Called several times to "get an appointment" last Monday 7/31. Finally got a return call right before they closed and the person on the other line was horrible. She very brashly stated "we don't have any appointments left." I asked what do I need to do to get an appointment. She huffed, and said brashly again, "we're first come first serve." I said ok, and asked when should I call back to be early and get an appointment. She told me to call Monday morning at 9am. I asked her if there where any other resources I could access due to my situation. She told me she was not sure and to to call "211." I explained that I had done so and was referred to WCC. She told me again to call back next week.
Fast forward to to yesterday Monday 8/7. I called at 8:45am and left a message explaining my situation. I felt like something wasn't right so I continued to call back to try and set an appointment. No answer. Tried to set an appointment online, not possible. So I left another message just after 9am.
At about 1:30 that afternoon I received a call back from the same woman I had spoke to earlier. Same response and demeanor. "We don't have any appointments left." I asked why I was not called or did not receive an appointment? She stated agin rudely "it's a first come first serve sir." I told her I left two messages. One even before they had opened. She then changed her story and told me that "the phones open to receive appointments at 8am." I told her that is not what she told me last week. She began to argue with me so I told her that she was being extremely rude and disrespectful to me and I didn't appreciate it. I obviously then asked to speak to a manager and that maybe she could help me in my dire straits situation. She didn't offer me any information or other ways to make sure I am applying in a timely manner. She simply told me I would be transferred.
Of course, the manager did not answer her phone. I left a detailed message explaining my situation. It is now Tuesday at 5:30 pm and I still have not received a call back.
I'm starting to believe this place if corrupt. I've done youth outreach services with my local church, fed the homeless, and annually visit retirement communities all in hopes of helping people without them having to ask. It's very humbling to have to do so. I've recently dealt with Innerfaith Caring Ministries and St. Clair and they treated me with the upmost respect and went above and beyond to help me. They both ultimately helped me out after genuinely asking me about me situation so they could refer me to more assistance.
The one time in my life I ask for help, they treat me like this? Absolutely disgraceful. I'm willing to bet I never get a call back or response to this at all. Really terrible. read more