I generally like Wendy's food. This by far is the wort Wendy's I have ever been to. After waiting 5 minutes to have my order taken had to wait another 20 before I gave up after had to insist on a refund. The Drive through and door dash orders were more important than the line of dining room customers waiting for their fast food order to be taken. Plus they got my order wrong and insisted I never ordered what I asked for. I never got an apology just attitude. With all of the bad reviews why doesn't the district manager shut this location down and start over. read more

If could give this place no stars I would! I can say that this Wendy's was the nastiest I have ever been to! The parking lot was filled with trash everywhere! I couldn't believe how much trash had accumulated! Then I proceeded to go inside and the bathroom was just as bad! Really this place is disgusting! I didn't even order anything because if their bathroom looks like that then I can imagine what their kitchen looks like! read more

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I never leave a review but this Wendy's location is terrible something needs to be done here. we waited forever for our order and it wasn't even that busy. half of the soda selection was unavailable. we got home and the fries were way over cooked as was the burgers. we paid almost $30 for burgers with bacon and there was no bacon on either burger. we will never be goin to this one again and I love Wendy's too read more

After about 10 days of not feeling well, but now much better and hungry on Sunday, July 27, I was eager to try the new $1.00 breakfast biscuit sandwich. It has been advertised frequently on TV. The advertisement shows 3 available varieties. Honey bun chicken, sausage, or bacon as choices. I drove up to the outside order window and requested specifically, "I'd like 2 of each of the new $1.00 breakfast biscuits that you have." Is that not explicit enough to get 6 sandwiches, 2 of each kind? The person inside said with a not-so-pleasant response, "Well, you have to tell me which kind you want."? Duh!! Believe me, it went all downhill from there. I ended up frustrated, driving away with nothing. read more

Once again poor food. This time I ordered chili. Opened top and looked watery, but dung into it. Meat / hamburger was burnt / black and juice was water with no favor. Had 4 spoon fulls and threw away. Won't be back. read more

They got our order wrong, i had to ask for 3 missing items. The baked potato was raw.

I ordered an Apple Pecan Salad. At the window, they said they didn't have any, but could get me a Strawberry Salad. Fine. I thought I heard them say they were out of that too, but rather than tell me, I got this. Brown lettuce, a half of a very old strawberry underneath it, with hot bacon on top. Ranch and Caesar dressing. It went right in the trash. I lost $10. The young lady at the window was nice and had a great smile, for whatever that's worth. read more

Wendy's - Strawberry Salad??? - Fast Food Near Me - Utica, New York

I was in the drive thru line 10/11/2024. 6:15pm. Peak of the dinner period. The order taker on order kiosk told me that the car ahead was the last one they would serve due to a shift change (they called it a drawer change). The order taker offered nothing further so I left to go to a competitor's restaurant. How do you stay in business with this level of customer service? read more

we orderer three jr bacon cheeseburgers with no tomato. somehow this was misconstrued as two jr cheeseburgers with no tomato. not only did I get one less burger than we ordered, they weren't even the right type of burger read more

I waited for over 20mins and still no one took my order. This is incredibly unprofessional, you chose this job the least you can do is provide the service. Thank you. read more

This place should not be open to serve food. Ordered 2 burgers and a chicken wrap. The burgers charred like they had been reheated and chicken wrap smelled funny. We threw food out. I got nervous waiting at pick up window because of a guy standing behind my car intently watching me, so I pulled around and went inside. It was dirty with food all over the floor in cooking area. We travel this way couple times a year, it used to be a nice place. I will never go back. I wrote a complaint on Wendy mobile app. read more

I'm sorry; but, this Wendy's is probably the dirtiest, rundown fast food restaurant I've ever been in. The windows look like they haven't been washed in years. The beverage dispenser was caked with sticky residue and did not have ice. There was a large water puddle in one corner of the dining area with no warning markers. The ceiling has numerous water leak stains. My husband said the men's room was appalling. On the plus side, the staff was efficient and pleasant and we did not get food poisoning. I think I should notify the board of health about this place. read more

We didn't make it far on our trip to the New England coast before I had to make a pit stop. We got off the nearest exit and parked at this Wendy's. When I rushed to the door it was locked since the dining room wasn't open until 11:30am and it was about 10:30am. As I was disappointedly walking back to the car a staff open the door and asked if I needed to use the bathroom and waved me in. He was so nice, I wish I grabbed his name. Restaurant and bathrooms were the cleanest I've seen in a long time. While I didn't have any food here, this kind of consideration and kindness sticks with you. Thank you so much. read more

Rude had to go back because they forgot half my order and didn't give any hot sauce literally stated " we don't have hot sauce but I saw the hot sauce in a bin threw all my food in the bag and had stufff all over the bottom if I could give negative stars I would read more

Wendy's - a burger and a drink in a paper bag - Fast Food Near Me - Utica, New York

The food was good but very messy, the service was slow, took 10 to 15 minutes to get the food, all of the food had something missing, they forgot my BBQ sauce. read more

I am so OUT-RAGGED from going to this place! The other day my son and I were craving Wendy's and we live in Utica so OBVIOUSLY we went to the Wendy's in Utica! The service was terrible, the restaurant was SOOO messy AND to top it all off with a cherry on top, the grill stopped working! So we had to wait an extra 20 MINUTES for our cheeseburgers! I will NEVER EVER be going back to that Wendy's EVER again in my lifespan!!!! read more

Fast service, clean bathrooms, and a hilarious man, Kayben, who sings at the register and when cleaning. Never seen a man so excited to clear under the trash. read more

Waited an hour in the drivethru line after placing mobile order. 20 minutes of that was after we pulled up to the window and gave them our order number read more

Very dirty they were out of a lot of items. Rude staff did not say a word too me. Food was not good. Cashier through my change in my hand. When my order was ready the staff through my bag on the counter while he was walking to the till. No vey pleasant place. Felt like I just through my money away. read more

The Utica, NY Wendy's has the LAZIEST workers. My fiancé and I have been there TWICE now and both times the lines were extremely long. Last night we went, all lights were on but the workers were literally ignoring people at the drive thru. We waited 5-10 mins before we decided to drive around to see what the issue was. We looked right into the drive thru window and there was clearly workers in there just ignoring their customers. My fiancé then decided to go in to the restaurant to see if he could get their attention, AND THEY STILL IGNORED HIM!!! He said an online customer walked in as well and gave them his order info and they didn't even have it ready yet!!! Like are you kidding me??? Get your act together. This is a common occurrence at this Wendy's!! read more

Do NOT go here. We bailed after 30 minutes in the drive thru line after we already paid. I walked in only to be ignored so we paid $20 essentially for a water and went down the street to KFC and got our food there in 3 minutes. read more

Worst Wendy's ever! dirty, food cold and dry I like Wendy's because the patties are normally July not here staff very sketchy.

Ordered #1 Double, Cheese, add Bacon... Large size Coke. Ordered #1 Double, No Pickle or Tomato... Large size Root Beer. 2 Large Chilli. Order #1 was soggy, greasy. The fries were like usual mostly small pieces and fries with brown patches inside (not the skin ends) a few that were edible less than a small size fry. Received a diet coke. (Wife does not like diet.) Order #2 Double had pickles and tomatoes on it was soggy but hot. (Kinda felt like it had been microwaved as the lettuce was completely wiped out), fries were not any different than anytime ordered in the past, not hot, kind of limp oversalted and full of brown bits in the middle towards the end like they were not cleaned well prior to slicing or cooking. My soda tasted like a diet root beer it was not Regular Dad's root beer or A&W's I know what they taste like. We haven't tried the chilli yet as that was ordered for lunch tomorrow. They remembered spoons, chilli sauce and crackers but forgot straws for both drinks. The sign didn't show the order and they said to pull up to the window and didn't give a total till the window it was over $33.00. We decided to try Wendy's as they ran a campaign around August saying that they were making the fries better now. We have been going to Burger King for a couple of years now. They usually mess the order up a little bit but the fries are way better and everything tastes a bit fresher than Wendy's. read more

These Mofo's had the audacity to have the dining room closed at 8:30pm. What Wendy's in the contental US closes before 9-10pm? Had me outside standing in the drive-thru like a , then acted as if they didn't want to serve me because I wasn't in a vehicle. read more

It's been a while since I've been to Wendy's so take this review with a grain of salt. But from a chain restaurant that charges over $10 for a meal I expect quality and consistency. And if your going to advertise as such then you better deliver on your promise. Unfortunately quality control is down at this particular store. I took a few bites and it's didn't taste that good either. The fries were slightly soggy. The drink was fine, however they forgot the straw. Overall, I wouldn't recommend. The manager of this store should be ashamed and needs to learn how to lead the employees to achieve success and strive for excellence. If you've ever visited an In-N-Out burger you'll see how the burgers are consistent, the employees are happy, and the customers are happy. read more

Wendy's - Grilled chicken sandwich opened up. - Fast Food Near Me - Utica, New York

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Literally ordered nuggets asked can I PLEASE get fresh nuggets...nuggets damn nea COLD and kinda stale. But what can you expect from min wage workers...they don't care they barely get paid read more

please never come here the drink machine taste like straight mold and it took 35 mins to get my order taken I promise this place is not the place to eat go to the dennys next door and save your money time and life read more

The best chili I've ever had from a Wendy's and very clean restrooms! The staff was helpful, prompt and efficient. We were traveling and on a time table and they got us in and out quickly! read more

Stopped here again and it was an entirely different experience. Came here at 7PM on a Wednesday and there was a line (10-12) of people in front of me. Waited at the back for over 5 minutes (I timed it) and the line never moved an inch. Not sure what was going on, but no orders were being taken and no food was going out to customers. At that rate, I couldn't wait a half-hour to get my food so I left. read more

5 stars just for Anthony!! Thank you for being so AWESOME! I appreciate you bringing my food out to my car and being very pleasant about it all considering the temp outside! Also I appreciate you giving me enough condiments!!! As a business traveler who is not from here, I'll def. be back this week while I'm here just for you!! I hope your company sees this and recognizes you!! Feel free to message me on here! read more

Wendy's - Thanks Anthony!! You rock! - Fast Food Near Me - Utica, New York

Actually the worst Wendy's I've been to. Went at lunch time and there was no one in the parking lot (now I know why). Ordered inside, got our food and noticed it was missing a couple items so we waited at the counter for someone to come back. Waited a solid 5 minutes. No one would acknowledge us. There was even a man who came in after us and he was never helped. Finally they got our missing items, still never acknowledged the man in line behind us. He finally gave up and left. Our food was stale. Yaaay. read more

Went last week to get the new pretzel bacon burger . Did not taste bad till I noticed a hair in the burger . Totally disgusting will NEVER go back read more

Went through the drive thru, ordered with a friend, got 2 burgers and some nuggets. They must have run out of nuggets because they had us pull up, not a big deal, these things happen. But once my food finally came out the burgers were cold, not luke warm, cold. The nuggets were tasty though. Unfortunately they gave me 3 cold burgers, they charged me for a extra burger because my buy one get one coupon confused the girl who took my order. Not a good way to operate with all the other fast food options nearby. read more

The food was hot and fresh and the service was good. They have a coke freestyle so you can select your own flavor of soda.

Went to order and they said it was going to take a minimum of 12minutes just to get the beef patties ready ! Beat it Wendy's of Utica! I wanted a baconator! read more

I've been here several times and they always get my order wrong and are rude. Staff does not seem very bright. Never coming here again!

Service was a fiasco at best yesterday morning. Arriving at the pickup window at 10:05 and waiting 5 minutes I beeped the horn and finally someone said they would be with me shortly. 6 minutes later I went inside which was about 10:17. People ahead of me ordered 6 sandwiches and the trouble began. The manager and cashier were hollering back and forth at each other! Then cooks started hollering and they said they had no food left to make the sandwiches at this time. They told me to order lunch if not to leave what a joke. So myself and 3 other people walked out. This team should be dismissed and get new staff or it should close. Trying to call customer support is a joke, tried for hours they put you on hold for over 30 minutes and sending emails they do not respond. They do not care at all please boycott this store then maybe change will happen. Wendys does not care about the customer, and they do not train staff on customer service read more

Whenever I go here I feel like a king. I love almost all the items on their menu. I rarely have any problems with the staff. The only thing I don't like is the touch screen soda fountain. It's too slow. Maybe It's just slow for me read more

Friendliest Wendy's I've been to anywhere. The staff members were jovial, chatting with customers while still delivering efficient service. They were particularly nice to my young son. The food was good, too. read more