I want to thank Justin Jarrell and Ed Osborne for my amazing 2026 Hinda Civic Sport. Customer service is outstanding they treat you like family and are all about making sure their customers are 100% satisfied read more

Went in on a Saturday 9/12 to test drive a car, signed paperwork, couldn't get the car until my loose tag block was fixed. Asked for the paperwork and was told it wasn't a done deal until the loose tag was fixed, drove off and realized they charged me more than what we had agreed on. Called my salesman and he stated that no that wasn't what we agreed on and he would have the finance man call me. I live 3 hours away. I turned around and went back up there. Magically the computer crashes and there was nothing he could do at that time. Salesman said you didn't give her any paperwork and he stated that he couldn't because the transaction wasn't final until the loose tag block was undone. he stated that he was off Monday and would e-mail me the new contract with the correct amount. I called Monday to see about my so called tag block and there was nothing. my salesman called me on Tuesday and stated that they could just cut me a check for the over charge or I could see what the payments would be if I took the bumper to bumper. I decided to take the bumper to bumper. I waited for my new contract which I never received. Wed I decided to get on and check my bank account, they took my 5K down payment. I messaged my salesman and asked what what going on. He stated that he would get with serivce see if my car was ready have him e-mail me my new paper work and get the car to me. Here is is Thursday no e-mail no word from the dealership. I have tried to e-mail the GM with a return to send failed delivery. I am over this!! 5 days later I have no paperwork, lost 5k of my money, no car to show for it. ***update*** Finally got my car to me. 1 day shy of a week. I bumped the stars up because of the salesman. When he called me and talked to me he was very understanding about my frustration. He gave me to the finance guy to explain the hold up and of course we went around and around. I told him that communication would be nice. The whole hold up is on their end not mine. Let's just say he hung up on me. But I got my car and I'm happy to have it. 9/24- So I email the GM like I was asked to do and you don't even respond to it. Already dumping money into it since the check engine light came on not even 48 hours after having it. Still riding on a dealers tag. Can't get anyone to talk to me. So let's talk here where everyone can see what kind of business this is and why NOT to deal with you. I want to know what the hold up is. Where is the rest of the paperwork? Why am I still riding on a dealers tag? Answers and communication go a long way! Tomorrow marks a week I have had my car. 10/7- still rolling around on a dealers tag with no answers to why. No one will call you back. I guess I'll have to make that 3 hour drive to show my butt. I'm tired of these games they are trying to play. read more

I recently purchased a used (one owner) Honda from this dealership. I spent over $20K. Less than 10 miles down the road the "low tire pressure" warning light came on. The following weekend I learned both rear tires had plugs that were slowly leaking and the tires would need to be replaced. Good thing neither tire went totally flat before I had them replaced because I also discovered the spare tire had a grand total of 4PSI, not the recommended 60PSI. So much for thorough servicing prior to sale! At the same time, I was told both front tie rods needed to be replaced. In the end, one week after my purchase I spent another $1,200 for tires, tie rods and an alignment. I was also mislead by the salesmen about when their parts department closed, and it took a total of 4 phone calls to finally contact this salesperson about following up on yet another discrepancy with the car I bought. Needless to say (but I will anyway), not doing business with this dealership in the future. You can decide for yourself. read more

After the manager replied here and contacted my wife again requesting she modify her Google review, the conversation reinforced our experience with this dealership's approach to customer service. The owner did not acknowledge or take responsibility for the issues we encountered during our transaction. Based on the volume of owner responses to negative reviews across multiple platforms, I question whether this reactive approach represents the most effective use of management time. A proactive focus on accurate communication and transparent business practices during the initial transaction would likely reduce the need for extensive post-sale damage control and provide better outcomes for all parties. read more

Bought a new car here and Patricia and Will could not have made it a better experience! Easy to talk to and communicate over the phone with pricing, car questions and they go the extra mile to earn your business. Super nice and friendly and set up our appointment fast. Really happy with my new car! read more

Wesley Chapel Honda - Car Dealers Near Me - Wesley Chapel, Florida

I reached out to Wesley Chapel Honda several times starting on about clearence. Despite calls/emails/messages, I received no reply or status update. The lack of communication has been very disappointing. I hope management follows up and improves its customer service. read more

Worst dealership I have ever dealt with. Hands down. What a freaking joke. Bought several cars from them. Owned Hondas for the past 30 years! Newest purchase bought complete service package as my husbands cancer diagnosis l, he wanted to know I was taken care of for a while after he was gone. Two oil changes later, told me the 3rd oil change was no longer covered. I paid thousands of dollars for the warranty to include oil changes for 2??!! And then upsold me a transmission oil change to the tune of $800 at 29,000 miles. It's still brand new!! Seriously. Now I lost my lug key and to get in to get a new one, I have to wait in a mile long line like service just to buy a darn part????? Just a fucking joke read more

Zero stars -- would leave none if the option existed. This dealership collected nearly $2,000 for titling, registration, and taxes, yet only remitted $1,113 in taxes. I was then required to pay an additional $300 in my home state for registration, leaving an unaccounted balance of $828 that has never been returned. Despite multiple emails to both management and the accounting team, I have received no response. They have refused to provide an itemized accounting report, refused to issue a refund, and have been entirely unprofessional throughout this process. This is not a misunderstanding -- it is a failure to account for and return money that is not theirs. Buyer beware. read more

Okay so my car is 9 months old. I brought in to have the seat redone because it was starting to pill. Not even a month later, same section on the same passenger seat it did the same thing. Today i am bringing it in and having them CHECK the heating components because that seat is rarely used. I have to say Stacy Bruner in the Service department took great care of me. Never had an issue with any of the customer service. Just annoyed that the car is less then a year old and this is the second time this has happened read more

I had a great experience at Honda thanks to Rojas. He was professional, knowledgeable, and patient throughout the entire process. He took the time to answer all of my questions, made sure I understood everything, and never made me feel pressured. His friendly attitude and excellent customer service made buying my vehicle a smooth and enjoyable experience. I truly appreciate all of his help and would highly recommend asking for Rojas if you're looking for someone who genuinely cares about his customers. Thank you, Rojas, for making this such a positive experience! read more

Not sure! Sitting for 2.5 hours waiting for a new battery and tire change, you tell me?

Four trips and $133 later and my problem is still not fixed. I tried to call the service department to speak to the agent I worked with and I was constantly told he couldn't come to the phone, he would call me back. Never happened. The whole service and parts department are totally dysfunctional. What a mess of a dealership. I'll not be going back again. read more

At first I thought that I was dealing with professionals. But as time went by I realized how dysfunctional this dealership performed. From delays in shipping a vehicle out of state to no temp tags for a week to no 2nd set of temps for over a week meant we cound not drive our vehicle. Promises but failed to deliver. Financing another mess. Instead of dealing with dealership you are forced to deal with Driveway Financial Corp. Another dysfunctional group. Unable to wire full payment of purchase. We were forced to snail mail casher's check. I could go on and on but no more space. Save your self a major headache and buy elsewhere. read more

Sadly, the excels person was very nice. His name was Ahmad. I like the car we bought which was a Honda pilot elite. However. Trying to get some clarity on exactly what is covered under warranty and what is not has been quite the undertaking. No one seems to know what is included and people are just throwing numbers that are unsubstantiated for instance lifetime powertrain warranty for as long as I own the car. Electric warranty, 10 years or 100,000 miles. I went there four days in a row 72 miles round-trip to get Apple Pay to be turned on. They were a few people that tried to help. It was very nice of them however, all they managed to do was pre-programmed their music selections in serious music in pretty much that's about the best I could say. As I say, I went there four days in a row to get Apple Pay to work I ended up being sent down the street to the AT&T store since that's my cell phone carrier to see if they could get Apple car play to work. But even they couldn't however they did hook me up with a call to Apple who access to my phone and was able to turn on Apple CarPlay. Nevertheless has spent almost 400 miles of my brand new car going back-and-forth to that dealership just to get the radio to work and it's preset stations door locks, headlights, how to open the doors, and all the things that Apple CarPlay makes work. We initially went there because Wesley Chapel Toyota was horrible not really realizing that the same company owns both dealerships. However, as I say, the salesman was very nice. That is literally the only thing they have going for them. That being said I would think I would have everybody from the lady that answers the phone the sales staff the finance staff even the service staff be able to set up these options on your car. Explain each one. What each button does. What option the vehicle has and how it worked. Not just how the sunroof opened and closed but all the other buttons like I said, I like the salesman I like the car I even gave them a great review in Google. If I was to redo that, the only thing I would say is that the guy that sold me the car was nice. Other than that I probably would've left and bought a car somewhere else. That's not to exclude how they say they're not a high-pressure sales dealership well for the first week after I bought a car from them. I received text messages and phone calls wanting to know if I was still interested in buying a car. Remind you this is after I've already bought the car. If that's not high pressure I don't know what is that's been my experience. Take from it what you want. read more

I have taken my vehicles to Wesley Chapel Honda for years but the most recent experience was terrible. They said they replaced the evaporator but after driving my vehicle for weeks afterwards it just didn't seem correct. I took it back and they said there was a crack in the evaporator. So, they replaced it again and in the process damaged the entertainment system, broke one of the temperature buttons and completely forgot to replace the passenger side night light panel. They later told me that panel is no longer made and that if I find one to buy it and they'll reimburse me for it. Well 6 months later after countless texts and emails with little to no response I'm out $80. I even stopped by to speak with a manager and was told they'll process the check and mail it to me. Never happened... Terrible customer experience. I would not let anyone I care about get their service done at Wesley Chapel Honda. read more

Update: buying this car is still the worst decision I've ever made. I think about it every day and I will never forgive this dealership for bullying me into buying this incredibly overpriced people mover. read more

They sent me advertising texts about a certain used vehicle. I drove 45 minutes to the dealership just to find out that the vehicle was not ready to be sold, and they would not even show it. The sales person said he had one for just a little bit more money that I would probably like better anyway. I drove the vehicle and when they came up with the price, it was about $3000 more than the first one I was originally there to look at. I told them It was out of my budget, but please call me when the other one was ready to sell. I never heard back. About two weeks later, I went back on the website and saw the one I drove was still there. I called and made an offer. The salesman counter offered and I offered $500 less than that all via text. That was the last transaction I had with that sales person because he never responded. Yes, no maybe anything. I called again and spoke with the sales manager told him the issue and that we were literally within $500 of making a deal. He said he will reach out to the used car manager and get back to me. Never heard back from him. I called left messages texted no response. read more

I am having the same problem as the last reviewer. We purchased a car with a warranty on tires and rims. We had to have the tire replaced in Gainesville and tried all that day to get hold of finance. NOTHING. It has been over two weeks with calls daily and no reply. I will never recommend this dealership. read more

0 Stars for their awful mistake. 2 stars for them fixing it and me having to wait = 1 star. As if it could not get any worse....... Now they left the wheel lock tool out of my car from my tire rotation in January. How do I know? Because I am at Sams Club and cannot get new tires because the service department took the wheel lock piece and never replaced it back in my car. I have only had my oil and tires done in this service department since purchasing new, so it was them. Someone ended up bringing it here (HE WAS NICE A+) after my husband complained and was transferred and hung up on multiple times. Great service standards. Not. Two hours now gone and now I have to wait to be fitted back in at Sams (they are totally awesome and great service at Dale Mabry location), even though I had the first appt at 8AM. Can any more go wrong with their dealership service? Unreal. I have NEVER had the troubles with ANY dealership in my entire life that I have had from this one- and I have bought from Ford, Chevrolet,, Dodge, Jaguar, Hyundai etc. This. Is. The. Worst. Car. Experience. I. Have. Ever. Had. The service department is inept. THEY NEED TO READ ALL OF THEIR REVIEWS AND ACTUALLY TRY TO IMPROVE THEIR DEALERSHIP. THEIR TRACK RECORD STINKS. *****If you are reading these reviews, run, do not walk, to another location. ****** Also, they will type the same canned copied and pasted reply. They have talked to me EVERY TIME, yet they still put that they tried and could not reach me. LOL read more

Wesley Chapel Honda - Car Dealers Near Me - Wesley Chapel, Florida

I always have a GREAT experience when I take my car in for an oil change and it is all because of Service Agent Stacy Bruner!!! She ALWAYS provides amazing customer service!!! I receive oil change deals from the location I purchased my vehicle .....Brandon Honda. I refuse to go anywhere other than the Wesley Chapel location and it's all because of Stacy. Thank you Stacy!! read more

Bought a car here in January & although that was a good experience, a couple months later we needed information about the Extra add-on package we purchased from the finance department when closing on our loan as its no where to be found in any paperwork we received - so we call the finance department to try and get the information. Well 4 calls later, leaving messages each time, No ONE bothers to call us back. It's beyond frustrating- as it seems the moment you buy your car they are MIA to giving you any customer service at all. For that reason we will never buy another car from them!! read more

Their loan officers and salesman screwed me over good! I was supposed to be a cosigner and unbeknownst to me, I was put down as the primary borrower which later on dropped my credit score 150 points. Would never trust this Honda dealer again. read more

This place is a joke. I had walked in this morning with my Honda odyssey to check by som so called adviser Micheal. I waited home until 4 pm without any update. So I contacted them and then he texted me back then I have to wait until next Monday or pick up now if I want to use the car today. I would never choose this place. They are beyond irresponsible. read more

This is a dishonest Dealership!! Buyer BEWARE!!!!!!!! They sold me a vehicle with a cracked windshield and still have yet to pay off my loan. They will hide fees and not tell you. You will not know the price you've paid for the vehicle until the bank tells you a month later. read more

Having bought many cars in my life the so called Service at Wesley Chapel Honda is hands down the worst I have encountered. Brand new car needed two major parts. Was told a couple of days. Three weeks later nothing. No calls no parts. I really also question whether the parts are on ordered or needed. No communications at all. Even tried to reach out to our salesman, no help. My opinion buy a Lexus or go somewhere else to get your Honda and service. DON'T GO TO THIS MESS read more

Xavier was our sales person. He was excellent in every aspect. The sales manager, Sam, with the broken arm (I wanted to break the other one) was a real ass - never introduced himself, was rude, ignored us and sat around with a superior attitude. And this was before I made him undercut quotes from other dealers. Never said thank you. Xavier was the polar opposite - polite, accommodating, friendly - a real gentleman. read more

I have driven Hondas most of my adult life and purchased a beautiful new Honda here a few months ago. Hatem was my sales representative and he was first class. He knew what I liked and had the perfect car ready and waiting for me. Moreover, Hatem worked with his Finance Manager and got me the best deal. The experience was flawless. read more

If you are interested in an oil change that does not take hours to get done, do not go here. Over two hours and I'm still sitting here. And I asked for them not to clean my car. Nuts!!!! read more

scam dealership, Honda brand battery only 14Mo old - date on the battery win an 8 year warranty. Bad cell, going dead & they won't honor warranty. Scam for a few hundred dollars. read more

HORRIBLE dealership don't waste your time and especially not your money here. Terrible customer service check the Better Business Bureau for all the complaints and comments about poor service. I t's plain to see why they are not affiliated with the BBB because then they would have to have at least a minimal amount of standards which they DO NOT. On one of the very few phone calls in which they answered I was referred to as one of those f***ing customers that we don't talk to. They don't return phone calls or messages and it took me over 3 months to get basic paperwork from them. Don't walk away from this place RUN AWAY. Interestingly the asshole who responded to my review is the same who refused to talk to me or return my message left with his assistant and others. read more

I want to start by saying I love my odyssey BUT I'm not so pleased with the dealership. First, we had an appointment with a salesman we talked to on the phone. When we got there he wasn't available so we were switched to a rookie salesman. I explained exactly what we wanted . We waited a while and when I went to the men's room he brought my wife a car to consider that was exactly what we had already and not what I asked for. I got a little excited and told him again what we wanted so he took us to a grey odyssey that wouldn't start. He said they have several out back and what color did we want because all were available. We said Maroon. He brought a white one and said they were all white or grey. We took the white one and then it got worse. I wanted a factory hitch installed for my mobility scooter and he said u haul would put an aftermarket hitch on for about 200.00 I had bad luck with the aftermarket hitch on the car I was trading in so I asked for the factory hitch for over 2 grand. Then while they were getting the car ready we went to the financial office and were sold an extended warranty for 5 grand that said we would be supplied a loner car if our car was kept overnight. After 10 hours at the dealership we were told they needed the car for the weekend so they had us use our trade in as a rental that I'm sure Honda paid for as we had to sign it as a rental. We were going north next Wednesday so we needed the car Monday. Not ready until Tuesday so we picked it up and packed. On the way north a trucker pointed out the wire harness for the hitch was hanging real close to the ground. The factory wire harness was installed correctly but to accommodate the lift they spliced into the factory wire harness instead of getting a simple 2 wire plug to work with the factory harness. It gets worse. The display for all radio and gps functions went blank. They picked the car up and no loaner was available so I told them I had a doctors appointment at 9 am . They brought the car back at 8 not fixed saying they had to order the new one. I had mentioned the wire harness but that also was overlooked. A month passed and one day the battery was dead so I recharged it and the display started working again. I called the service manager and told him and he said it was consider defective and they would replace it and fix the wires. I told him to call when the part comes in and I would bring it back to complete the repair.. Almost a year later and no call. We took it to the West-Hurr dealership in Canandaigua NY for service where we met a very pleasant service writer and I explained all of this to him and pointed out the wires hanging down. He said he would make sure all of my concerns were addressed. Wires still hung down and displayed was completely ignored. Why? read more

This dealership will scam you all the way out the door! We were looking to purchase a used Odyssey priced at $25,000. By the time they added all of their bogus fees on ($3900 reconditioning fee!!!!) we were financing nearly $40,000. INSANE!! AVOID THIS PLACE AT ALL COSTS!!!! read more

I bought the 2022 Pilot in the photo on Dec.1. The purchase price of the car was $30,299. which was the agreed upon price. Upon leaving the dealership I felt that the out the door price was not right. I left the dealership without the paperwork and did not get it till December 8th. I had asked for the paperwork twice before I got it. I saw that the base price had been changed to $36,209. So there is a problem. I was under the assumption that this was just a mistake. But the fact that no one is calling me back today makes me very uneasy and is very telling. I have left 4 messages / texts asking for a call. I have been told someone will call me soon today....nada....Their non response is making me very uncomfortable and very dis satisfied as a customer. read more

Wesley Chapel Honda - dealership ad from Wesley Chapel Honda and the price I agreed upon. - Car Dealers Near Me - Wesley Chapel, Florida

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My car was 3 weeks in the for repair . One day I went to pick up couple things from my car... Guess what!!! My car was out garage with sunroof open my seats was not cover my car was a mass....! When my car done , I founded a big scratch in the driver door. Now I am waiting on the James the manager to fix what. James had been very dishonest he lied to us. I think we have fight because when people lie you can't trust no more. If the manager lies what do you think about the employees they will do the same. read more

Wesley Chapel Honda - Car Dealers Near Me - Wesley Chapel, Florida

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I purchased a 2020 Honda Civic SI with 39k miles on it. I inquired about it online where they had it listed for around 23k. After all there dealer fees and whatever markups they like to apply I ended up paying close to 30k for the vehicle. I really do like the vehicle a lot, so I paid the all their markups and "dealer installed packages" with the vehicle. After the test drive and before I signed any paperwork, I mentioned to my sales person, Owen, that this vehicle had quite a bit of curb rash on the all black wheels & asked if they could take care of it. He checked with someone & told me no. I let it go and went forward with the purchase of the vehicle. I had some issues with getting the info for the Vehicle Service Contract that was included in my purchase but I called Fidelity & just got what I needed from them. The day after purchasing my vehicle I was contacted by Matt, the manager. He congratulated me on the purchase & offered to fix the curb rash on the wheels for me. I also told him about a few other things that I was concerned about that I saw after taking the vehicle home, I had a reverse light that was out, the oil was at 30%, & there were some stains in a couple of the seats. Matt told me that it was unacceptable & would schedule a time for me to take care of it. He called me later that day or the next day & told me to bring it by Monday night & would have it taken care of by the end of Tuesday. When I dropped it off Monday night, the advisor I spoke to had no idea what I was doing there & told me I didn't have an appointment. He wrote down all the things I told Matt a few days before on a loose piece of paper & then told me the Recon guy would handle everything. On Tuesday I received no phone calls updating me on my vehicles status & I called a handful of times and the advisors I spoke to had no idea what was going on or where my vehicle was. My wife even called on her lunch break & they told her my vehicle hadn't even been touched yet because I didn't have an appointment. Matt eventually ended up getting a hold of me & told me that he didn't understand why service told my wife that because he just got the keys back from service & that the maintenance was complete. I asked him if it was gonna be complete by the end of the day and that I had to drive an hour to get to the dealer. He told me it was gonna get picked up by their wheel guy & it would be ready for me by 7-7:30. So my wife took me to the dealer & when I got there at 7:45-7:50 my salesmen, Owen, contacted someone & told me my car was still with the wheel guy & to comeback tomorrow. Which was unacceptable but I just let it go & left. I got a call from Matt the next day & he apologized for the miscommunication & offered to get me an uber cause I had no ride that night. So I did appreciate Matt for making that happen for me. When I received my vehicle, the wheels did look good. I checked the oil light & it looked like it was reset. However they didn't address the stains in the seats nor did they fix my reverse light bulb. It was close to closing time & I didn't have a ride home so I took it home & decided to deal with it the next day. I called Matt & he told me he checked it himself & everything was good but he said to give him an hour & he'd call me back. He didn't call me back and I called him a bunch of times later in the day. Owen ended up reaching out to me & told me to go to their service department for the bulb and to get some nice seat covers for the stained seats. I told him I'm done with his service department & if they wanted to help still, that I'll take it to someone who's competent & they can take care of the bill. Matt called me and told me he spent 670 on the wheels and that it IS a USED car and he didn't have to do that. He told me he could've put nail polish on them and that he went 'above and beyond.' He told me to bring it to service and that they are competent. But after all this I don't think they are competent. It's a shame because I really like the car but the dealerships incompetence made this a really tough experience. read more

Was there yesterday they didn't want to assist me from waiting outside and walking inside.

I have dealt with 4 salesmen and Bruce is the best, when i need another vehicle i will contact him. Jasper Etheridge read more

Four years later and I still do not take my car to Wesley Chapel Honda for servicing. I always go to Ocean Honda. Wesley Chapel Honda is owned by Lithia Motors, as is Tampa Honda. Again, I received an offer in the mail a few weeks ago addressed to my deceased mother for $8788.00 off the price of any vehicle and the original MSRP of my trade-in vehicle. In short...they're giving away cars. Right. Interesting to note that it clearly states on the offer that it is good only for the recipient. Using my dead mother's name is quite clever. That way, they can reel you in, point out that it's only good for the recipient, and state they can still give you a "good deal". Yeah. Right. read more

Nobody likes car dealers but these guys are the worst. I feel like I need a shower when I walk out of the place it's so slimy. I have been in this dealership twice. The first time to buy a new car. The deal was so bad I stood up and walked out. I ultimately did the same transaction with Honda of New Port Richie for over $10k less than Wesley Chapel Honda's initial offer. Two weeks ago I sold them a car and that's really the reason for this review. I was reluctant to go in based on how long it took to wash the slime off from my previous visit but it was a Honda I was selling so I figured the Honda dealer was the place to go. I put on my biohazard suit, walked in and we quickly came to agreement on price. I was hopeful but, it turns out it was all down hill from there. Issue one: They wanted me to sign over the title and give them the car with no bill of sale and no payment. I was supposed to take their word for it that they would get me a check "No later than Wednesday and probably by Monday." It was Saturday. Their position was that their internal check request document was proof that I would get paid the agreed to amount. I told them this was not acceptable. This resulted in over half an hour of waiting around for them to come up with a solution. Their solution is actually issue 2. The slime was up to my knees at this point. Issue two: They told me that I could keep the title and the car until they had a check I just need to sign their agreements. This whole thing probably goes from slimy to illegal at this point. They offered up a power of attorney, a title request form and a title transfer form. Basically everything you would need to sell a car if you didn't have a title. The end result would be exactly the same as if I had signed the title over to them they were just trying to burry it in paperwork. At this point I had decided that a company the size of Lithia wouldn't risk their reputation on a $5000 transaction so I went ahead without pointing out that I knew exactly what they were doing. Shame on me. I was now swimming in slime! Issue three: The transaction was on a Saturday. Remember the promise that they would have a check to me "No later than Wednesday and probably Monday". No problem here. The problem was when I showed up a week later, 4 days after the "No later than..." date. After waiting around for over half an hour the sales rep told me they didn't have a check and offered no explanation as to why. He did assure me that I would have it "No later than Monday". That sounded familiar. I don't know if the issue was incompetence, he hadn't done his paperwork, or dishonestly, he knew it would take over a week and lied. Either way it's unacceptable to set expectation so far off. God forbid they do this to someone that actually needs the money in the timeline they committed to!!! The slime had now formed a title wave that I couldn't escape. Issue four: I received the canned email from the general manager thanking me for my business and offering his help in anything I needed. Remember, they haven't actually paid me for the car that they have had for 9 days at this point. I responded to that e-mail with a brief (unlike this review) description of the issue. I have yet to hear back from him. Clearly he cares as much about his customers as his sales reps do or... Maybe the slime tidal wave swallowed him, his employees and the whole dealership. We can always hope! I did finally get a check from them 10 days after they took possession of the car. It's not the time that I have an issue with, it's the lies. These guys clearly have no integrity. They lied about the timing. They lied about what papers I was signing. There was even a second sales rep that answered the phone and lied to cover for the lies of the original rep. There is clearly a culture of deception and dishonesty at this business. You could easily do better at any other dealer in the bay area. If you do go in be prepared for the slime!!! read more

My Husband & I bought our first Honda! we were really nervous, because I've always bought Chrysler. (My late husband was a retiree) Scott was our salesman! he's only been there for a month or so! how amazing he was! his manager (Sam) let us take the car home over night! who does that? we did! We went back, & bought the car!! we bought a CRV-L hybrie!!!! I drove home, it drives so smooth, quiet. One of the feature's you stay in your lane. lol Personally we really love the car! I'm going to send all my friends to Scott! No stress!!! I think this is the BEST decision we've ever made! So happy! Thank you Sam & Scott! The Tucker's Marshall & Jackie read more