I'm so appalled and concerned by the care or lack of that was given to my grandmother by people I…read moreuse to work side by side with, ones I looked up to at one point. It's hard for me to comprehend the lack of accountability(letting a CNA leave my grandmother unattached in a vehicle with the motor off while in Zaxby's), compassion for others(instead of assistance with feeding they claimed my grandmother was combative so they just didn't feed her, she lost approximately 100 pounds. At her new facility the first week she gained 1 pound and now 4 weeks in has gained 6 pounds), and disrespect this facility's staff has for their patients(the nurses smoking vapes at the nurses station with a patient next to them on oxygen, the administrator walking the halls beside patients puffing away on her vape). When a person accepts a management position you have to differentiate the friendships you've made with other employees because they are now your subordinates in order to maintain accountability in the workplace. There is none of that in this facility. If medical errors are made, management will lie to the families face, delete grievances/cover up for Nurses and CNAs under them, instead of taking corrective action to prevent these errors from occurring again(a tourniquet was left on my grandmothers arm for over 48 hours admin assured a grievance would be filed and an investigation would take place. There is no said documentation in my grandmothers medical record other than our families documentation that we took ourselves of this incident, no ultrasound, no venous Doppler, no doctor visit, NOTHING besides removal of the tourniquet. There could be permanent damage to her arm but nothing was done to ensure that her health was not compromised by this medical error. There was no teachable or corrective action, NOTHING, no effort of NOTHING. It is extremely sad to see what was once a great place for the elderly turn into a family's worst nightmare.

I would like to thank the staff and all workers at Signature HealthCare of North Florida's…read moreGraceville location for the cordial and professional help they gave both our patient and the family. They tried in every way to assure our brother that they were there for his medical needs and comfort. They treated us, the family, with the greatest respect, and were attentive to our special needs. Thank you, Virgil Mixson