Thank you Jose, your customer service is phenomenal! Kind, empathetic, soft spoken, listened, understood. I love how secure this credit union is. I love how they take care of each customer like family. Thank you Wescom for having amazing employees with impeccable customer service.! If you are looking for a top notch credit union who cares about their customers, and their accounts then Wescom is for you.! I highly recommend Wescom. Jose Thank you ! read more

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The Garvey site has the most unhelpful people on earth!! Two of them could not be bothered with me today. Went to pay my credit card. Told her 30 but handed her two 20s. She goes, "So you don't want to do the whole 40?" If I did wouldn't I have said that?? It was as if I were asking for the money from the vault!! Would not come near me and help. Kept leaving me to my own devices. When I come to you for help I expect help you st--d bit--es!! read more

Never had a credit union before but I came in to open an account and Serenity helped me out. She was incredibly knowledgeable on Wescom products and quickly advised me on the best solution for what I was looking for. I was luckily preapproved for an auto loan so they were able to quickly get me a check and I was able to buy my car the same day. Incredibly convenient. I'll be back! They have the best rates. read more

Horrible experience!!! terrible customer service in the branch and on the phone. got approved online for a small personal loan got a call and everything. Then I couldn't log on! i drove to the branch and the loan "specialist" Started asking fraud questions. I answered everything and she tells us we were denied!! I can't get a definitive answer even on the phone! 820 credit score and no debt. it shouldn't have been too hard. Rude and entitled people. read more

Moved over to Wescom from another credit union and I am so far satisfied with them. ATM access is right outside with parking. As any credit union member should know , by using the Co-Op ATM machine at any participating in credit union, you are able to access your funds and do deposits. read more

Amazing staff and took great care of me when I signed up for a checking and savings account. Like any other credit union or bank, they will have their busy times but the staff will do their best to speed things up while still care for your concerns of needs. Try to avoid going here on a Friday early afternoon since it will be quite busy and since it's surrounded by a lot of restaurants, parking light be a challenge. read more

The minute I walked in the lady greeted me and helped me out with some information in regards to my loan and was wonderful and knowledgeable about the bank app. She was very kind and patient and helped me navigate and set up the app in which I needed help from another bank to Wescom account. read more

I've been a member here 15 years and sadly the cons have outweighed the pros. From managers accusing me of Morgan Stanley checks being fraudulent, to shady business practices with the auto loan department making you get their insurance to keep low APR but not disclosing insurance will raise $100 every 6 months with renewal. They used to be great, but I do not recommend read more

Awesome They are there when you need them . I know I can count on them, grateful for Wescom

A friend had recommended Wescom as a good credit union. I went in to open an account with over a thousand dollars, and was refused because I live in and own my RV. I had a PO box address, paycheck, insurance but I was told they could not help me. In the most humiliating way possible. I was horrified, embarrassed and there was intense presidential treatment against me. Shame on Wescom. Shame, shame. read more

Very nice facility, friendly customer service however my account has been hacked twice in the past 2 years. The first time all my money was returned and we underwent the inconvenience of closing our account, this time we are having to get new cards and generate new pins. The worst part is that we have been told that we may not be eligible to get all of the fraudulent withdrawals back. If that's the case, there's no way I'm sticking around. read more

I had the worst bank teller here on June 18th, 2024. While she was helpful, she had an attitude as well as carried a look that seemed as if she was judging me and did not want to be there. I didn't get her name but she has false eyelashes and long black hair If that's helpful. I would think twice about going to this Wescom branch. Yikes !! read more

BEWARE!! STAY AWAY FROM WESCOM!! Want a bank that allows scammers to charge your account and then have that said bank side with the scammers? Then sign up for an account with Wescom. I've been a customer with them since 2009. Never had any issues until I had a scammer incorrectly charge my Wescom credit card while in Mexico this past April. I never signed anything nor provided a PIN number. I also had 3 witnesses to confirm what I was supposed to be charged. I immediately contacted Wescom to report this fraudulent charge and they refused to block it. There was not contact information for the scammer but somehow they claimed to have contacted the scammer to confirm the charge? Yeah, I don't think so. Wescom basically sided with the lies of a foreign scammer over their American customer of over 10 years. I've now had to file a complaint with the California Attorney General's office as well as BBB. My credit is now at risk of being hit with a collections report because Wescom refused to block and remove a fraudulent charge. I have never had any issues with my other credit card companies when I've had fraudulent charges. Even American Express and Bank of America confirmed that they would have blocked and/or reversed the charge. I've never been more disgusted with a company. Wescom HATES their customers and will refuse to help you in any way should a scammer steal money from your account. DO NOT TRUST THEM!! read more

Went to make a deposit at the ATM and unfortunately the ATM took my check and said it was an error and didn't credit my check to my checking account went inside the branch they told me they cannot verify my deposit as a third-party manages their ATM how ridiculous is that. So now I have to wait 10 days until they investigate and I'm shit out of my money. You would think after being with them for 32 years they would handle this better unfortunately they don't care and as soon as this is taken care of, I will be going to a different credit union. Do better Wescom put your members first or did you forget you are employed by the members? read more

My husband and I were alerted this morning regarding fraudulent activities on our over 18 year account. My husband called only to be told it was my debit card that had been compromised. I called the 800 number given in the email and did not have to wait too long for an agent to come on the line. She started verifying my information and all was going well until we got to the "work" phone number. I proceeded to give her every work phone number I could remember going back 12 years. She said she could not help me until I updated my information with "branch". You'd think there would be back up questions for instances like this? You cannot connect directly to the branch and are pawned off on some understaffed call center in the Midwest. I called the "branch" in the Midwest to update my information. Please continue to hold...... went on for over 45 minutes. While on hold I logged onto our account, it lists NO WORK PHONE NUMBER? When I saw that I decided to try the fraud line again and disconnected with the "branch". This time I had the nicest man from the "branch" trying to help me. He too was getting frustrated. He put me on hold and tried contacting the "branch" to straighten thing out but was unsuccessful. He apologized profusely when having to transfer me back to the "branch". Please continue to hold ...... went on for an additional 45 plus minutes when low and behold the "branch" answered. She proceeded to verify our information, guess what? THERE IS NO WORK PHONE NUMBER LISTED ON THE ACCOUNT. She was able to verify the fraudulent charges. I asked if I would get a new debit card? She said you can if you want but you don't have to. I told her I'll feel better getting a new card. She offered to mail me a new card or I could go to my local branch and pick one up. She then transferred me to the fraud department for crossing of the t's and dotting of the i's. Problem solved right? I drove the 10 minutes to my local branch only to be told their card machine wasn't working, but they could mail me a card and I'll get it in 7-10 days. My other option would be to drive to the La Habra or Pasadena branches to get a card. Who can afford the gas? I opted for the 7-10 day pony express delivery. I specifically asked if my current card would still work? I was told yes, it was not deactivated. Guess what? I stopped at the store on my way home, DECLINED! Foothill Credit Union just gained a new customer. UPDATE: I still have not received my debt card. My husband is traveling for business and now has had 4 transactions declined on his debit card. The first 2 were when traveling, the second 2 are purchases on Amazon? We purchase regularly on Amazon. He has had to unlock his card twice. They are essentially cutting us off from our money. We have opened our account at Foothill Credit Union, as you know it takes a while to transition all your online banking. I write this as I've been on hold with Wescom's Customer Service for over 40 minutes after it cut me off the first time I called. I was on hold 15-20 minutes before they cut me off. What kind of SERVICE am I getting? UPDATE TO THE UPDATE: MY DEBIT CARD WAS NEVER ORDERED BY THE WESCOM BRANCH! I AM SPEECHLESS AT THE LACK OF SERVICE. I've been in customer service my whole life and this is unbelievable? Members since 2003. read more

They are efficient, small enough to recognize their customers too. I like how close to the freeway it is--for convenience

I'm not a current member at Wescom, but I came in with my parents who are loyal Wescom members at this branch location for over 20yrs. We arrived early for our Notary appointment; as soon as we walked in the door, we were greeted and helped by the person at the check-in desk. Rosa R. was a HUGE godsend in printing forms that we needed for our appointment but had trouble printing over at FedEx. Ivonne D. was an absolute treasure helping us with our extensive notary needs; and we pray blessings over her poor fingers/hand in all that writing she did on our behalf. These two ladies went ABOVE and beyond for us today. I certainly hope the branch manager knows Ivonne and Rosa's worth and compensates them accordingly! As to this Wescom location, I know my parents are in excellent hands here. read more

Today, I noticed that I had an overdraft charge on my account. Quite a few years ago, I had a similar problem, which I thought was corrected. I am very busy and I don't have time to chase after these things. I called their call center. The IVR is a pain, but I got through to a wonderful woman, Liz. She could tell I was frustrated and asked me questions. She checked my account, corrected the error and refunded the overdraft fees. Wow, I was very happy. Here's the amazing thing. Right before we ended the call, she double checked to make sure everything was done correctly. She found that their "system" was no going to pull funds from the overdraft loan line, not my savings account. She asked me a few more questions, corrected the problem and double checked everything again. Wow, that's amazing in this day and age! I thanked her for her exceptional work. This is the reason why I prefer credit unions over large banks. They care enough to do things the right way. I've been a member for many, many years and I will continue to use them for my banking needs. read more

Good. They have deals to open an account. But they do complicate stuff. They say you have to earn "Points" but the points don't get that easily. Hope this credit union can do waaayy better with the deals in opening an account with them. I used a coupon code from Yelp to get $200... but there are TONS of things to do just to get that $200 sign in bonus. Beware when you open an account you DONT GET ANY POINTS... TOO COMPLICATED. To anyone who wish to join other Credit Union Bank, there are 2 Credit Unions that offer $200 when you open an account and they have easy and simple mechanics. Now I have to inform my friends not to open Wescom as it is too complicated. read more

Wescom Financial - Credit Union Bank. Wescom. - Banks & Credit Unions Near Me - West Covina, California

My review is not for a specific branch. I am writing regarding a policy that I was recently made aware of. First I'd like to begin by saying I have been a loyal member of WESCOM for many years. I became a member when it was originally called TECU. Over the years, service has gradually declined to the point that I am considering closing my account. I realize every business has had to reduce services they offer due to rising costs. It use to be that you could receive a hard copy of your statement if you were a signature member. I believe in the beginning of 2022, they began charging $5 per statement regardless of your status. So...I switched to paperless statements. Now I am informed that if there is no electronic activity for the month, a statement will not be generated. What kind of nonsense is that??? I am very disappointed in the changes WESCOM has made. I will no longer recommend WESCOM. read more

Been a customer for close to 25 years. I've paid several car loans, loans, and always been treating fairly on several issues over the years. Fraudulent charges have always been handled in a timely manner. Besides they annoyance of getting new cards it's been no issue. Normally don't review but felt the need to give some positive feedback. read more

I really loved this bank staff are very friendly and very convenient to my place. And I received the referral bonus finally after 5 months.

We've been with Wescom probably over 20 years. We don't come in too often being we are so automated and digital but this past Saturday, September 10, 2022, my husband and I needed 2 things. One was a notary the other was to check why my husband could not access the savings account. First the savings. HOLY HELL. Something so simple turned into close to an hour in total. This is my spouse of almost 22 years. We have had THE SAME ACCOUNT all these years. It took FOREVER for not one person, but a second person to add him. Which I have no idea how he was removed in the first place. Then the notary. Granted he seemed new, but everything seemed to take him so long to do. Then he would consult with his manager and I'm not quite sure how knowledgeable she was either. We finally got both taken care of but I think we both left with less hair and higher blood pressure. Wescom Corp, get some senior people in there. OH! And you should have a full staff on Saturdays. The lines and wait were atrocious. I hope I do not have to walk in again for a LONG TIME. I only gave 2 stars because of cleanliness and distance. read more

Wescom Financial - Banks & Credit Unions Near Me - West Covina, California

I've been a member for Year's and never had a problem, until I dealt with a gentleman by the name of Anthony, first he didn't want to deal with me and denied helping me with my cd account, then he short handed me $100, I called that A Lying Thief. I feel like I can't trust this branch anymore! Just be aware of him when you do transactions there. And! He had the audacity to call me at home and call it a courtesy call, that he took money from me and put it back in my account without my Permission. I will never trust that employee, and I'm closing my account as soon as they open tomorrow. I'm extremely upset and disappointed on how they are hiring and training these new employees. This does not look good on a Bank. read more

Very friendly service. I want to especially thank Chris for the wonderful service she provided with our car loan. She took the time to help my husband and I over the phone and in person. Very dependable and patient. She took the extra time To assist us and I cannot thank her enough. read more

They treat you like family here, personalized banking service and the best customer service always. I switched from Wells Fargo to Wescom about 7 years ago and I'm so happy I did. The difference is like night and day. I highly recommend Wescom, my entire family are members as well. read more

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I disagree with one of their policies and they were unable to make an exception to it, but I understand where they're coming from. This location is also very busy, so I recommend scheduling an appointment if you need something more than a basic teller transaction. Overall, everyone here is very friendly though and does their best to help. read more

I've been a member of Wescom for years and I've never been so disappointed with the service until today. This 1 star is for the staff who I thought would call me after he was done assisting a client while I was waiting in line. According to this staff the lady behind me supposedly had a question when I told him that I was there first. Well, I had a question too but I didn't want to make a scene. There's a reason why there's a line. read more

Building is always clean. Staff is very friendly and helpful. They even have a full size restroom. read more

Wescom Financial - Front of credit union - Banks & Credit Unions Near Me - West Covina, California

I always have a great experience at this branch but the other day i called and karina was super rude! Not friendly at all. She asked me for account number and since I didn't have it she said she will put me on hold and I said I just have a quick question and she said just hold, I was left on hold for almost an hour! Super rude rep. read more

I've been a member for years always good service. But recently I referred someone to apply for a car loan. The car loan was approved. But they recommend you get insurance with them so that your finance rate is lowered. Sounded great to us. So this person ended up going with Mercury insurance With Wescom The women who helped us was named Sally Colletto was very nice in the phone ... BUT she ripped us off. She never said the insurance would cost $3,000 for 6 months. We paid $854. She told us that was for 6 months. Then this person started getting letters saying he owed more money and if he did not pay they would cancel his insurance. We went to the bank, this is how we found out she basically lied to us to make a sale! . Also without my permission she added me to his insurance!!! Scam!!! Fraud !!!!! I don't even live in the same house and she asked me this over the phone. Do NOT get your insurance through Wescom. It's a shame that people are so greedy they cheat you. Now we are out of funds. That $800 and change was only for 3 months! And we need car insurance !!!! I've called her supervisor who said she would return my call the same day and never did. I'm going to call The Better Business Bureau and report this. I sent a email to the person who responded along with my phone number June 4th and have not heard anything. read more

I've been a member for about 13 years.... dayammmmm, that's a long time! It's officially my longest relationship ever. I'm happy and loyal. They have a coin counting machine free for members. No fees! Time to break open the piggy bank. read more

I've been a Wescom member ever since I was in elementary school and I've loved it ever since. I haven't had a reason to ever want to switch to another bank. I love Wescom's services and their super friendly and helpful staff. I've always had pleasant experiences for any type of interaction I've had, especially the West Covina location, which is the branch that I've been going to since I was a kid. I just wish that there were more locations; the locations are few and far in between. If you live nearby, I highly recommend Wescom to be your premier finance institution. read more

Love the staff. You heard about people finding their forever home. Well this is my forever credit union. Cliff - Lily - Angel. Thank you for making it feel like home every time My family or I come in. Blessing. read more

I love it here I have been banking with them for years! Always so nice and so attentive. Everyone is so nice especially Cliff. He always greets you and says hi. It really feels like a small town business and I love it. read more

My experience at this Wescom branch has always been good a one. The customer service has been great every time I visit and if there's a line, it's tended to quickly. I love using my "Signature Service" favors and perks, and when I've gone it to use them at the branch it's gone by smoothly. Making payments directly to the IRS for me, notarizing a letter, and free coin machine use, are the perks of being a signature member . Again, a great experience and I love banking with a small credit union as I don't have to worry about the miscellaneous fees. PS The coin machine: They do charge a fee, but if you are a signature member, you can use some of the free perks a few times a year and not pay a fee. It was free years back and some of these reviews mention that as they are reviews from year back. read more

Great credit union . I have switched from shitty wellsfargo to Wescom cu and Lilly helped us out by opening up a checking and savings account . She explained everything and took her time with us . I love this cu . You guys r awesome and I love the perks they have . F wellsfargo they r shit and didn't protect my funds and didn't care for a customer the had for 18 years . See ya read more

Wescom has been my my credit union for over 20 years. I refinanced my home with them because their fees we're much lower than the many banks or loan brokers that I received quotes from. I pretty much do my banking at 7 eleven atms since they are part of wescoms no fee network. No complaints from me. read more

I walked in without and appointment on Monday and was assisted within half an hour by Lily. The building is ample, clean and bright. I had general inquiries on their personal loan department, the process and the requisites to which Lily answered them all with professionalism. There was never a pressure to submit an application or to open an account. As she followed up with me via phone she was detailed when I requested additional information. I will consider their additional services and they make me seriously consider taking my banking business from Chase to Wescom full stop. read more

no patience and not to kind ... not welcoming and are in a hurry ... yvonne not so friendly !! lol