They have new equiptment thanks to towing for the cops during Bikeweek , you don't think they get…read morerich towing farmers out of snow banks!

Nice enough people but they'll gouge you for towing or service. Especially for the "Bike Week"…read morerally. Find someone else if possible.

We got a big circular crack in our windshield on the first day of our trip. Stopped in at Jake's…read moreto ask if it was serious and would it hold till we got home. The service manager checked it and assured us it should be fine. No charge. Such a nice fellow. Clearly a good company, would recommend.

So we had hail damage (no surprise in SD) and then deer damage when a deer decided to occupy the…read moresame lane as my wife with my truck. Ram 1500 Laramie, something new for me. So our insurance people suggested Jake's. My wife took the truck there and before we even were finished with the estimate, the insurance company had paid the claim. Almost $10K damage. We were moving to MD the next week, and Jake's guys got the truck in, fixed it, and got it back out within 6 days. Terrific customer service and expert repairs. Even fixed an annoying rattle in the headliner. For a little town on the border of the Black Hills, it is amazing to me that people like these guys exist. Truly the best customer service we have had in years. Outstanding work, and outstanding work ethic. Thanks guys. We really appreciate all your efforts.

These guys are the best. They are friendly and very good at what they do. They did an estimate,…read moredealt with the insurance company, made an appointment to get my car in and made everything so easy. They do excellent work and my car looks like it just came off the new car lot. They even detailed my car. m

Mike's Paint and Body shop is the best around. Excellent service from estimates to the repair…read more Fantastic staff members, very courteous and they all know what they are doing. Staff members even went as far as cleaning the interior of my vehicle. Highly recommend. Thank you Mike's.

800 miles from home with front end underbody damage on my BMW and stopped in unannounced. Front…read moredesk welcomed me with open arms, Eric took my car into the shop, and about a half hour brought it back up front with solid fix to get me home. Price was exceptionally reasonable and I was on the road in less than an hour. Thank you, Roy's. Dave R, Cedar Rapids, Iowa.

Our driver's seat on our older SUV was broken due to metal fatigue . It was a complicated fix…read morebecause of the age and design of the vehicle. However, Roy was able to fix it so that it's like new, solid and sturdy. The service was very friendly and efficient. We have high praises for this business. Many thanks!

While on the way to Sturgis my car was hit by a deer on the driver's side of the vehicle. Several…read morefriends and neighbors reccommended Mack's Auto Body and I'm so glad they did. Eugene and Jeneen are the owners and they run an amazing business. You can tell they put their heart and souls into it and that's why they are always so busy. Jeneen even drove me to and from the rental car location while my car was in the shop. Fast, friendly and professional. Deer damage is one of the highest dangers here in the hills and if you do get hit, take it to Mack's. They'll take good care of your repair.

It was 10:30pm on the first day of my 2 week vacation, driving from Chicago to Idaho, when a large…read morewhitetail deer buck decided to run in front of my SUV near Sturgis. The vehicle was not driveable and I needed a rental car while the insurance company did their thing. The next morning, I made call after call to the rental agencies around the area, unable to find anything available. I was about to give up when I tried Mack's Auto Body. Jenene advised that she didn't have anything suitable at the moment, but she would make some calls. Within a few minutes she called back, she had located an SUV for me and would pick me up in about an hour! The only stipulation was that I needed to return the vehicle to their shop on my return trip. I was back on the road that afternoon, enjoying my vacation. When the time came for my return trip, I found that my insurance company had totalled my vehicle, so I needed Jenene's help. Once again, she was able to work some magic and found another car that I could use "one-way" back to Chicago without a huge repositioning fee! I had contacted other agencies and no one was as friendly, helpful or persistent as Jenene. The rental was through Hertz, but Mack's is a Hertz agency. Jenene is one of the owners at Mack's, so I'm sure this is an example of their business' culture overall. I can't say enough about the customer service ethos at Mack's!