I always have a GREAT experience when I take my car in for an oil change and it is all because of Service Agent Stacy Bruner!!! She ALWAYS provides amazing customer service!!! I receive oil change deals from the location I purchased my vehicle .....Brandon Honda. I refuse to go anywhere other than the Wesley Chapel location and it's all because of Stacy. Thank you Stacy!! read more

I have taken my vehicles to Wesley Chapel Honda for years but the most recent experience was terrible. They said they replaced the evaporator but after driving my vehicle for weeks afterwards it just didn't seem correct. I took it back and they said there was a crack in the evaporator. So, they replaced it again and in the process damaged the entertainment system, broke one of the temperature buttons and completely forgot to replace the passenger side night light panel. They later told me that panel is no longer made and that if I find one to buy it and they'll reimburse me for it. Well 6 months later after countless texts and emails with little to no response I'm out $80. I even stopped by to speak with a manager and was told they'll process the check and mail it to me. Never happened... Terrible customer experience. I would not let anyone I care about get their service done at Wesley Chapel Honda. read more

Zero stars -- would leave none if the option existed. This dealership collected nearly $2,000 for titling, registration, and taxes, yet only remitted $1,113 in taxes. I was then required to pay an additional $300 in my home state for registration, leaving an unaccounted balance of $828 that has never been returned. Despite multiple emails to both management and the accounting team, I have received no response. They have refused to provide an itemized accounting report, refused to issue a refund, and have been entirely unprofessional throughout this process. This is not a misunderstanding -- it is a failure to account for and return money that is not theirs. Buyer beware. read more

After the manager replied here and contacted my wife again requesting she modify her Google review, the conversation reinforced our experience with this dealership's approach to customer service. The owner did not acknowledge or take responsibility for the issues we encountered during our transaction. Based on the volume of owner responses to negative reviews across multiple platforms, I question whether this reactive approach represents the most effective use of management time. A proactive focus on accurate communication and transparent business practices during the initial transaction would likely reduce the need for extensive post-sale damage control and provide better outcomes for all parties. read more

Not sure! Sitting for 2.5 hours waiting for a new battery and tire change, you tell me?

Okay so my car is 9 months old. I brought in to have the seat redone because it was starting to pill. Not even a month later, same section on the same passenger seat it did the same thing. Today i am bringing it in and having them CHECK the heating components because that seat is rarely used. I have to say Stacy Bruner in the Service department took great care of me. Never had an issue with any of the customer service. Just annoyed that the car is less then a year old and this is the second time this has happened read more

Great service. Anthony, our service advisor was excellent. Oil change, tire rotation, full auto inspection, with a free car wash.

Bought a car here in January & although that was a good experience, a couple months later we needed information about the Extra add-on package we purchased from the finance department when closing on our loan as its no where to be found in any paperwork we received - so we call the finance department to try and get the information. Well 4 calls later, leaving messages each time, No ONE bothers to call us back. It's beyond frustrating- as it seems the moment you buy your car they are MIA to giving you any customer service at all. For that reason we will never buy another car from them!! read more

Sadly, the excels person was very nice. His name was Ahmad. I like the car we bought which was a Honda pilot elite. However. Trying to get some clarity on exactly what is covered under warranty and what is not has been quite the undertaking. No one seems to know what is included and people are just throwing numbers that are unsubstantiated for instance lifetime powertrain warranty for as long as I own the car. Electric warranty, 10 years or 100,000 miles. I went there four days in a row 72 miles round-trip to get Apple Pay to be turned on. They were a few people that tried to help. It was very nice of them however, all they managed to do was pre-programmed their music selections in serious music in pretty much that's about the best I could say. As I say, I went there four days in a row to get Apple Pay to work I ended up being sent down the street to the AT&T store since that's my cell phone carrier to see if they could get Apple car play to work. But even they couldn't however they did hook me up with a call to Apple who access to my phone and was able to turn on Apple CarPlay. Nevertheless has spent almost 400 miles of my brand new car going back-and-forth to that dealership just to get the radio to work and it's preset stations door locks, headlights, how to open the doors, and all the things that Apple CarPlay makes work. We initially went there because Wesley Chapel Toyota was horrible not really realizing that the same company owns both dealerships. However, as I say, the salesman was very nice. That is literally the only thing they have going for them. That being said I would think I would have everybody from the lady that answers the phone the sales staff the finance staff even the service staff be able to set up these options on your car. Explain each one. What each button does. What option the vehicle has and how it worked. Not just how the sunroof opened and closed but all the other buttons like I said, I like the salesman I like the car I even gave them a great review in Google. If I was to redo that, the only thing I would say is that the guy that sold me the car was nice. Other than that I probably would've left and bought a car somewhere else. That's not to exclude how they say they're not a high-pressure sales dealership well for the first week after I bought a car from them. I received text messages and phone calls wanting to know if I was still interested in buying a car. Remind you this is after I've already bought the car. If that's not high pressure I don't know what is that's been my experience. Take from it what you want. read more

Their loan officers and salesman screwed me over good! I was supposed to be a cosigner and unbeknownst to me, I was put down as the primary borrower which later on dropped my credit score 150 points. Would never trust this Honda dealer again. read more

0 Stars for their awful mistake. 2 stars for them fixing it and me having to wait = 1 star. As if it could not get any worse....... Now they left the wheel lock tool out of my car from my tire rotation in January. How do I know? Because I am at Sams Club and cannot get new tires because the service department took the wheel lock piece and never replaced it back in my car. I have only had my oil and tires done in this service department since purchasing new, so it was them. Someone ended up bringing it here (HE WAS NICE A+) after my husband complained and was transferred and hung up on multiple times. Great service standards. Not. Two hours now gone and now I have to wait to be fitted back in at Sams (they are totally awesome and great service at Dale Mabry location), even though I had the first appt at 8AM. Can any more go wrong with their dealership service? Unreal. I have NEVER had the troubles with ANY dealership in my entire life that I have had from this one- and I have bought from Ford, Chevrolet,, Dodge, Jaguar, Hyundai etc. This. Is. The. Worst. Car. Experience. I. Have. Ever. Had. The service department is inept. THEY NEED TO READ ALL OF THEIR REVIEWS AND ACTUALLY TRY TO IMPROVE THEIR DEALERSHIP. THEIR TRACK RECORD STINKS. *****If you are reading these reviews, run, do not walk, to another location. ****** Also, they will type the same canned copied and pasted reply. They have talked to me EVERY TIME, yet they still put that they tried and could not reach me. LOL read more

Wesley Chapel Honda - Car Dealers Near Me - Wesley Chapel, Florida

Having bought many cars in my life the so called Service at Wesley Chapel Honda is hands down the worst I have encountered. Brand new car needed two major parts. Was told a couple of days. Three weeks later nothing. No calls no parts. I really also question whether the parts are on ordered or needed. No communications at all. Even tried to reach out to our salesman, no help. My opinion buy a Lexus or go somewhere else to get your Honda and service. DON'T GO TO THIS MESS read more

This place is a joke. I had walked in this morning with my Honda odyssey to check by som so called adviser Micheal. I waited home until 4 pm without any update. So I contacted them and then he texted me back then I have to wait until next Monday or pick up now if I want to use the car today. I would never choose this place. They are beyond irresponsible. read more

Xavier was our sales person. He was excellent in every aspect. The sales manager, Sam, with the broken arm (I wanted to break the other one) was a real ass - never introduced himself, was rude, ignored us and sat around with a superior attitude. And this was before I made him undercut quotes from other dealers. Never said thank you. Xavier was the polar opposite - polite, accommodating, friendly - a real gentleman. read more

I have driven Hondas most of my adult life and purchased a beautiful new Honda here a few months ago. Hatem was my sales representative and he was first class. He knew what I liked and had the perfect car ready and waiting for me. Moreover, Hatem worked with his Finance Manager and got me the best deal. The experience was flawless. read more

If you are interested in an oil change that does not take hours to get done, do not go here. Over two hours and I'm still sitting here. And I asked for them not to clean my car. Nuts!!!! read more

scam dealership, Honda brand battery only 14Mo old - date on the battery win an 8 year warranty. Bad cell, going dead & they won't honor warranty. Scam for a few hundred dollars. read more

HORRIBLE dealership don't waste your time and especially not your money here. Terrible customer service check the Better Business Bureau for all the complaints and comments about poor service. I t's plain to see why they are not affiliated with the BBB because then they would have to have at least a minimal amount of standards which they DO NOT. On one of the very few phone calls in which they answered I was referred to as one of those f***ing customers that we don't talk to. They don't return phone calls or messages and it took me over 3 months to get basic paperwork from them. Don't walk away from this place RUN AWAY. Interestingly the asshole who responded to my review is the same who refused to talk to me or return my message left with his assistant and others. read more

This dealership will scam you all the way out the door! We were looking to purchase a used Odyssey priced at $25,000. By the time they added all of their bogus fees on ($3900 reconditioning fee!!!!) we were financing nearly $40,000. INSANE!! AVOID THIS PLACE AT ALL COSTS!!!! read more

I purchased a 2020 Honda Civic SI with 39k miles on it. I inquired about it online where they had it listed for around 23k. After all there dealer fees and whatever markups they like to apply I ended up paying close to 30k for the vehicle. I really do like the vehicle a lot, so I paid the all their markups and "dealer installed packages" with the vehicle. After the test drive and before I signed any paperwork, I mentioned to my sales person, Owen, that this vehicle had quite a bit of curb rash on the all black wheels & asked if they could take care of it. He checked with someone & told me no. I let it go and went forward with the purchase of the vehicle. I had some issues with getting the info for the Vehicle Service Contract that was included in my purchase but I called Fidelity & just got what I needed from them. The day after purchasing my vehicle I was contacted by Matt, the manager. He congratulated me on the purchase & offered to fix the curb rash on the wheels for me. I also told him about a few other things that I was concerned about that I saw after taking the vehicle home, I had a reverse light that was out, the oil was at 30%, & there were some stains in a couple of the seats. Matt told me that it was unacceptable & would schedule a time for me to take care of it. He called me later that day or the next day & told me to bring it by Monday night & would have it taken care of by the end of Tuesday. When I dropped it off Monday night, the advisor I spoke to had no idea what I was doing there & told me I didn't have an appointment. He wrote down all the things I told Matt a few days before on a loose piece of paper & then told me the Recon guy would handle everything. On Tuesday I received no phone calls updating me on my vehicles status & I called a handful of times and the advisors I spoke to had no idea what was going on or where my vehicle was. My wife even called on her lunch break & they told her my vehicle hadn't even been touched yet because I didn't have an appointment. Matt eventually ended up getting a hold of me & told me that he didn't understand why service told my wife that because he just got the keys back from service & that the maintenance was complete. I asked him if it was gonna be complete by the end of the day and that I had to drive an hour to get to the dealer. He told me it was gonna get picked up by their wheel guy & it would be ready for me by 7-7:30. So my wife took me to the dealer & when I got there at 7:45-7:50 my salesmen, Owen, contacted someone & told me my car was still with the wheel guy & to comeback tomorrow. Which was unacceptable but I just let it go & left. I got a call from Matt the next day & he apologized for the miscommunication & offered to get me an uber cause I had no ride that night. So I did appreciate Matt for making that happen for me. When I received my vehicle, the wheels did look good. I checked the oil light & it looked like it was reset. However they didn't address the stains in the seats nor did they fix my reverse light bulb. It was close to closing time & I didn't have a ride home so I took it home & decided to deal with it the next day. I called Matt & he told me he checked it himself & everything was good but he said to give him an hour & he'd call me back. He didn't call me back and I called him a bunch of times later in the day. Owen ended up reaching out to me & told me to go to their service department for the bulb and to get some nice seat covers for the stained seats. I told him I'm done with his service department & if they wanted to help still, that I'll take it to someone who's competent & they can take care of the bill. Matt called me and told me he spent 670 on the wheels and that it IS a USED car and he didn't have to do that. He told me he could've put nail polish on them and that he went 'above and beyond.' He told me to bring it to service and that they are competent. But after all this I don't think they are competent. It's a shame because I really like the car but the dealerships incompetence made this a really tough experience. read more

I want to start by saying I love my odyssey BUT I'm not so pleased with the dealership. First, we had an appointment with a salesman we talked to on the phone. When we got there he wasn't available so we were switched to a rookie salesman. I explained exactly what we wanted . We waited a while and when I went to the men's room he brought my wife a car to consider that was exactly what we had already and not what I asked for. I got a little excited and told him again what we wanted so he took us to a grey odyssey that wouldn't start. He said they have several out back and what color did we want because all were available. We said Maroon. He brought a white one and said they were all white or grey. We took the white one and then it got worse. I wanted a factory hitch installed for my mobility scooter and he said u haul would put an aftermarket hitch on for about 200.00 I had bad luck with the aftermarket hitch on the car I was trading in so I asked for the factory hitch for over 2 grand. Then while they were getting the car ready we went to the financial office and were sold an extended warranty for 5 grand that said we would be supplied a loner car if our car was kept overnight. After 10 hours at the dealership we were told they needed the car for the weekend so they had us use our trade in as a rental that I'm sure Honda paid for as we had to sign it as a rental. We were going north next Wednesday so we needed the car Monday. Not ready until Tuesday so we picked it up and packed. On the way north a trucker pointed out the wire harness for the hitch was hanging real close to the ground. The factory wire harness was installed correctly but to accommodate the lift they spliced into the factory wire harness instead of getting a simple 2 wire plug to work with the factory harness. It gets worse. The display for all radio and gps functions went blank. They picked the car up and no loaner was available so I told them I had a doctors appointment at 9 am . They brought the car back at 8 not fixed saying they had to order the new one. I had mentioned the wire harness but that also was overlooked. A month passed and one day the battery was dead so I recharged it and the display started working again. I called the service manager and told him and he said it was consider defective and they would replace it and fix the wires. I told him to call when the part comes in and I would bring it back to complete the repair.. Almost a year later and no call. We took it to the West-Hurr dealership in Canandaigua NY for service where we met a very pleasant service writer and I explained all of this to him and pointed out the wires hanging down. He said he would make sure all of my concerns were addressed. Wires still hung down and displayed was completely ignored. Why? read more

I bought the 2022 Pilot in the photo on Dec.1. The purchase price of the car was $30,299. which was the agreed upon price. Upon leaving the dealership I felt that the out the door price was not right. I left the dealership without the paperwork and did not get it till December 8th. I had asked for the paperwork twice before I got it. I saw that the base price had been changed to $36,209. So there is a problem. I was under the assumption that this was just a mistake. But the fact that no one is calling me back today makes me very uneasy and is very telling. I have left 4 messages / texts asking for a call. I have been told someone will call me soon today....nada....Their non response is making me very uncomfortable and very dis satisfied as a customer. read more

Wesley Chapel Honda - dealership ad from Wesley Chapel Honda and the price I agreed upon. - Car Dealers Near Me - Wesley Chapel, Florida

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Was there yesterday they didn't want to assist me from waiting outside and walking inside.

My car was 3 weeks in the for repair . One day I went to pick up couple things from my car... Guess what!!! My car was out garage with sunroof open my seats was not cover my car was a mass....! When my car done , I founded a big scratch in the driver door. Now I am waiting on the James the manager to fix what. James had been very dishonest he lied to us. I think we have fight because when people lie you can't trust no more. If the manager lies what do you think about the employees they will do the same. read more

Wesley Chapel Honda - Car Dealers Near Me - Wesley Chapel, Florida

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Four years later and I still do not take my car to Wesley Chapel Honda for servicing. I always go to Ocean Honda. Wesley Chapel Honda is owned by Lithia Motors, as is Tampa Honda. Again, I received an offer in the mail a few weeks ago addressed to my deceased mother for $8788.00 off the price of any vehicle and the original MSRP of my trade-in vehicle. In short...they're giving away cars. Right. Interesting to note that it clearly states on the offer that it is good only for the recipient. Using my dead mother's name is quite clever. That way, they can reel you in, point out that it's only good for the recipient, and state they can still give you a "good deal". Yeah. Right. read more

I called to inquire about a vehicle I saw online in which I was very interested in perhaps buying. The salesperson told me that I needed to speak with the sales manager to discuss the out-the-door price. He was supposed to call me back. I waited over an hour, and still no call. I called back and spoke with a different salesperson. Again, I expressed my interest in the vehicle and told him that I was still waiting for a call from John. The salesperson was so unconcerned. He barely said five words to me. He didn't try to answer any of my concerns. Nor did he care that I was a prospective customer. He offered no support or resolve. Here it is, almost 12 hours later, and still no call from John. Worse service EVER!! read more

Every time I have any interaction with this place, it's just lousy. I really wish we had another option for Honda dealers in this area. Unfortunately, every time I have a problem with my Civic, this is where I end up. The people that answer the phones rarely have information and pass the buck. The length of time it takes for service/repairs is ridiculous. The waiting area is slummy with no amenities. I'm just biding my time to buy another Toyota. read more

My Husband & I bought our first Honda! we were really nervous, because I've always bought Chrysler. (My late husband was a retiree) Scott was our salesman! he's only been there for a month or so! how amazing he was! his manager (Sam) let us take the car home over night! who does that? we did! We went back, & bought the car!! we bought a CRV-L hybrie!!!! I drove home, it drives so smooth, quiet. One of the feature's you stay in your lane. lol Personally we really love the car! I'm going to send all my friends to Scott! No stress!!! I think this is the BEST decision we've ever made! So happy! Thank you Sam & Scott! The Tucker's Marshall & Jackie read more

Do yourself a favor, read the other reviews and stay away. Not going to bore you with another long story of what happened but the manager and employees are cold and lifeless with poor communication. They don't care about making customers feel good about spending a lot of money and could care less about earning your business read more

Nobody likes car dealers but these guys are the worst. I feel like I need a shower when I walk out of the place it's so slimy. I have been in this dealership twice. The first time to buy a new car. The deal was so bad I stood up and walked out. I ultimately did the same transaction with Honda of New Port Richie for over $10k less than Wesley Chapel Honda's initial offer. Two weeks ago I sold them a car and that's really the reason for this review. I was reluctant to go in based on how long it took to wash the slime off from my previous visit but it was a Honda I was selling so I figured the Honda dealer was the place to go. I put on my biohazard suit, walked in and we quickly came to agreement on price. I was hopeful but, it turns out it was all down hill from there. Issue one: They wanted me to sign over the title and give them the car with no bill of sale and no payment. I was supposed to take their word for it that they would get me a check "No later than Wednesday and probably by Monday." It was Saturday. Their position was that their internal check request document was proof that I would get paid the agreed to amount. I told them this was not acceptable. This resulted in over half an hour of waiting around for them to come up with a solution. Their solution is actually issue 2. The slime was up to my knees at this point. Issue two: They told me that I could keep the title and the car until they had a check I just need to sign their agreements. This whole thing probably goes from slimy to illegal at this point. They offered up a power of attorney, a title request form and a title transfer form. Basically everything you would need to sell a car if you didn't have a title. The end result would be exactly the same as if I had signed the title over to them they were just trying to burry it in paperwork. At this point I had decided that a company the size of Lithia wouldn't risk their reputation on a $5000 transaction so I went ahead without pointing out that I knew exactly what they were doing. Shame on me. I was now swimming in slime! Issue three: The transaction was on a Saturday. Remember the promise that they would have a check to me "No later than Wednesday and probably Monday". No problem here. The problem was when I showed up a week later, 4 days after the "No later than..." date. After waiting around for over half an hour the sales rep told me they didn't have a check and offered no explanation as to why. He did assure me that I would have it "No later than Monday". That sounded familiar. I don't know if the issue was incompetence, he hadn't done his paperwork, or dishonestly, he knew it would take over a week and lied. Either way it's unacceptable to set expectation so far off. God forbid they do this to someone that actually needs the money in the timeline they committed to!!! The slime had now formed a title wave that I couldn't escape. Issue four: I received the canned email from the general manager thanking me for my business and offering his help in anything I needed. Remember, they haven't actually paid me for the car that they have had for 9 days at this point. I responded to that e-mail with a brief (unlike this review) description of the issue. I have yet to hear back from him. Clearly he cares as much about his customers as his sales reps do or... Maybe the slime tidal wave swallowed him, his employees and the whole dealership. We can always hope! I did finally get a check from them 10 days after they took possession of the car. It's not the time that I have an issue with, it's the lies. These guys clearly have no integrity. They lied about the timing. They lied about what papers I was signing. There was even a second sales rep that answered the phone and lied to cover for the lies of the original rep. There is clearly a culture of deception and dishonesty at this business. You could easily do better at any other dealer in the bay area. If you do go in be prepared for the slime!!! read more

Update to my previous review: The Business manager replied to my comment making it seem like it was a shortage on parts, which caused an increase in price. I can assure you my experience was about the service, not the price of the goods. I was told word for word: "We are unable to give you a part number because if I give it to you, then you will buy it somewhere else and I won't be able to feed my family". The manager came out in support of his comments. Respectfully, that's not my problem as a customer. If the part workers are in that much of a position to not feed their family, then that's just an even more accurate representation of the business and how little they pay their employees. The manager came out in support of his comments. Nonetheless, the manager who replied to my previous review said to call back to work through this. I called back a week ago and left a message, and was never given a call back. I decided to write a 2nd review because this is hands down the worst car dealership I've ever experienced. read more

After dealing with Subaru dealerships in Colorado for years (the epitome of service excellence) I learned a hard lesson here. These folks are predators. Granted, I am a good natured soul and who can be impressionable and am an easy salesman target. I know all of this now. I am grateful to the sales manager for opening my eyes. I didn't know people could be so snakey. When the guy told me "if you don't sign this right now the car will be $2k more expensive tomorrow, that's just how the market works" intimidation tactics. I should have walked out then but I didn't have the balls. I let them swindle me into massively overpaying for a used car with a variety of issues. Cracked my windshield somehow the DAY OF SALE and told me to contact my insurance about it. I should have never signed these papers, but you live and learn. The absolute worst was the finance guy. I was lied to straight up on multiple fronts using little sales tricks. When I tried to clarify later I was told I "misunderstood". And very aggressively that "there is no cooldown period in FL". I'm just heartbroken over it all and in a much worse financial position than I used to be because I was not strong enough to walk out on these guys. I'm stronger for having had this experience, but my heart hurts, because I did not know how gross salespeople could be. Live and learn. Believe the reviews folks, not everyone is a Karen. I thought "how bad can it be?" Looking through the five star reviews, it is interesting that they are all short and include the name of a sales person. Makes you wonder. read more

I experienced multiple lies., violation of Florida Laws, In addition to trickery when signing documents. These lies continued even after confronting dealership management. Only after showing copy of Florida Law and threatening legal action did they stop some of the lies. I believe that this is the mode of operation of all the car dealerships in the Lithia network. Shame on me for not checking reviews and BBB reports. DON'T BE A VICTUM After this review was posted a response was posted by Jared White General sale Manager asking me to contact him. This was only a sham response for Yelp readers to think they wanted to address the complaint. First of all attempts to contact Mr. White by phone have gone unanswered and my email address is blocked when sending emails to Wesley Chapel Honda. So don't be fooled these are some slick operators. Their theme song should be Gypsies, Tramps and Thieves. If you have had similar problems contact Florida Department of Highway Safety and Motor Vehicles read more

Would give no stars if possible! Wasted 4 hours to be told $500 a month on a used 2021 Corolla is the best they could do! They were pushing this one vehicle and claim it was the only car that would be the best deal. Bullshit!! They obviously wanted to get rid of this particular vehicle! I'm thinking as soon as it's driven off the lot it will completely fall apart and getting anyone from the dealership to acknowledge and rectify a problem will be a monumental task by reading other reviews! Do yourself a favor and stay away! Maybe in a few months they'll have an entire new staff with a more willing attitude to give a first time new buyer a palatable deal!! read more

I asked to speak to the GM. They stated that they don't know his schedule and that he comes in when he wants. That's not how it works in a dealership. The man at the tower was arrogant, he was very rude. Kept t alking over me disregarding my problem, I've been having with them. His word write a freaking review. You think Honda doesn't get bad reviews. I was shocked bye his answer. He wasn't wearing a name tag, when I asked for his name he wouldn't give it to me. The fact that they would throw thier new GM under the table like this, was aweful...To treat a veteran like this is truly sad. I'm in disbelief of what took place today!!1 read more

Posted another review for them to ignore it again- My mother went in to use a warranty that she paid for and they turned her away and STILL have yet to address the major issue. Wesley Chapel Honda and Lithia Motors are starting to feel like a lemon company being that they wont fix their mess ups nor address upset clients when they have proof of the negligence. read more

Josue was great. However, his manager was angry and very unprofessional when we told them our price limit for purchasing a used Volkswagen. The managers body language and tone was very aggressive and my children and myself felt unsafe. My husband used zero foul language and did not speak rudely because our two small children were there. A few years ago we purchased a Dodge Ram from this dealership, but we will not be returning again. read more

I'm so disappointed in this dealership.I have always recommended customers to go here. Salesmen don't seem to know how to communicate well.Told them I didn't want the low-jack crap.They try to add in. Overpriced cars and fees for everything.They lost a car deal at the end of the month for poor sales handling and finance depart not willing to negotiate deals. I won't be buying cars or recommending Wesley Chapel Honda anymore. read more

Absolutely horrendous experience, DO NOT purchase a car from this dealership they are liars and con men. I seen an advertisement on Facebook back in November for a "Major Trade and Buyoff Event" and decided to go into the Wesley Chapel Honda dealership to explore my options. My salesman, Bruce Biggs, was friendly enough and knew exactly what I was looking for and pretty quickly got me into a 2021 Civic Sport, which I traded my 2020 Hyundai Elantra for. When I signed the initial offer letter, which I have documented proof of, I was promised "LIFETIME OIL CHANGES" along with an estimated payment and term. By the time I got to the finance manager, Jose Herrada, the payment that I originally had agreed to had increased significantly and I was told that this was because of "added packages." When I questioned this, Jose literally told me that he "wasn't rushing me, but he was rushing me" because he had another customer coming in. At this point, I was trapped with a $750 monthly car payment, but at least I had a warranty and oil change package. I was never provided with any documentation for this agreement and left with nothing but my new car and a picture of the paper I originally signed from Bruce. Today, I took my car into the dealership for my first scheduled oil change and was told by my service advisor that the lifetime oil changes I had been originally promised weren't showing up in the system. When I questioned Bruce and Jose about this, as it was one of the main selling points for this purchase, I was told that the lifetime oil changes hadn't been included as I was promised and this was because "bumper to bumper coverage" had been substituted for it. This was never communicated to me by the sales team or the finance manager at the time of the agreement and again, Jose was very condescending to me and did nothing to rectify the issue. I felt defeated and tired of being repeatedly lied to at this point and asked for the contact information for the general manager, Justin Hann. The man at the front desk, Ed Osborne, was in the middle of providing Justin's contact information when Mike yelled across the (full) sales floor that they were unable to give us the GM's contact info. When I picked up my car after my oil change, I checked my fluids for reassurance, just to find that there was no oil even registering on my dipstick at that point. While this is still inconclusive, this indicated to me that my oil change either hadn't been done, or hadn't been done properly and I feel strongly that the dealership is trying to sabotage my vehicle. I will NEVER purchase another vehicle from Honda and will be sure to let my network know about this experience so that they don't fall victim to this scam. I'm leaving this review in hopes that the general manager or director can view it, since I was denied their contact information. read more

Wesley Chapel Honda - Car Dealers Near Me - Wesley Chapel, Florida

Peter Veloz Was A Great Salesman. Thank You For Helping Me With A Great Purchase, I Love The Honda HRV 2024.