Thankfully I don't have to use this post office very often, but when I have it hasn't been a pleasant experience. Even if the staff aren't talking to someone on their mobile, service is minimal, and last time I was there I had to work quite hard to get them to give me a simple proof of posting (they told me they didn't have the forms and to come back tomorrow!). Asking for second class recorded got sighs and disbelief. In short, if you are in West Byfleet and need to post a letter, carry on and go to Byfleet Post Office, where the staff are friendly, polite and know their stuff. And don't hold conversations on their mobiles. read more