. Before I could even complete the sentence, the associate shut me down, saying, "We're a Honda dealership and your car is a Hyundai, so we can't answer questions." ​It felt like an immediate brush-off. I tried to clarify that I was just asking if he had ever heard of the symptom I was trying to describe in ANY vehicle, not a brand-specific diagnosis. Instead of listening, he talked over me, repeating that they were a Honda dealership and couldn't possibly advise on anything to do with a Hyundai. I had to firmly hold my ground just to get through a sentence to repeat that I was simply asking if he'd heard of anything like it. He finally admitted that he had. ​When I pointed out how needlessly difficult he was making a simple customer question, he turned it around on me, put his hand up toward my face, and said he was "done." ​I'm not sure if this was some sort of bias against women or maybe he was having a bad day, but what I do know is that my money will go elsewhere. Honda brand and service centers won't see a dime from me or my family members again.