I've never had a bad experience at this Wendy's other than once when the drive thru was closed but that was more situational than service related. This evening after cleaning my closet all day I started craving a McDonald's McFlurry so I drove to the Simpsonville McDonald's only to be told the ice cream machine was "down". Right.... I decide a Frosty will hit the spot and I've never been told the machine was "down" at a Wendy's so I swing into the drive thru at the Simpsonville location and place my order for the kid size chocolate Frosty. On the other end I hear this deep voice say "come on down". I began to feel as if I was playing the Price is Right as I "came on down" and much to my surprise I was indeed a prize winner! After my horrific McD's experience I truly felt as if I had won a new car! So thank you Bob Barker...errr Mr. Frosty Man! You made my day. #bemorelikeWendys #Wendysspicychickeniswaybetteralso read more

Ordered on DoorDash! Ordered was prepared, got a dasher. Then the dasher sends me a picture of a sign that says "closed until 3:30" (it was 2:00) but Wendy's accepted the order!?This is the 2nd time we have had trouble with this place! read more

This is one of the best service fast foods places I've been to in awhile. The drive through attendant was amazing! I thought my spicy nuggets were off, but I had a bite of a cheeseburger and it was delicious! read more

Limited parking this is a truck stop There's a drive thru I did not use or see the Wendy's restrooms Seating area open I did not notice if seating area had areas marked. Masked required in truck stop read more

Wendy's - Lunchtime - Burgers Near Me - Simpsonville, Kentucky

#97-2021 Been 2 years since I put in last review dropping down two stars unfortunately to one. They're no longer open 24 hours at the Wendy's in this pilot they close down at 10:00 at night 7 days a week. They're not only understaffed they're under qualified. I came in for a simple quick to go easy thing six chicken nuggets a junior fry and that's it. Ummm...how in the hell do ya fuk up nuggets?? These things came out of the fryer They were supposed to have been nice and fresh They looked like they just came out of the grease but they didn't keep them in long enough. The fries were cooked fresh they were kept in too damn long. So I walked back out to the truck open up my bag and pull out the nuggets had my honey mustard that I like dipped in and the nuggets were kind of cold and sort of nasty The fries were past Burnt and crunchy. This is a terrible Wendy's located in this pilot now I didn't even take a picture I was so disgusted but what I will definitely say is the looks of the customers waiting very long for their food by what seemed to be incompetent people that didn't know what the hell they were doing unfortunately. Another reason why I usually hit up McDonald's or Subway 13 miles back at the Love's at Waddy or the Burger King over at the thorntons just north of Louisville 40 minutes away in Memphis Indiana because it's a whole lot better. This was just bad man just bad I ate it hope I don't get sick from it it was cooked but boy it wasn't cooked right read more

Wendy's - two grilled chicken wraps fries and a drink. Kevin likes to add tomato to his(‿) - Burgers Near Me - Simpsonville, Kentucky

This is a great Wendy's that we visited on our way to Simpsonville last month. We got a few burger meals and kids meals and we all enjoyed it very much read more

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This is by far the worst place that we have ever gone. We placed a huge order with lots of 4x4. Let me start off with the burgers being old and super crispy as in burnt. I wouldn't serve them in the chili if it was me. The bacon on ever burger wasn't cook at all (raw). The Manager acted like he was on drugs or something was going on. I will never ever go back to this location ever again. read more

Wendy's - 4x4 - Burgers Near Me - Simpsonville, Kentucky

Drive thru was busy food still didn't come out fresh. Fries taste like they've been sitting in grease, inside was clean though.

Phenomenal service 2 days in a row!!!!! Jim the manager on the second day (Sunday April 18th and Saturday April 17th at 5 pm both times my card would not work!! I came back to try again and yet again it didn't work. (Probably my banks issue) but both times this particular location treated us with dignity and utmost respect! And by the way - in doing this; they didn't let my grandchild down because she loves the frostys! I will pass 5 -8 different restaurants and go to the next exit to get to this Wendy's from this day forward! SUPER HUGE THANK YOU JIM AND TEAM!!!!! read more

I don't understand why this place has such a low review. I didn't see anything wrong, I walked in at 11 pm, in our town our Wendy's close right at 11. So when I walked over to the worker cleaning I asked her what time they close and she goes "actually never! We are always open." So I walked over to the register and wanted on another worker to come take my order. This very handsome worker welcomed me, and took my order. My husband loves chili, is Wendy's is the only place that sells it the way he likes it. So my first problem was when I told the guy I wanted Coke Zero, the machine actually was out of Coke Zero. Wait for it, here's the best part. Th guy got me a brand new cup and gave me another drink. Then took a dollar off my order (since that was the only thing he could do). When I received my food the guy asked if I wanted any sauce, and I said yes. But then I mention "the sauce isn't for me I promise." The guy laughed and make the best comment back "hey I wasn't going to say anything. You just earned more respect from me then." I laughed! This is by far my favorite Wendy's i ever stopped by. Did I mention, they had their health checkup sheet with a 98% written on it hanging on their wall? So this place deserves a better review, fresh fries and delicious chill. And overall wonderful customer service. Thank you ^_^. read more

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Wendy's located inside a pilot gas station near the outlet shoppe malls in simpsonville. Attached to a trucker gas station so crowds are hit and miss. The lobby seems to be pretty dirty and the service is horribly slow and workers overall have negative attitudes and lack of customer service skills. I'll give a 2 star just because I enjoy the taste if Wendy's food. read more

SLOW service. One ice machine broken, catsup dispensers broken, no regular tea, out of napkins. Managment needs to do their job in this location. Hire and train the right people. read more

God awful!! I know this is fast food. But cmon. I specifically asked for a drink with caffeine. Girl suggested Sprite. So then I order the frosty-ccino or whatever. Pix attached. Not only is it NOT anything like a frosty, but there isn't even ice!!! And it's not even cold!!!! WTH. But. I try it. To see if I can just make do. DISGUSTING. Nvm they forgot the ranch and gave me zero napkins. This is why I don't order fast food. Terrible. read more

Wendy's - a hand holding a cup of coffee - Burgers Near Me - Simpsonville, Kentucky

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No this place had the Worst chicken sandwich I ever had... I could not eat it and I had to throw it away. The Worst fast food ever in Wendy's Shelbyville, KY read more

Ok... So yes I am reviewing a fast food place. With the exception of Chick-fil-A my standards for fast food is pretty low. However this particular Wendy's in my opinion is one of the better fast food places around. I usually only stop during lunchtime on my way running errands. The food is generally always hot and fresh and the service is always really great. Like really good! Today I had Connor in the drive-through and not only did he get my order right but seemed genuinely happy to be doing what he was doing. He greeted me with a smile, please and thank and sent me on my way wishing me a great weekend. Great job to the lunch time management!!! Keeping your employees happy, keeps customers happy. read more

I ate here once before I was a Yelp user. See Samara's review for that horrific tale. I made the mistake of forgetting that this was the Wendy's where they didn't care that I pulled a hair out of my mouth after taking a bite of burger. I stopped with a coworker. Well, no hair in my food this time. Instead, the service was miserably slow. We waited a couple of minutes before the cashier appeared. Then she took my coworker's order, and paused to make his drink. Man, there was no hustle in her moves. Then I ordered, and she (not so charmingly) told the guy behind me to wait while she made my drink. Both our orders were "for here," and they both came out in bags. The food was adequate fast food. Fries seemed like the oil may have been past its change-by date, but they were hot. In the dining room, we were treated to the Cinnabon employee (there's a kiosk in the gas station this Wendy's is attached to) making bad beastiality jokes to a semi truck driver (who he hopefully knew!). I really have to try to remember that Bob Evans is the only good restaurant at this exit. read more

Wendy's - Classy decor, truck stop Wendy's. - Burgers Near Me - Simpsonville, Kentucky

Fantastic! One of the staff told me about the 50 piece nuggets and the hot honey sauce. FANTASTIC! So happy. NUGGIES!!!!

If I were able to give this no stars, I would. I also don't usually give fast food reviews. We all know what eating at Wendy's, taco bell and McDonald's is like. first, the guy at the counter seemed to not know what was going on. After a 10 minute wait in line, we ordered. I got a number one and my husband got a small drink, jr. Bacon cheeseburger and a small fry. The first thing that was off was I ordered an unsweetened tea, but I received a coke. The fries were cold. AND then my husband found a hair in his burger. He pulled it from his mouth. He's pretty upset at this point and just wants his money back on the burger. He tells the guy at the counter who then just walks away. The manager says nothing to my husband other than cash or credit. He doesn't apologize or make any other comnent. He puts the money back on our card and lays down the card with the receipt on the counter and walks away. My husband I'd livid at this point and starts telling people just walking in that he found a hair in the food and people are rude and they shouldn't eat here. I do not recommend eating at this Wendy's. In dact, there is a Culver's and a dairy queen on this exit Try them. Eating gravel on the side of the road might have been a better experience than eating at this Wendy's. read more

It's literally never open. It says 24/7 but they close at like 8. Sometimes even earlier. I've gone days at like 7:30pm and they'll be closed. I gave it a 2 because when it is open it's pretty good and usually correct, but key word when they're open, which is rarely read more

I'm giving one star because I have to give something to leave a review. The customer service at This Wendy's is horrible. The foods either cold or you just don't get it. Don't waste you time or your money. read more

Terrible! I have stopped here a time or two for lunch between Louisville and Lexington. Stopped today for lunch. Horrible! Ordered inside. Young lady at the counter was polite but was in NO HURRY! There were no soft drinks. No Frosty's. Lunch took nearly 20 minutes. Nobody seemed to be in charge and NO ONE had a sense of urgency. Burger was good but fries were cold when I got them. Will not go back. read more

If I could give them a zero star rating I would. This place is in SERIOUS lack of good management. Employees are completely clueless, and while we wait 15 min for our food there is a person, wearing street close, helping herself to a frosty after she figured out "how the damn machine works." Glad she got hers while we are waiting for ours. Rude staff (when we didn't even complain about the horrible service), no sense of urgency, and just an all around horrible experience. read more

Not great, not terrible. The ladies working the counter were speedy in getting orders taken, but also very short with the customers. My food cam out fast, but my fries were heavily, heavily salted. My burger was a decent burger. We needed to grab a meal fast and that is exactly what we got read more

TIME CONSUMING MISTAKE! Picture this....driving along the highway at 3:06 AM when my quiet, peaceful truck turns into a system alert telling me I need DEF and windshield wiper fluid. Somehow this small ding wakes 2 toddlers and a hangry husband! First exit I see, there's a pilot gas station with a 24 hour Wendy's attached/holy grail! I quickly pullover, jump out and run in, starting at Wendy's. To keep this novel, a short story...they were less than excited after finally deciding to greet me, I start to order and the Wendy's employee quickly tells me I cannot order anything off the grill, as they clean all grills from 3AM-4AM (not a wise business practice for a burger joint that has MULTIPLE grills). So I'm forced to order all fried food because when I requested a BAKED potato, I was told their over was broken. So, I receive my order after a 15 minute wait and luckily check the bag before pulling away...it was wrong. I run back inside for another 10 minute wait and while waiting, I notice an employee flirting with some guy over the counter. He requests a baked potato, and to my surprise, she walks right over to the Cinnabon oven in the Pilot, and brings back a freshly baked potato. I blow it off because at this point I'm too exhausted and have starving kids waiting on me. After 45 minutes, we finally depart and start eating. The chicken sandwiches were covered in soggy lettuce and bread, luckily I had asked for the fries to be recooked because they were literally so soggy, they didn't even stand up and we're stuck together. This was by far the worst Wendy's I've ever been to, and as a full time traveling family, we will not be back and hope to warn others. Take other reviewers advice on other food options, or wait for another exit! Anything would be better than a hamburgerless, soggy, 45 minute trip to this Wendy's! read more

A Wendy"s, in a gas station, in a spot in the road where there is a very popular outlet mall. That's about it. Serves food, does it adequately, though in a "single thread" way: Take order, make ordered food, call that person, get next order taken....... read more

First of all, I shouldn't have to explain three times that I just want burger and cheese on a sandwich. And the lady that rolled her eyes at me after just giving a sandwich when I clearly ordered a combo meal needs to check herself. Horrible customer service. Save your money and go to the dairy queen down the street where workers are friendly. read more

The absolute WORST customer service I have ever experienced in any fast food restaurant. It took 10 minutes just for the staff to prepare fries. After waiting for so long, the lady in the window just handed me my food, without even giving a free item, or even acknowledging the fact that I waited so long for fries. Even everyone working there looked unfriendly and did not want to be there. Use some common sense and have respect for the customers. Would not recommend. Ever. read more

Slow service. Only takes order of 1 person at a time. Took 10 minutes to get order taken with only 2 people infront of me then took 7 minites to get my jr cheeseburger and value fry. read more