Wow.. Thats all I can say. I called to ask for service and availability for my mother that has a broken furnace in -10 degree weather. I was greeted by "Lori." Without even being able to complete my sentence, she immediately asked if they have serviced my mother before. I responded "no." Before even finishing my next sentence, she bluntly said: "I'm sorry, i'm not allowed to schedule anyone new right now." I then tried to confirm if they were just busy for the day and if I could schedule for the following day. She had no interest listening to me as she just hung up on me mid sentence.
I've been a plumber for 15 years as well as a service manager for the last 6 and in customer service for 20 years. This was a great example of what NOT to do. --Extremely rude and inconsiderate all together. Based on that experience alone, I would highly recommend never having these people out to your property, especially if it's anything like my experience with "Lori" over the phone.
NOTE TO OWNER: If it was my company, (which i've also had) I'd get rid of this employee, or at least have a talk asking what is personally bothering them that falls at the expense of other people looking to use your service, unless of course you conduct yourself in the same manner. Thanks for the time guys!! Bad experience. Good luck with the growth! read more