Customer Service impatient over the intercom, but the service was slow receiving meal. Took over 10 minutes for one biggie bag. read more

Wendy's - Burgers Near Me - Tonawanda, New York

I love you Wendy's you're awesome and bring me joy. So much joy in a joyless world. Nugget awesome fry awesome frosty awesome. Ate it all. Yum. Idk why people are evil in the reviews and I needed to add positivity. Workers are chill and it is clean service super fast food came out before receipt finished printing. You could never make me hate you Wendy's read more

Dirtiest Wendy's I have ever been in. No business and the place is filthy. Guess that explains it.

Outside of building had garbage all over the lawn inside a building. The floor was dirty. Bathrooms were dirty employee standing around talking when they could've been cleaning. Hamburger was dried out. Chicken nuggets was dried out. Wendy's used to be a good place to go for fast food. This is the third time I have been and it's still the same won't be back read more

Line with two people took so long I was able to download yelp create an account and write a review before getting my food.

Came back to give them another chance. Came right at 6pm and hit the drive-thru. Meh. There was a long line so I figured the food would be good since they'd need to make a bunch on the spot. Nope. The spicy nuggs were cold and hard. The fries were barely warm. The only thing that was sort of okay was the spicy chicken sandwich. And the line seemed to move slower than reasonable. At least the Coke was fizzy. Again, meh. I probably won't be back. read more

Wendy's - Closed at 11 PM - Burgers Near Me - Tonawanda, New York

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how do you say your open till 1 am but don't allow people to get food unless it's through DoorDash. Came at 11 and said I couldn't order food wtf read more

Whole establishment needs to be shut down and I only in there once and that was just now. I was served a cold baconator breakfast sandwich and I tried to call back for a refund but the line was busy and I had to rush for an oil change appointment so I couldn't turn around and go back read more

Review is based off of the drive thru. Came around dinner time and even though it's the busiest time. The wait was very minimal and the food was hot and fries fresh. No complaints here. read more

Wendy's - a blue car parked in front of a restaurant - Burgers Near Me - Tonawanda, New York

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We've figured out why this place is soooo bad! The managers are always teenagers or very young adults because they don't require as much money as a good adult manager!!! They forgot our fries and sauce for chicken nuggets. We had to go back three times!! One time was because there were no utensils out!! Then there were no napkins and when another customer asked for some the employee looked at another employee and he just stared. No napkins came out to the condiment table. This place is going to the dogs!! We're done with Wendy's! read more

I purchased a Southwestern Chicken Salad... Got to work to find that the lettuce and tomatoes were rotten and slimy. This salad was a week or two past should have been thrown out. Restaurant doesn't answer phone..Wont ever go there again. read more

Wendy's - Southwest Avocado Chicken Salad - Burgers Near Me - Tonawanda, New York

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Gave them a second chance, my fault. The guaranteed hot and crispy fries were COLD. Not warm, COLD. The chili was hot enough to burn your mouth, so they apparently know how to use the equipment. Now that they are making $15 an hour, you think they would pretend to give an effort. Standing around chatting, ignoring customers. read more

The service was terrible. I ate for around 15 minutes and waited for my food for 45 minutes. And not to mention the floor was so dirty and they forgot my fries. The staff don't even work at all. They just talk and don't take orders. And they took 15 minutes just to take my order because all the workers were talking. And the fact they don't wear gloves just scares me. Never going here again. read more

either they close an hour early or they have you sit in line for 25 minutes just to get stale food. save your money go somewhere else

While we were here during the dinner rush at the drive thru, it took over 10 minutes for them to take out order inside. Once they did, it took another 15 for the food to be ready. As we sat inside and ate, the staff was talking about losing hours and posting things on social media instead of communicating about orders. No one was manning the counter area for several minutes. Eventually, someone realized that another gentleman hadn't received his order yet. (He probably waited half an hour.) The conversations were extremely loud, inappropriate, and made us regret choosing this location to stop at. It was worse when someone behind the counter asked if the customer just asked for "a grilled chicken burger" instead of sandwich. You know what he meant. Don't call him out in front of the whole crew and people sitting in the dining room. Even if it's "just fast food," there's a level of professional that should be observed in order to avoid losing customers. read more

This location is absolutely horrible. I understand fast food isn't the best food, but the quality is even less than you'd expect. The staff don't want to be there, and the wait times are atrocious. I just left the drive thru and went across the street to McDonald's after waiting twenty minutes. Don't waste your time on this one. read more

Literally the worst fast food experience I've ever had and I didn't even get to eat the food. Waited in the drive through for half an hour and didn't even make it to the order screen, thank God I drive an SUV because I saw McDonald's was across the street moving way faster and drove over the curb to McDonald's be served within 2 minutes. I won't ever be back. What a nightmare. read more

This place fucking sucks. Also closes hours before the time posted. I get it's Covid... put signs up your cunts. Don't have lights on and people waiting for your retard to come on the loud speaker saying they're closed. Place sucks. Don't go. Not open late like said. Would recommend negative stars read more

The opposite of fast food. It's as if they are making everything from scratch, including the chickens.

Don't bother with this Wendy's the owner doesn't take care of it. Your order is always wrong. I made my last mistake I will never go to this location. read more

Don't go to this location. 25 minute wait in the drive thru. Got to the window. They are all laughing and joking around. Passing a phone around and mentioning Facebook. Cashier seemed to WANT to get fired, as he was just walking around and joking with coworkers. Took him 5 minutes to pour 3 Frostys, no joke. Eight cars behind us, some with engines turned off cause there no way to just leave. Four minute drive home... Frostys are melted halfway down. No sour cream or butter for the potatoes. Burgers were old and cold. Wht. Yet another valid argument against increasing wages. read more

Having just passed through Canada from Michigan, my girlfriend and I needed a quick bite to eat. Overall we were disappointed. We came in and the place was empty but for one table. We were greeted quickly, so far so good. As we ordered, the person working the counter was pleasant. They had issues ringing in our order but I do chalk that up to technology. This place is certainly the 'old style' and not updated at all. Their computers are pretty old. I had a Baconator combo but without mayo. She had a Dave's Single plain, so just cheese. We got our food and she sat down while I tried to get ketchup. Both tubs were out so I went back to the counter. By now the line was about six people large. Nobody was at the counter anymore as they were helping cook food. A young teen came over and I mentioned I needed some ketchup because they were completely out. He said, "Ok" and disappeared. After over a minute, nothing happened. Two other gentlemen who were clocking out were near but i chose not to bother them thinking something was happening. Wish I had because they didn't react at all to the big group here or myself. I leaned over the counter and the guy who spoke to me was helping the drive thru. It's a simple request to ask. When the person who took my order came back I asked her and she pulled ketchup from right where she stood, behind the counter. Would that have been so hard to do? So, I go sit down in the lower area and it smells rather mildewy. Like some old house or something. The food we had was good for Wendy's though... except that they made my Baconator without mayo (good) or any other toppings like tomato and lettuce. They made both of our sandwiches "plain". I know the order was taken right. In the end this is a case of a run down Wendy's being understaffed and most staff being under educated. Then again, who is the stupid one? I'm the one who just wrote a big review for a random Wendy's. Come here if you're patient, but get it to go or sit in the upper deck. Edit: One star now from two. The urinal was covered in pubes, someone spit on it and landed the shot on top... but it's since dried there, and the sink was covered in dirt... I think. Nobody has cleaned this bathroom all day and I don't think it has had a thorough clean in a long time. read more

When I asked the employee for my cup of water that I ordered along with a bottle of water because I have issues with choking if I don't have water. The employee told me that he gave me my water, I explained I ordered an extra cup of water, he began to argue with me saying I never ordered that. And began to look through the screen. I have to get to work I had to leave. I called and informed the manager that they forgot my cheese sauce that I paid for and that the employee at the window was going to argue with me over a cup of water. The manager said he would replace my cheese sauce. I thanked him and hung up because what the hell am I going to do with 2 cups of cheese?? How does this help me right now? Or in the future for that matter? This is ridiculous that the employees would treat a customer like this. I will not be going to this Wendy's or any other owned by this group. I feel embarrassed enough that I have the medical issue I do , then to be insulted in the drive thru like that. read more

Worst experience ever. Disrespectful staff, dirty environment, cold food, missing ingredients, out of cups. What else could go wrong?

This place Is so shit, their frosty's are as thin as water and their fries arent fully cooked and they are old.

We aren't serving baked potatoes right now?! It's 6:00, and guy in front of me tried to order them too....clearly there is a demand for them, take them off the menu if you don't feel like making them..... read more

I went there about 2 weeks ago and ordered their "Summer Berry "salad .ONE WORD...DELICIOUS!! So ..why the 2 star? After raving about this salad and the blackberries and the blackberry vinargrette dressing ,I talk my wife in to going..We order 2 salads one has no blackberries, one has 3 small berries . We ask the counter person what gives? She state they are out of blackberries...So... we ask for more strawberries instead,10 minutes later we get a few more strawberries.. She didn't even tell us they were out of the berries and expected us to pay the same price... and of course...the wifey gives me the stinky eye!! read more

Wendy's, good ol Wendy's. Remember the days when Wendy's was actually good before they easily hired random kids from the street? Let's just say that these kids aren't very good with numbers. This cashier kept changing my price from $5.49 to $15.49 when I had 2 coupons, JUST 2 COUPONS, the coupons were literally the answer to my order, but just without tomatoes on my burger. It took her maybe about 10 minutes to figure it out, ANNND she shorted me out a burger. So I walk in and ask if I could have my burger that she owes me. *Hands me burger and a free large cup* for the inconvenience, and of course they mess up what I want for condiments. Wouldn't recommend, this usually happens to me every time I eat here, messing up orders, taking too long, changing the price, forgetting napkins etc. But at least I got a free large cup :) What I highly recommend is Burger King! read more

Once again a BAD EXPERIENCE! Not just a few times, but most of the times I have went to this Wendy's something has gone wrong. Wrong food, bad food, bad service, long waiting(inside or drive through). It's always something. Wendy's 811 Youngs St. is not recommended. read more

Well I just had a young manager slam the drive through window in my face. My food was cold. Somehow, when I politely asked for my money back, I was lying. Why would I order food to just complain? I wanted to eat here, and that doesn't make sense. I didn't ask for compensation. I didn't eat the entire meal I had one bite. Literally. The manager called me a liar, and I called her out on it. She walks away. She knew she was wrong. She runs a,loose ship and the quality was terrible. END of story. Instead when I ask for her I'd and managers name and number she refused and told me to speak with joe. Her Gm and he'll be in tomorrow. What GM works on Sunday lol. Lied,to. Then she asked why I was upset. Maybe because you,called me a liar. I will never go there again. Fight for 10? Give me a break. What service do you provide when you disrespect your customers when they have a legit concern....???? It's unreal the disrespectful conversation that I experienced. That young girl does not deserve to be a manager. read more