I recently placed a mobile order at this Wendy's location before work and had a concerning experience while waiting for my food. While standing inside the restaurant, I noticed that the employees preparing food were not wearing gloves. One of the cooks lifted his hat and rubbed the top of his head, briefly walked to the back, and then returned to continue handling food without washing his hands or putting on gloves. Unfortunately, the food being prepared at that time ended up being my order. Due to these sanitation concerns, I chose to leave without taking the food. Food safety and proper hygiene practices are extremely important, especially when handling ready-to-eat meals. I hope management takes this seriously and ensures proper food handling procedures are followed in the future. read more

Waited like 20 min for a cheeseburger for the kids and ended up getting a cold burger. Like actually cold. Then they said they don't know how to fix that because the new manager broke down the line super early. How about not breaking down the line super early? Instead of giving us attitude that the food we waited for 20 minutes is cold. read more

I paid for my food through the app, and when I walked in, it smelled funky in there. As some people were stating, customers in there were almost nonexistent, and the employees were just sitting around. Something just told me to leave even though I paid. Too bad because Wendy's is one of my favorite fast food, restaurants, but this does not live up to the expectations as I know a good Wendy's fast food restaurant to be. read more

What has happened since June at this location!? Never had an issue with our orders, now not only does it take forever they mess up your order.... mind you we are the only ones in drive thru & what seemed to be the manager took, the order only to forget half our order (and later to find out she screwed those up by putting mayo on burgers when we specifically said no mayo.) When we backed up to window, she was texting & very put out when we told her items were missing. She looks at monitors and tells us, "you're right, I forgot that." Another 10+ minute wait. Never again will we stop here. read more

I had some family in from out of the country and was giving them the Texas tour. We found this Wendy's on our way to the Natural Bridge Caverns. We arrived pretty early in the morning and the parking lot was pretty empty as well as the drive thru. It took awhile for us to be acknowledged even though there were plenty of employees working. When we did get service, we did get friendly service. Half our group wanted coffee with our meals and they told us they did not have enough ready. I don't understand how you can have breakfast service and not have coffee being continuously made. Then the food took forever to come out and when it did, it came out very staggered. We had everyone finishing up their meals while some were still getting their food. It also made what was supposed to be a quick stop longer than expected. Wendy's has a solid fast food breakfast and we did enjoy the food. I'll skip this place next time I am passing through the area. read more

This suppose to be the son of a baconator, 2 half strips of bacon and the bottom bread is very hard. This cost over $11. Insane!!! read more

Wendy's - This suppose to be a Son of Baconator. Bottom bread hard. 2 half strips of bacon for over $10 is insane - Burgers Near Me - Schertz, Texas

Worst service and attitude. 20+ minutes for a single order when nobody is there. 4 workers just doing nothing or looking at their phones.

If it were possible to give zero stars, it would go to this place. Stopped for lunch and got an insane amount of attitude when I asked for my burger a certain way, didn't care to mark down my sauce, made my burger completely wrong, and gave me MORE attitude when I had to go back to ask for ketchup and BBQ sauce. Don't even bother with this place. You're better off at LITERALLY any other place. read more

I just went through the drive through at Wendy's on 3009. I waited in the drive through line for 20 minutes with only 2 cars ahead of me. I finally went inside to pick up my salad. I was told they were backed up because they only had three people working. I asked if the salads were not pre made and was told they had to be prepared. I complained about the wait time. The gal went to the back, brought a pre packaged salad, poured a sauce in a cup, packaged it and handed me the bag. I paid and went outside. There were 5 cars waiting at the order window. They need to get their act together. First and last visit for me. read more

Terrible but fast service. Damion acts as if people coming into the store to order is bothering him. He wasn't friendly. Food isn't the issue here. It's the service. read more

Wendy's - Terrible Service from the cashier named Damien - Burgers Near Me - Schertz, Texas

Wow. The past reviews are still current. We quit going this Wendy's location in Schertz TX due to the rude customer service. Now that I've read how long (years ) they have offered bad service, we will not go back. Spoke to a co-worker too. Looks like this location has a reputation for bad service. That's too bad. read more

Need better management over 30 minute wait for a $7 biggie bag just for it to be the Wrong thing

I wish I could leave a proper review but I couldn't even order! The poor cashier had zero support from her coworkers and was busy fulfilling mobile orders when we approached the counter. She was very sweet and apologetic. But the gentleman who appeared to be the manager couldn't be bothered to either A) acknowledge mine or my boyfriend's presence B) help the cashier. After awkwardly standing at the counter for over 5 minutes I spoke up and asked if we were going to be helped and the gentleman, who wasn't doing anything of importance, said sorry there's one person working the register we'll be right with you. At that point a line was forming behind us and my bf and I looked at each and laughed and just left. Needless to say I'm glad we didn't stick around after reading all the negative reviews! read more

Horrible and disgusting mold . My son ordered at drive thru and took a bite realizing it wasn't right. Did get a refund . Won't be going back till Wendy's makes this right. read more

Wendy's - Disgusting mold . - Burgers Near Me - Schertz, Texas

I should have looked at these reviews before going here. I went inside and skipped the 10 car+ wait at the drive-thru at 1:15 on a Sunday. I ordered a combo including a double with cheese (extra tomatoes, no onions), a baked potato and large drink. I was surprised at how fast my order was ready and felt smug about all those people still waiting in the drive-thru line. So far I've only gotten to the burger, but it was terrible!! They gave me no tomatoes and extra onions, the patty was incredibly dry, kinda crunchy, barely lukewarm and felt like something from last week. My dog wouldn't even eat it and that's saying something because he eats his own poop. I put the baked potato away because I didn't even want to see how they screwed that up. They actually managed to get my diet Dr. Pepper correct. Wow. I've recently moved here from Austin and the Wendy's I went to at least once a week there never got my order wrong and the food was always hot and amazing. This franchise needs a real makeover and I will not be back until that happens. read more

If corporate office is reading this please do something about this store. Horrible experience! Slow and incompetent staff. Avoid this location if possible. Dirty/filthy eating area and restrooms. To top it off food also came out cold. The worst location I have ever been to. read more

Stopped here this evening and went through the drive-up. When I got to the window, the gal (who had a ring in her nose ... probably so they can put something through it and guide her around) who took my money and supplied change was rude, had the personality of a turnip and the service acumen of an oyster. Honestly, she should be fired. Any employee that condescending, rude or sour destroys a business's reputation and drives customers to competitors. She's a disgrace to Wendy's and it's no wonder they need to change their business model while they're closing stores. No business that tolerates that type of attitude should be in business ... period! read more

The lady taking orders in the dine counter has a very snarky smart ass attitude this evening that did not impress me one bit. Come in to the Wendy's to get a pumpkin spice frosty. Ordered and payed for it. As she was being it to me she was putting a lid on it. I then I said i don't need a lid. She then at that point looked at me and said o you don't need a lid. And I said no. Then she tilts hers head sideways smiles at me and says o well then finishes putting it on. I then said ma'am that is very inappropriate customer service there. And I then I informed her that I worked at fast food myself for a couple of years about year or so ago and told her if I had pulled that type of stunt to a customer i would get in trouble. So what does she do? She giggles a little then smiles at me and sarcastically says sorry. The worst about that is the manager was standing right behind her and didn't even say anything to her and didn't even apologize to me either meaning that the manager doesn't see anything wrong with that nasty customer service. That lady has a snarky smart ass attitude and again it didn't impress me one bit. And that type of behavior should not be accepted at all by any customer service place because that's away to chase off customers. And as I am leaving I can see her standing in the kitchen playing on her phone instead of doing anything productive while there is a customer in the lobby. Very very disappointed with tonight's service and I hope that lady gets taught manners by management. read more

It was not a typical mealtime when I went. It was around 3:00pm, so it was not busy. The store looked clean inside. I assumed that this Wendy's would be fast and efficient. I was wrong. The cashier was flustered and overwhelmed despite there being few people in the store. We asked for chicken but got beef burgers in our meal deal and did not get our drinks. Upon asking for our drinks, the cashier asked us what size drinks normally come in those meal deals because she did not know. I did not ask for the right order after seeing that we got the wrong order. I did not want to add to the stress because the problem was not the cashier. Instead, the problem seems to be a lack of training. It is unfair to employ people and leave them to their own devices. It causes unneeded stress and inevitable issues for the customer. read more

Not going to this Wendy's again food is always cold and don't get me started on if you order the chicken nuggets you will differently be missing 1 or 5 in a 10 piece ridiculous read more

what is happening with 30 minutes in drive through on. Saturday at 2:35 pm? obviously they are understaffed or somwth is not right? not a busy time and they are struggling! read more

Their food is always good but the customer service is awful. My son amd Husband went to go order breakfast this morning. He tried ordering 6 Bacon egg and cheese biscuits and six sausage egg and cheese biscuits. The lady was very rude when she told him that there was a limit and then when he got home they didn't even give them everything in the order. And we live kind of far from the Wendy's so he wasn't able to go and drive back right away. And then when I tried to call to let them know about the error they never answer their phones. I've called at least eight times and no one ever answers. Wendy's breakfast is my favorite so that's what I wanted for Mother's Day and they didn't even end up putting everything in the order like they were supposed to.The ladies in tue drive thru always seem mad amd upset and arent very nice to customers. read more

I've come at three separate times in a span of two weeks and ordered the same thing. Each time I was greeted poorly, and I was given my food quickly but the quality was terrible. I could tell it had been sitting and that they just wanted to keep the drive thru times down. I know it's not the dream job but cmon guys. Where's the management/ ownership? No accountability it seems. read more

Today was a good day! The person working the register was awesome. Fast with taking the orders and also we noticed when it slowed down he was assisting other areas that needed help. His name was Nathan and I don't know if he is a manger or not but he sure acted as if he was and that's a very positive thing. Very professional And you can tell the other employees respected Him as it showed.. Very good job and keep up the good work read more

Went to the Drive-Thru on October 4, 2017 at 9:58pm. The girl working the drive-thru window is laughing, giggling and making other comments on the drive-thru speaker when I was trying to place my order. Then she's yelling in the speaker when I told her I wanted a #8 Combo of which I had to tell her three times what I wanted and every time she repeated my order wrong, a whole lot of giggling continues as she asks me, "Is that a cricket?" Are you serious?! I drove away. This Wendy's location needs to hire people who can do the job! Whataburger took my order and I received my food without delay. read more

Every time we've come to this location, the food has always been good. We'll actually drive an extra 5-10 miles to come to this location rather than the one in New Braunfels because of the freshness of the food, cleanliness of the eating area and all of the employees are much attentive and nice. Their restrooms could use a lot more attention because they're always filthy. Other than the restroom issue, this is a pretty clean location. I'd recommend anyone come here to eat. read more

Incredibly clean inside of the store, and the food they served was very fresh. This Wendy's looks a lot different than what it used to look like, and it's definitely for the better. We enjoyed taking some time and dining in, it was very pleasant because of the "modern" atmosphere. They also have electric fireplaces... definitely a first for me to see in a fast food restaurant. We went during lunch rush hour and the staff handled it very well. read more

Check your bill. I ordered several items and 2 were not available however they did not update my bill and charged me more than they should of. The manager refund d the amount but how many people check their bill for accuracy. Be careful it seemed like a non issue from some of the employees. I will not go here again. read more

Went there no wait in line ordered my food which took longer than expected then they didn't even read me my order back and didn't t tell me the total before I left I checked the receipt to make sure everything was right which it was then when I got home I realized there were onions on my burger when I said "NO ONIONS" and it's said it on my receipt how do you mess up that bad then I went to go call Wendy's and they wouldn't answer so I tried calling back and waiting a little bit of time still no answer will never be coming back here again read more

Didn't have the best experience through the drive thru . It took almost 20 minutes. Once I got to the window there was no urgency from the employees. I asked if I could use my phone to pay and was told no because she didn't want to break my phone. Hopefully it's a better experience next time I use the drive thru. read more

The wait in line was not bad but when i got to the intercom they were rude first off then when i got my meal my burger was cold i got the 4for4 and 2-5 this was terrible and will never be coming back. read more

Had the worst experience with not only staff but the food was horrible the staff told me that on the mic I ordered a medium drink when I said large when I told her if I can get the large and I'll pay the difference she told me no and said I was already charged for the medium and then was giving off a attitude the whole time read more

Terrible.. if you want your food messed up from Wendy's this is the location you wanna go too. They've never got a single order for me correctly and despite me giving them several chances they never get it right even for simple burgers just plain with cheese they some how always put everything on it. Honestly also if you try to call then they almost never answer the phone either this place is terrible.. read more

Took over 20 minutes to get my order, only 2 cars in front of me. All I can hear when I was trying to place my order at the drive-thru was them goofing around so loud they couldn't hear me read more

This is hands down one of the worst Wendy's I've ever experienced, which is unfortunate since I live 2 miles away. This is the fourth time I've been here in about a year, and it's always the same--20 minutes minimum to get your food. We were in the drive thru, but after 10 minutes of no movement caMe inside to order at counteR. Now we've been waiting 15 mins for two salads. We are never coming here again. Always slow and undermanned. We will never be back and encourage others tO save time. As I write this, my salad is still not comiNg out after being in parkiNg lot for 25 mins now. read more

Online says they Are open until 1am but NO ONE was there around 12:15am. This is bad business. Don't waste your time on this sketchy Wendy's

This Wendy's was just newly remodeled in the past couple of weeks and failed to install a baby changing table into their restrooms. That's very unrealistic and not family friendly for a public restaurant. When I tried to suggest to the restaurant staff member named Krystal at the front that they should add that accommodation for their family customers she laughed at me and walked away. That was so disrespectful and unprofessional, especially working as a cashier that's the face of the restaurant and needs to act as so. I will never be returning to this Wendy's and giving my money to such a rude and thoughtless establishment. For anybody reading this just letting you know not to waste your time at this place, there is a whatabuger right next door and a KFC next to that. Both with WAY better quality food and better quality staff members. read more

We ate there yesterday for the first time. One hamberger each and we both got stomach cramps and all that accompanies those cramps. Never again. read more

My sick friend went here and THEY GAVE HER RANCH. SO MUCH RANCH ON HER WRAP. SHE HATES. RANCH. This is why I never go to Wendy's. I really do not like their burgers either. I write this with no remorse. How dare they. read more

horrible service!!!!! There were five employees standing around and I was told I had to wait for the employee taking orders that was in the back freezer!!! read more